Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from www.teamviewer.com/support.
To find the log files on a Windows or Mac computer:
- Open the TeamViewer window and click Extras > Open Log Files.
- Locate the file called "TeamViewerXX_Logfile.log", where "XX" is your TeamViewer version.
- If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.