No License

M-bae0714

Hi, I subscribed for TeamViewer services of the offer (Multi-User) and the subscription fees are already transferred from my bank account, 

but I have two issues ;

1- I haven't received a PDF invoice of the amount has been paid

2- My license isn't activated yet, or in other words, I did not receive any license number 

Please help ASAP

JeanK

Hello @M-bae0714

As the payment authorization has been cancelled on our side, the money will just be sent back to your card. It means, it shouldn't take long. As we do not know how fast the banks are processing these transactions, I cannot tell you a specific time frame.

In order to get your account back to the Premium license, you need to get a valid TeamViewer Premium license. You can either purchase online, or contact directly our sales department.

Best,

Jean