Your TeamViewer 15 license has been activated

aleksanderc

Hello, I have subject message in my Management Console. I've upgraded few of my users in TV15 and lost connectivity with their TV Hosts.
Is it fixable? Do I need to pay additional fee?
There is no information whatsoever or I missed it. Can you provide any info about?
Alex

Ying_Q

Hi @aleksanderc, 

Thank you for your post and we are sorry for the late reply.

Do you still encounter the same issue while connecting to TeamViewer Host?

Your license activation should not be affecting the uses. In order to assist you with a better solution, can you kindly provide additional information like the error message, TeamViewer versions from both sides of connection please.

Look forward to hearing from you soon. 

Regards

Ying_Q