Why do I get this error? I'm connecting to a server that is using a customized QuickSupport app. It's the only way the software vendor allows connection. I'm only able to stay on 5 minutes and then it times out.
Thanks.
Ok - great to hear! Thanks @Georgevdley !
Yes, my account was privat but is now changed into commercial
@Esther wrote: Hi @Georgevdley Thanks for your post.Are you logged in to the Computers & Contacts list with your licensed account when getting the message?Thanks and best,Esther
Hi @Georgevdley
Thanks for your post.
Are you logged in to the Computers & Contacts list with your licensed account when getting the message?
Thanks and best,
Esther
Hello,
my account is licensend and i still got this problem. I uninstalled Teamviewer several times, I cleaned ones the Registry, nothing helps. I am getting so mad about this I did not installed teamviewer anymore.
@Reyhan wrote: Dear @fmoladavisThank you for your post. You get this message, because you make connections to customized moduls with your free TeamViewer version.You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time hereBest regards.Reyhan
Dear @fmoladavis
Thank you for your post.
You get this message, because you make connections to customized moduls with your free TeamViewer version.
You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here
Best regards.
Reyhan
Okay so is there a specific download for users who are using the free version? If so, can you please provide the link. I use TeamViewer for personal use on my personal devices only and the message and time limit is very frsutrating. I have not had this issue in the past.
Thank you for your support! Still love your product.
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.
