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Device not showing up in console

This is for personal / family use.

I have 2 macs: (1) Gio’s MacBook Air and (2) Gio's Mac Air Old. #1 is my primary and #2 is what I what to remotely control every now and then.

I've set #2 up and assigned my account.

I log in both #1 and #2. I can only see #1 but NOT # 2 in the console.

I can connect but I have to do it thru "Remote Control" menu in left sidebar. I used to be able to see it and do it thru "Computers and Contacts"

Help! Thanks

See attached screenshot.

Teamviewer Bug Screen Shot 2019-10-11 at 4.35.25 PM.jpg

Best Answer

Answers

  • Kuppo
    Kuppo Posts: 11

    @gio888 

    In order to connect form Computers and Contacts, first you have to add the remove computer to your Computers list. To add, go the Computers and Contacts tab and select the group to which you have to add and then select Add Computer form the options.
    Now provide details of the remote computer and now you are all set.

    P.S. Please have latest TV version installed in both the computers

    Have a good day!

  • gio888
    gio888 Posts: 6

    Thank you for the help. I tried it. Unfortunately, it didn't solve it.

    I'm getting an error: "This computer or contact is already in your list"

    1. It's definitely not in my list. That's precisely the reason for this issue report.
    2. I also notice that Team Viewer is labeling "This Computer" to my other computer when I am absolutely sure that this computer has a different assigned name.

    See screenshots.

    What am I doing wrong? Is there a configuration error I made?

    Thanks.Screen Shot Teamviewer bug 2019-10-13.png