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Notice from creditreform for unpaid charges

I had purchased the licensed version of Teamviewer last year. The license expired in June this year. I then decided to not renew my license any further.

Unbeknownst be me, an invoice had be sent to me by Teamviewer which went into my Spam folder. A few reminders were also sent but they were also in the Spam folder.

My account was then downgraded to 'Free User' from 'Licensed User' which is what I expected since I did not renew my subscription.

However, now I have received a notice from creditreform, a debt collection agency informing me of unpaid dues, slapping me with late charges and other fees (to the tune of about €100).

What do I do? I never wished to renew my license and I have been using the free version of the software, as I should have been.

Any help would be appreciated.

Comments

  • Hi I also getting same. And they says if I dont pay within 10 days they will have to proceed with legal actions. Please help

  • Yuri_T
    Yuri_T Posts: 1,986 Moderator

    Hi @rupeshprajan ,

    Thank you for your post.

    Unfortunately, you would need to have this discussion with our support team as we cannot assist you with an issue like this via the community.

    I apologize for any inconvenience caused.

    All the best,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • how to contact support please?

  • Yuri_T
    Yuri_T Posts: 1,986 Moderator

    Hi @Ivan19

    Thank you for your post.

    Please call or submit a support ticket so our support team will assist you further.
    We thank you in advance for your understanding.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • Ja7
    Ja7 Posts: 2 ✭✭

    @Yuri_T i have similar issue. How can i submit a support ticket if i don't have valid license at the moment? I don't want to make a call as i don't feel comfortable to speak with anyone and prefer to have everything on the paper.

     

  • Yuri_T
    Yuri_T Posts: 1,986 Moderator

    Hi @Ja7

    Thank you for your post ?

    I understand that you would prefer to have a discussion on the support ticket.
    In this case, I still need to ask you to call our support team first, and please tell them that you prefer communicating in writing so they will create a support ticket for you ?

    Thank you in advance for your understanding and I apologize for any inconvenience caused.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • IN NO PART OF THE WORLD is one forced to use a service that we do not like and that does not serve us.
    
    I sent an email to team viewer requesting a discount because my business went bankrupt, 
    we have no money, I told them that I no longer want to continue using their service , 
    and they replied that I had to request it 20 days before! 
    We are talking about annual payments gentlemen !! 
    It is not monthly as for me to remember each month when the license expires, 
    in 1 year one loses knowledge of what day a certain service expires, 
    because we are full of other services that are also paid annually!
    
    The worst service I have ever seen in my life, never buy it!
    


  • Ja7
    Ja7 Posts: 2 ✭✭
    edited January 10

    @Yuri_t could you please help and escalate ticket **Information removed as per Community Guidelines**somehow internally in your organization? The agent recently close the ticket without any reply to me. At the moment i asked for cancel subscription but don't have any confirmation that it's properly canceled.


    I don't know why you are hiring people like this agent...

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