Can't connect to my computer since today morning

Hi all,

I have the free version of Teamviewer installed on both my computer, and both are connected to my free account. I was trying to connect this morning as usually do when I am working remotely but unfortunately i am receiving an error message saying:

"The remote TeamViewer is running an old version which is out of date. Therefore you cannot connect to this Version anymore. Your connection partner can update Teamviewer on Help - Check for new version".

Then if I click ok another message pop up saying "reason unknown".

The strange thing is that it was working until yesterday evening.

I am pretty sure the version should be the 14 but I can't actually check or update anything from here.

I have also tried to connect from the chrome app, and i am getting the same error message "reason unknown".

Could you please help me sort this out?

Thank you for your time.

Kind Regards

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TeamViewer 14

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F9V

Please I really need a solution, I have also bought the Remote Access License (9€ per month) because I tought was a problem of license, and it doesn't change anything, I still receive the same errors.

I have already opened a ticket (number: #33108931) and no one is answering to that.

I have also tried calling the phone number for support, but the voice at the phone tells me to send an email.

Please someone helps me.

F9V

Hi Lola33 and thank you for your answer.

I have tried what you suggested (on my side only, I don't have manual access to the remote computer) but unfortunately it didn't solve the issue.

I have also tried connecting trought the web connector but I receive "reason unknown" error.

Also, I have tried connecting from the teamviewer mobile app on my android smartphone (working until two days ago), now I get a "no route" error.

I am start thinking that it could be a problem related to the TV version. I have 14.6.4835 installed here, but I can't be sure of what version is installed on the other side. It could be 13 or 14.5 and so on...

I am very worried about this because I will not have manual access to the remote computer until the end of october.

Thank you for your time.

Kind Regards

PS: Do you think there could be a way to force the remote computer to update to the latest version?

Lola33

I recommend you to restart the TeamViewer service on your device.

-Execute "run", type "services.msc" and press OK

-Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.