Unable to log in on app

bcru3rds
bcru3rds Posts: 1
edited May 2023 in General questions

I can log in to my account and access online but when I try to install and set up th eapp on  anew computer (Windows 10) I get this error message at log in: The user name and password you enterd do not match any accounts on record.

How can this be since I am, at the same time, able to log in to the web site?

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @bcru3rds

    Thank you for your message.

    This is, indeed, a contradictive behaviour of the system.

    In order troubleshoot your issue, I recommend you to reset the password of your TeamViewer account (by using a different password) and to try if it works better.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

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