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Demo Version Error Message

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Why do I get this error? I'm connecting to a server that is using a customized QuickSupport app. It's the only way the software vendor allows connection. I'm only able to stay on 5 minutes and then it times out.

Thanks.

Comments

  • Reyhan
    Reyhan Posts: 271 Staff member 🤠

    Dear @fmoladavis

    Thank you for your post. 

    You get this message, because you make connections to customized moduls with your free TeamViewer version.

    You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.

    In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here

    Best regards.

    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • @Reyhan wrote:

    Dear @fmoladavis

    Thank you for your post. 

    You get this message, because you make connections to customized moduls with your free TeamViewer version.

    You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.

    In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here

    Best regards.

    Reyhan


    Okay so is there a specific download for users who are using the free version? If so, can you please provide the link. I use TeamViewer for personal use on my personal devices only and the message and time limit is very frsutrating. I have not had this issue in the past.

    Thank you for your support! Still love your product.

  • Hello,

    my account is licensend and i still got this problem. I uninstalled Teamviewer several times, I cleaned ones the Registry, nothing helps. I am getting so mad about this I did not installed teamviewer anymore.

  • Esther
    Esther Posts: 3,569 Community Manager 🌍

    Hi @Georgevdley 

    Thanks for your post.

    Are you logged in to the Computers & Contacts list with your licensed account when getting the message?

    Thanks and best,

    Esther

    Community Manager
  • Yes, my account was privat but is now changed into commercial


    @Esther wrote:

    Hi @Georgevdley 

    Thanks for your post.

    Are you logged in to the Computers & Contacts list with your licensed account when getting the message?

    Thanks and best,

    Esther


     

  • Esther
    Esther Posts: 3,569 Community Manager 🌍

    Ok - great to hear! Thanks @Georgevdley !

    Community Manager
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