Teamviewer subscription still says expired

GPC_SD

Hi,

We currently have a Corporate subscription that have just been extended until 23 August 2020. But it still shows that our subscription is expired. It's almost been two weeks since we renewed our subscription. Could someone please help?

Yuri_T

Hi @GPC_SD ,

Thank you for your post.

In this case, please contact our support team so they can assist you individually.

Since the answer might include the personal information, we can't answer this in the community for your safety.

I apologize for any inconvenience caused and thank you for your understanding in advance.

All the best, 
Yuri

GPC_SD

Hi,

Thank you for your response. Could you please point us to the right direction on how we can raise a ticket for the support team to look at? Whenever we try to click the "Contact Support" button from the URL, it just re-directs us to the Community page again.

Or is there any email address available that we can try and contact instead?

 

Thanks.

Yuri_T

Hi @GPC_SD ,

Thank you for your reply.

I have arranged for someone to contact you via a support ticket in order to assist you.

Please wait for an answer from our support team.
Thank you for your understanding in advance.

All the best,
Yuri