Error on two-factor authentication

sundawnjoyconsu Posts: 2 ✭✭
edited May 2023 in General questions

Trying to activate two-factor authentication with Google Authenticator.  Completed scan, but code entered is not working.  Receiving this error message:

"Sorry, an error occurred while processing your request.


SunDawnJoy Consulting


  • Ying_Q
    Ying_Q Posts: 2,530 Moderator

    Hi @sundawnjoyconsu,

    Thank you for your post.

    Kindly check out the instructions of activate two factor authentication and  link 2FA with your TeamViewer account again. Please ensure that your have deleted the previouse link on 2FA  application.

    Hope it is helpful.

    Feel free to contact us if there is anything we may assist further with.



    Community Moderator/中文社区管理员
  • Thanks for your reply, but this was exactly what I was trying to do when I ran into problems. 
    Please review the error message I posted about and advise what this means. What is the 2FA you are referring to?
    SunDawnJoy Consulting
  • Bujno
    Bujno Posts: 4 ✭✭
    edited June 2021