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Samsung Knox and TeamViewer

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Comments

  • ERAG
    ERAG Posts: 10 ✭✭

    We have more than 200 Samsung Devices and the problem with Teamviewer Host still exists.
    Looks like we have to look for a new solution. The problem existed for months!

  • AdobeFelix
    AdobeFelix Posts: 10 ✭✭

     

    Seeing the same.  Here is the dialog that opens when a Teamviewer Host session has been opened to the Android 10 device.

    https://storage.googleapis.com/support-forums-api/attachment/message-13800478-**Please do not post TeamViewer IDs****Please do not post TeamViewer IDs**.png 

    We're using Galaxy Tab A 8 devices from 2019 - this was not a problem under Android 9

    Once the "Start Now" button is pressed it works for us, but we no longer have 24/7 access


  • JustSumGuy
    JustSumGuy Posts: 10 ✭✭
    edited December 2020

    So this is still not worked out then?

    I just found it as I was prepping new tablets to deploy into the field.

    TeamViewer Host seems to be no longer functional as a 24/7 tech tool.

    even after I "Start now" I cannot control the tablet as it does not seem to accept mouse clicks as input.

    EDIT: I got the mouse to work but not keyboard input. Have not found a way to get permissions to allow unattended access.



  • ERAG
    ERAG Posts: 10 ✭✭

    Now we have the 1st February 2021 and Teamviewer QuickSupport still not working on Samsung Knox Tablets.

    We have black screen on Samsung Tab A7 and other Tab A Samsung Tablets. We are more and more dissatisfied and are looking for a new solution. 👎️

  • w4lter
    w4lter Posts: 7 ✭✭

    so... since 12/2019 there is absolut no WAY to control the work profile aka android enterprise on samsung devices.

    it is possible to control apps at the work profile if the user opens a app, but on the app screen the control freezes again.

    it seems that teamviewer is no aware of this issue, it is really frustrating to support samsung devices with android enterprise and teamviewer... and of top of that, no reaction from teamviewer here in the discussion...