Your TeamViewer account has been locked. How to resolve this?

slametpurwanto

Hello teamviewer,

I love to use your softawre. It really helps when remoting my friend desktop. But, one of them got message "Your TeamViewer account has been locked". She tried to reset the password several time. Unluckily, it doesn't help. She still cannot login to her account.

How to resolve this matter?

Enclosed pics

Your help is really appriciate.
@TeamViewer
Thank You

Ying_Q

Hi @slametpurwanto,

Thank you for your post.

As the error message mentioned that Password reset is the solution to unlock the account.

Kindly use the option of forgot password or click on this link to reset the account password please.   

Hope it helps and solves your issue.

Regards

Ying_Q