Is this how teamviewer treats their customers??
So my license was coming up for renewal, and I received an email about 50% off upgrades etc.. It was exactly one day after my old license period had expired. I checked and I had not gotten automatically rebilled for the next 12 months, and I had not received any email invoices to my account either. So I clicked on the upgrade link in the email and followed all the prompts and spoke with a polite woman via chat and I decided to purchase a 12 month corporate license this time instead of the premium I had bought last time around. The lady walked me through the steps, gave me a coupon code to give me the 50% off etc.. and I went ahead and pulled the trigger and upgraded my license to a corporate license for another 12 months. I thought I was all done and good to go. So 2 days later (yesterday, on a friday) I receive an email telling me that I had an oustanding invoice for the renewal of my subscription and that I need to pay that before I can do any upgrading to my license, and because of this refunds are being made to my account and I will have to pay the first invoice in full. The invoice I never received! Not only that but they completely deactivated my license and dropped me all the way back to a "free" account. After I had already paid! They say they are refunding my money and have deactivated my account until I pay the first invoice that I never received. And of course they conveniently do it on a Friday afternoon knowing full well that they are completely unavailable on the weekends. My license covers teamviewer version 9 which is what I have installed on 50+ pc's that I service. The free version doesn't let me connect to any of them. and obviously I am not physically by each one of them to upgrade them to the latest version...hence the need for teamviewer to begin with. So now I cannot support any of my customers all weekend long because teamviewer thinks I should have paid a different invoice than they wanted even though they got my money anyways. Unbelievable. I've sent an fb message, twitter message, email, etc.. I won't hear anything until after the weekend I'm sure.
I think I may need to explore some alternatives such as **Third Party Product** after this. I always hear great things about **Third Party Product**.