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License not activated

After paying the bill, we received an email with an activation link.
When you click on the link, the new license is not activated!
I created two support requests with numbers [removed by a moderator due to privacy] and [removed by a moderator due to privacy] but so far I have not received any response!

Who can help?

Best Answer


  • Natascha
    Natascha Posts: 1,292 Senior Moderator

    Hi @kiselevds 

    Thank you for your post and the Ticket IDs. 

    My colleagues are already aware of the case and will contact you as soon as possible. 

    Kindly ask you to be a little bit more patient. Due to your privacy, I will remove the Ticket IDs. 

    Wish you a great start into the new week.

    All the best,

    German Community Moderator [on Parental Leave 🙋‍♀️]
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