Samsung Tab A PIE this device support screen sharing only add-ons not installed

hendrawira

I have Samsung Tab A 8'' 2019 (SM-T295) running on Android 9.0 Pie, but i can't install add ons from playstore!!

Quick support only show this device support screen sharing only! I can't click or remote it!

So the problem is Samsung Addons that doesn't support Knox android Pie??

Please send me a test apk that support Android Pie, someone please help

thank yousee the notif at top

cant install add-ons!!

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Accepted answers

JeanK

Hello @daddoooo

Thank you for your message.

Have you tried our test version?

Test versions of Host and QuickSupport (no add-on installation needed)

Many thanks in advance for your feedback.

Best,

Jean

daddoooo

the app teamviewer host finally works for me with remote control funtion!! it asked me to activate the "samsung knox" function to remote control it, i did it and it works!

thanks. now, this is a christmas gift

All comments

JeanK

Hello @daddoooo

Thank you for your message.

Have you tried our test version?

Test versions of Host and QuickSupport (no add-on installation needed)

Many thanks in advance for your feedback.

Best,

Jean

daddoooo

the app teamviewer host finally works for me with remote control funtion!! it asked me to activate the "samsung knox" function to remote control it, i did it and it works!

thanks. now, this is a christmas gift

arm79

Problem seems to remain unresolved...

Any updates TeamViewer Support?

arm79

Same problem here.

Got my Dad a new Tab A 8.0 (SM-T290) about 3 weeks back and am unable to help him properly when he runs into trouble.

Am unable to install Samsung Add-On or remote control the device.

Would be great to hear there is a fix in the works!

Shakeer

Same issue with me. Any help is much appreciated

JackB

Exact same issue on Samsung Galaxy Tablet A8. Please help.

Chenks

same issue here.

we have updated some our tablets to Samsung Galaxy Tab A (8" 2019) models, and now we only get viewing access and no remote control.

all our previous samsung tablets are fine.

scottsteelfab

I am getting the same thing

daddoooo

still the same problem for me on Samsung Tab A 8'' 2019 (SM-T290) i really would love to see the HOST app working on this device.

screen sharing only, can't click or remote control it. a real shame...

daddoooo

we still cannot remote control our tablet, any help? Teamviewer support?

hendrawira

no technical support here??

JeanK

@hendrawira @arm79 @scottsteelfab and @Chenks

Feel free to try and see if our new update for your Samsung devices is also working for you guys.

You will find the download links here: Test versions for TeamViewer Host and QuickSupport (no add-on installation needed)

We wish you a good end of the year.

Best,

Jean

Chenks

i'm not installing beta versions of your app on production devices, that's just insanity.

JeanK

Hello @Chenks

Thank you for your message.

The versions are now available in the Play Store.

This means they are not testing versions anymore. They have been approved and published by our engineers. Feel free to use it on your production devices!

Cheers,

Jean

Chenks

so you are saying that the version currently installed has an update available via the play store? or is this yet another seperate app that replaces the existing one?

kadajawi

It sort of works. Using an administrator account, I can connect and see the screen, though portrait and landscape are mixed up. So if the tablet is in portrait mode, I get a rotated and distorted landscape image on my PC. If I rotate the tablet to landscape, the PC thinks it's in portrait mode and again gives me a distorted image. Where you click thus also won't be where it thinks you clicked.

However, using a regular user account I can connect but I can't see an image (however rotation seems to be working fine). IF I start from the administrator account and then switch users, I do see an image.

I accepted when the phone asked me to activate Knox after installing QuickSupport on the user account. Also I couldn't install the Samsung plug-in.

pvcampbell

The latest version of the Host app still does not work on the Samsung Tab A 8" tablet. Accessing the tablet works fine - you can connect to the device. However, the connection drops/freezes within seconds of connecting. I'm running the same version of Android (9) on a Samsung Galaxy S8, and the Host app works fine on that device. Something specific to the Tab A 8" tablet is the problem.

JeanK

Hello @daddoooo,

Thank you for your quick feedback.

We are very happy to see that the update is working for you.

Your satisfaction is also a Christmas gift for us. ?

We wish you in advance a good end of 2019 and hope to hear more from you in 2020!

Best,

Jean