Cannot receive a connection

DSDragon
DSDragon Posts: 1
edited May 2023 in General questions

My dad was trying to help me find a file that he saved on my external harddrive yesterday (he left the state this morning) earlier this afternoon.  I opened TeamViewer and had to search in the Help menu for my computer ID number, and when he tried to connect, he could not get through.  When I opened the TeamViewer program, it only had a popup box asking for another computer's ID so that I could control it.  I didn't see anything for my computer to be controlled by an outside source.

Can anyone tell me how to get the option to receive a connection back in TeamViewer 14.100.whatever?

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  • JeanK
    JeanK Posts: 7,034 Community Manager 🌍

    Hello @DSDragon

    Thank you for your message.

    Is your device running on Windows S?
    For Windows S, you only can make outgoing connections.

    More information here: TeamViewer Lite - Windows S

    If not, what is the exact version of the operating system of your device?

    Many thanks in advance for your reply.

    Jean

    Community Manager

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