Predatory auto-renewal strategy

Sharapolas

Our company has bought Teamviewer last year and this year it got auto-renewed this year without informing us.

Teamviewer was sharp to disable our license and ship us an invoice to pay, but were reluctant to inform about pending auto-renewal. We we're planning on using a downgrading our next license, but this predatory strategy is pushing us away from teamviewer altogether. 

Has anyone dealt with this before and what our next steps should be?

mpferreira3

Dear TeamViewer team,

I want to inform the payment of invoice [removed per Community Guidelines]

I IMMEDIATELY demand the CANCELLATION of any

TeamViewer service, and I come to demonstrate my deep DISSATISFACTION with the

abusive and predatory policy of improper charging.

I will never use your services again, and I will never

recommend the company to anyone again. I permanently deleted any TeamViewer

program from my computers.

I will file a lawsuit if the amount is not refunded in

my credit card. According to the Consumer Defense Code, Brazilian law No.

8078/1990, automatic renewal in the supply of products or services is a

PROHIBITED practice.

For example, Art. 39 says:

"It is forbidden for the supplier of products or

services, among other abusive practices:

III - send or deliver to the consumer, without prior

request, any product, or provide any service;"

As the automatic renewal was performed without

authorization, the amounts unduly deducted from the credit card must be

reimbursed in double, according to Art. 42:

Art. 42. Sole paragraph. The consumer charged in an

undue amount has the right to repeat the undue amount for an amount equal to

twice what he paid in excess, plus monetary correction and legal interest

unless there is a justifiable mistake.

It is essential that, before renewal, there is a

CONFIRMATION by the consumer of his intention to renew the contract. In

addition, it becomes a situation of extreme embarrassment to be framed as a

debtor in an international company.

Therefore, I request action regarding the reversal of the amount of R$

1335.00 on my credit card. If not, I will file a lawsuit together with my

lawyers.

Matheus Pinheiro Ferreira [removed per Community Guidelines]