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Confirmation email not received

Hello,

I hope that someone could assist here about an issue we're experiencing with some of our service desks end users. Somehow, for a specific domain, we don't receive the confirmation email (we already waited 2 weeks and tried new attempts every 2-3 days). For other domain, which are hosted by the same provider on the same master account, no issue at all.

And it only seems to affect the confirmation email, as they do receive the ticket notification within a few minutes.

Already checked spam and email rules, nothing in there.

Thanks!

Comments

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @ChristianH123

    Thank you for your message.

    Are you talking about the validation emails regarding the activation of the TeamViewer account, or about the trusted device email?

    Many thanks in advance for your reply.

    Cheers,

    Jean

    Community Manager

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  • ChristianH123
    ChristianH123 Posts: 3 ✭✭

    Hello,

    Yes, this is the same kind of email, but for servicecamp.

    Thanks

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @ChristianH123

    Thank you for your message.

    In this case, I recommend you to open a ticket in order to contact our customer support.

    They have the tools to help you out. Probably, they will need to whitelist your domain into our system.

    You can contact our customer support here: https://www.teamviewer.com/en/support/contact/ 

    Many thanks in advance for your understanding.

    Cheers,

    Jean

    Community Manager

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