Hello,
I am trying to connect to a client who is using TeamViewer V11 on a Windows machine. I am using TeamViewer V14 on a Windows 10 as well machine however TeamViewer is hanging when trying to connect.
Occassionally this works I've been able to connect twice in 2 days after many attempts. When connected however after a period I experience a black screen which leaves me with no option but to disconnect again starting the process again.
Whilst on the connection screen as well, I can see a popup to upgrade the client's version to the newest version (I can't do this), this popup seems out of place.
Any help would be greatly appreciated.