I can´t use my teamviewer. Please give me a solution!

GabrielTI Posts: 1
edited May 2023 in General questions


I use the free license for non-commercial use and I can not access any computer, the software instead, instead of indicating a solution shows error messages for no reason to follow and another with "unknown error" use version 12 but already updated version 14 and the same is repeated.




  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍

    Hello @GabrielTI

    Thank you for your message.

    Please make sure the latest version of TeamViewer (14.5.1691) is installed on both sides of the connection.

    It should work well with both this setup.

    The older versions are not usable for personal use.

    You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

    I hope this could help. If not, do not hesitate to ask your questions here.



    Community Manager