iPad and channels

tdenson
tdenson Posts: 15
in Mobile

I have a 2 channel license. I connect to two remote computers from two local computers  and when I connect from a third one it says connection limit reached which is what I expect. However I am then able to connect from my iPad. Is this correct behaviour ?

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @tdenson,

    Thank you for your message.

    A connection from your iPad should also use one channel, but only, if you are logged in your TeamViewer account when connecting to an other PC.

    If you are not logged in, you are connecting with the free version. Therefore, it is normal that there is no block.

    If you need any further information, please let me know.

    Cheers,

    Jean

    Community Manager

  • tdenson
    tdenson Posts: 15
    @JeanK wrote:

    Hello @tdenson,

    Thank you for your message.

    A connection from your iPad should also use one channel, but only, if you are logged in your TeamViewer account when connecting to an other PC.

    If you are not logged in, you are connecting with the free version. Therefore, it is normal that there is no block.

    If you need any further information, please let me know.

    Cheers,

    Jean

    Yes, I understand how it is meant to work. However, I think what was going on when I was testing was tht I had two of the connections to the same remote host.

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