How to find your log files on Windows & Mac

Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from www.teamviewer.com/support.

To find the log files on a Windows or Mac computer:

Open the TeamViewer window and click Extras > Open Log Files.
Locate the file called "TeamViewerXX_Logfile.log", where "XX" is your TeamViewer version.
If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.

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Comments

MikeWinnieMike

I have same issue on macOS, but information from linked KB article are not correct:

in "Extras" I have no option to open logs.

in "Logs" folder there is no folder for TeamViewer.

JoshP

Hello @RobertS123

Thank you for your post, and welcome to the TeamViewer community!

Could you please try this link?

https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/contact-support/find-your-log-files/

I hope this helps - Please let us know if you can access this one! 😁

RobertS123

When I log in and follow your link to the Knowledge Base article I get this:

Permission Problem

You don't have sufficient rights to view this content. Are you trying to access the Frontline Knowledge Hub? If yes, please request access via this URL: https://teamviewer.com/frontlinedocsaccess (Please copy-paste the URL in your browser)

And when I go to the suggested link here (https://teamviewer.com/frontlinedocsaccess ) I get this:

Role not found.

The page you were looking for could not be found.

Jeremy

@Brendan that's a good point! You can find the default locations of the log files in our Knowledge Base article on the topic.

Brendan

Would it be so hard to list several common locations depending on version and OS? One of the primary reasons for accessing the logs is you can't actually run/use Teamviewer, making this answer useless.

Jeremy

Hi @nobelkuo,

"Extras" is not a button in the TeamViewer program - rather, it's one of the menus that you should see at the top of the TeamViewer window, along with the other menus.

If you're using a Mac computer, you will see the menus at the very top of the screen, rather than at the top of the TeamViewer window.

nobelkuo

Actually, there is not a "Extras" button on my teamviewer. What should I do now?