Commercial Licence saying Free

DClarkeFOM

We paid for a years licence in September and my account suddenly says 'Free' with no warning, explanation or communication.

JeanK

Hello @DClarkeFOM

Thank you for your message.

Update: As you mentioned, the issue is now resolved. We would like to apologize for the issue you had and for the long resolution time.

Best regards,

Jean

JeanK

Hello @Centrius,

Thank you for your message.

You mentioned having this issue, too.

Your license is active - no issues in the background here. ?

You license might not be activated on your device.

To activate your license on your device, please follow this procedure:

1. Download and install TeamViewer 9 on your device
2. Open TeamViewer 9, go to Extras → Activate license and enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and the free license message should be gone. ✔

• To download TeamViewer9, please go to this article: Download TeamViewer 9 

Note: With your license, you can only connect to TeamViewer version 8 and 9.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean

JeanK

Hello @ChrisEMS,

You also mentioned having the same issue.

I've check our database, and your license seem to be fine.
Are you still having issue? If yes, please let me know! ?

Many thanks in advance.

Best,

Jean