Cannot connect to remote computers

Hi,

I have just moved to a new computer, and my connections don't work. The old computer still connects, but there are some strange things about the new one.
• I can see the connections and even send them messages. The "remote control" and "presentation" options are not there, though.
• In Extras > Options, nearly all the options are greyed out.
• When I check the license it says "PaidLicense" instead of "Corporate".
Both versions are 14.5.5819, the version on the remote computer is fine, as I can still connect from my old device.

Any ideas?
Thanks,

Neil

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TeamViewer 14

Accepted answers

Sergiu01

Hi,

When you install teamview, make sure u check that box with personal and comercial.

Try to log in with account you have that license and see what it say after.

All comments

Sergiu01

Hi,

When you install teamview, make sure u check that box with personal and comercial.

Try to log in with account you have that license and see what it say after.

Sergiu01

Hi,

Did you download from Microsoft Store ?

What i will recommend is unistalling and download from here : https://www.teamviewer.com/en/products/teamviewer/

neilbartlett

Hi,

Thanks for the quick reply. I did download it from the main TeamViewer site.

I reinstalled it, just to be sure, and it didn't help.

Thanks,

Neil

neilbartlett

Thanks.

I installed it again, made sure that was selected, and it worked. I feel that I would have done that the first time, but it definitely worked this time.

Cheers,

Neil