Desktop is all grey (can't see windows) when connecting to Mac OS X 10.15 from Windows 10

jmckey Posts: 1
edited May 2023 in General questions

I just installed Teamviewer 14 today on my Windows 10 machine (have had it installed on other machines before, so not my first rodeo), so I'm at latest version of 14.6.4835. Client I'm working has a Mac OS that he JUST upgraded to 10.15, Catalina (just came out 4 days ago). He installed Teamviewer while I was on the phone with him so he has the latest version. But I'm guessing we are dealing with a bleeding edge issue.

I can connect and see his top white bar with the black apple menu icon on the top left and the Finder or other conect menus but I never see the drop down and I just see grey desktop instead of his apps or launch bar or whatever should be there. Basically a desert of grey with a white bar on top and some black text.

What I'm wondering is two-fold.

  1. Has anyone else encountered this issue cross-platform possibly due to the Catalina OS upgrade?
  2. Can I workaround it by installing Teamviewer on another Mac? (my wife has a Macbook Air). I'm guessing there might be less things to go wrong going from Mac to Mac.