Quick Support and Mac
Tried using Quick Support with a client on a Mac (I'm on PC) yesterday. Client gave me his Partner ID and each time it said he was running an older version so we couldn't connect. So I had him go up and download again (thinking the current version would be the one available). He downloaded, gave me his Partner ID (as displayed in the Quick Remote app) and it still said he was running an outdated version.
Anybody have any ideas as to what I'm missing here? Never had a problem with this process before. Is it that he's on a Mac? Or maybe that he's in Canada and I'm in the US? Full moon? Really stumped here.