Accounts contact via email

ezwikstra

I need to have an email address where I can send an email to for finance support.

My creditcard has been charged for a license, but I do not work for the company anymore so the payment needs to be returned and the company needd to give a new credit card number.

I spent 15 minutes on the phone twice, as I can nowhere contact anyone other than via phone. After a 15 minutes wait I got disconnected. 

I initially sent an email to salessupport, but I got a reply that that email address is no longer used.
This is a really bad way to give service! Definitely not an improvement.
I had all the information written down in an email, but that is no longer working, as you can read in below rediculous email:

Thanks for contacting the TeamViewer sales team.

A lot has changed around here… and we think you’ll like the enhancements we’re making.

We’re continuously improving our products and services every chance we get. To serve you better, we need to shut down this email address.

On the bright side, now you can connect directly with us through our website at https://www.teamviewer.com/sales.

We’re very sorry for any inconvenience this may cause—this is one of the many changes that will help us help you better.

JeanK

Hello @ezwikstra

Thank you for your message.

We are sorry to hear that you have been struggling with contacting us.

You can easily open a ticket with your TeamViewer licensed account here: https://support.teamviewer.com/a/

Please explain your request in the ticket and our customer service will sort this out for you.

Best regards,

Jean