Team Viewer Quicksupport Intune / Android / Black Screen

SanderVleeming
SanderVleeming Posts: 1
in General questions

When i try to remote control a Android (Galaxy A8, Android 9) phone using Quicksupport 15.1.24 QS. I get a black screen. 

This only happens when i start QS in the Intune Work profile.
When i install QS in the personal profile everthing works fine.

Does someone have the same prof

 

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Comments

  • DaveR_IT
    DaveR_IT Posts: 2

    Same issue with MobileIron Android Enterprise on Android 10.

  • dsalgueiro45
    dsalgueiro45 Posts: 2

    hello same think in intune work profile, when we go to open work apps

  • dsalgueiro45
    dsalgueiro45 Posts: 2

    i have the problem in samsung devices Android 9.0

  • DaveR_IT
    DaveR_IT Posts: 2

    Has Anyone heard any updates on this?

     

  • apapakostas
    apapakostas Posts: 28 Staff member 🤠

    Hi,

    There was a fix included for this at TeamViewer QuickSupport version 15.2.37 (changelog [Android] QuickSupport v15.2.37 - Change Log ) 

    Can you please retest with the latest version?

    Regards,

    Athan

  • AdrienLenoir
    AdrienLenoir Posts: 2

    Found the solution !

    Teamviewer is based on "printscreen"...

    So on InTune, dont block "printscreen" (set on "not configured") in "General" menu in your configuration profil

    image.png


    NB : on Adnroid 11/13, i've got the control, but on my 8.1 device, just a share

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