Problem to get a connexion with a remote computer

marcooooo

Hello,

When I try to connect to a computer, I always got the following message (pop up box): 
"Version out-of-date: Update the remote TeamViewer". The proble is that I'm running that latest version of TeamViewer, and the TeamViewer QS I want to connect is alos the latest one.

I'm working with a Mac, running the OS version 10.15.2.

How can I solve this problem?

Thanks in advance & best regards,

Marc

JeanK

@marcoooooDon't worry, this is caused by an issue we had on this specific version of TeamViewer's macOS release.

Please uninstall this version and install the package of version 15.1.3937 on all your macOS devices which is available on our website and also via this link: TeamViewer for Mac - latest version

This should fix the issue. A little feedback, if it worked out or not, would be appreciated.

Many thanks in advance.

Cheers,

Jean

JeanK

Hello @marcooooo

Thank you for your message.

What is the exact TeamViewer version that is running on your mac?

You can verify this by going to TeamViewer → About TeamViewer on the top left menu.

Best,

Jean

marcooooo

I'm running the 15.0.24.

I also try to install a previous version and got exactl y the same problem. Could the reason be with my OS?

JeanK

@marcoooooDon't worry, this is caused by an issue we had on this specific version of TeamViewer's macOS release.

Please uninstall this version and install the package of version 15.1.3937 on all your macOS devices which is available on our website and also via this link: TeamViewer for Mac - latest version

This should fix the issue. A little feedback, if it worked out or not, would be appreciated.

Many thanks in advance.

Cheers,

Jean

marcooooo

Hi Jean,

Fantistic : the problem is now solved!

Thanks a lot!

Best regards,

Marc

JeanK

Hello @marcooooo,

This is great to hear.

We hope to see you soon again on the Community!

Best,

Jean

P.S: We are sorry for the inconveniences caused though...?