How to see who responded to a ticket?

gunther1
gunther1 Posts: 4
in servicecamp support

When a User A guess or knows  a Ticket-ID (they are incremental integer values) of User B - and User A write the E-Mail with those ID - the Ticket System says "User B replied: [Message of A]". 

How to see, that this was User A ,and Not User B?

 

 

Comments

  • gunther1
    gunther1 Posts: 4

    It's named based, not e-mail based, you cannot see the name, but not the mail of a reply.

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