Can't install Samsung Add-on

Zelda
Zelda Posts: 3
in Mobile

Samsung Galaxy A2 Core, Android 8.

  • Can't install the Samsung Add-on from the Play store.
  • Can connect to the phone with TeamViewer and see the dashboard and list of apps, but can't control the device remotely.
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Comments

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Zelda,

    Thank you for your message.

    We have quite a situation with the use of TeamViewer with Samsung devices.

    You will find the latest updated information you need about this topic in this thread: Samsung Add-on issues

    I thank you in advance for your understanding, we are working on a solution.

    Cheers,

    Jean 

    Community Manager

  • Duffy6969
    Duffy6969 Posts: 2

    Sorry JeanK but this link is a year old. we have an issue now. that threat said we do not need add on anymore. ok. but why in 2020 teamviewer QS still requires add on, what cannot be installed on the device? the thing is it's works on my Samsung Note9, on my samsung J1, my mother in law's samsung J2, but not works on my mothers samsung J2 core... how come?

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