Can't remotely control an HP Chromebook

SoundOfMind

Trying to remotely control my mum's HP Chromebook from a Windows machine using TeamViewer 14. The destination device displays a message saying that only screen sharing is supported (i.e. full remote control is not available). So I can see her screen (and her cursor movements), but cannot interact with it.

Anyone know why this is? And whether I can get around it?! Is it a limitation of the (admittedly rather limited) Chromebook's hardware?

Thanks!

JeanK

Hello @SoundOfMind,

As we say...better late than never! ?

We are happy to announce that you can now share the screen of your devices running ChromeOS. ?

If you want to connect via unattended access, please use the TeamViewer Host.
If you want to connect spontaneously, please use the TeamViewer QuickSupport.

You will find the download links here:

• TeamViewer Host for ChromeOS 
• QuickSupport for ChromeOS 

Alternatively, you can also download these versions directly on our website here: TeamViewer for Chrome OS

Please also find additional information here: Supported platforms - Chrome OS 

Feel free to share your feedback!

Have a good end of the week. and stay safe! ?

Best,

Jean