Team Viewer Quicksupport Intune / Android / Black Screen

When i try to remote control a Android (Galaxy A8, Android 9) phone using Quicksupport 15.1.24 QS. I get a black screen.

This only happens when i start QS in the Intune Work profile.
When i install QS in the personal profile everthing works fine.

Does someone have the same prof

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TeamViewer 15

Found the solution !

Teamviewer is based on "printscreen"...

So on InTune, dont block "printscreen" (set on "not configured") in "General" menu in your configuration profil

NB : on Adnroid 11/13, i've got the control, but on my 8.1 device, just a share

Hi,

There was a fix included for this at TeamViewer QuickSupport version 15.2.37 (changelog [Android] QuickSupport v15.2.37 - Change Log )

Can you please retest with the latest version?

Regards,

Athan

Has Anyone heard any updates on this?

i have the problem in samsung devices Android 9.0

hello same think in intune work profile, when we go to open work apps

Same issue with MobileIron Android Enterprise on Android 10.