Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

Hyperkiller92

Submitted 2 forms to get my free version back after weeks with no reply.. after maybe 10 years of using Team viewer Free version i think this may be the last time i use this program.. no consumer loyalty unless you pay.. such a shame. shame on your TV

aminbahjat

Hello

I am getting timed out and blocked and can not connect anymore, i have searched and it said this happens when you use it fir commercial work , and i only use it for personal, between my several laptops and family to help them resolve issues, and it gives me the below massage

TAJABOA

Hi Josh,

i've tried on many cases :

My Home computer (Using Ethernet cable)
My Androïd using my WIFI
At Work on my work PC, using Ethernet and Zscaler Proxy

Regards,

TAJABOA.

JoshP

Hello @TAJABOA

Thank you for your post, and welcome to the TeamViewer community!

I went ahead and just tried to replicate the issue you experienced, but were unable to recreate it. Using Firefox and Chrome, the form loaded with no issue.

As the issue cannot be reproduced, we do not have any other suggestions aside from what has already been suggested in the thread you linked.

As the suggestions that normally resolve form loading issues already been done via Twitter, we would only like to also ask if this occurs on wifi, cellular, or both. Please also let us know your carrier/ISP where this occurs.

Once we have this information, we can forward the issue to the web development team, so they can look into why this is occurring for you.

Thanks in advance!

Waynest

Denise_Wilkins_2022

Hi, I sent the form for after I received a suspected commercial usage notification but have heard nothing. What can I do?

DruryHills

Thank you Teamviewer, this appears to have been sorted today. I hope it is a permanent fix.

-------------------------------------------------------------------------------------------------------------------------------------------------

URGENT.

Instead of merging my comment on the 335th page of an existing issue, how can I get someone from Teamviewer to actually provide some service and stick to their committments.

"Free for personal use." I need to support elderly parents, I've filled out your reset form 12 days ago, I only connect to three other devices which are obviously not associated with any business.

WHAT ELSE DO I NEED TO DO?

To repeat,

I have submitted the form to describe why, as a personal use the usage might be high but have not had a reply and have now been locked out of Teamviewer for at least two weeks.

We use Teamviewer to support our elderly parents and only have connections too their devices, there is frequent use with them but no other use. Two of the parents have dementia and without the ability to "drive" their computers they are even more isolated.

You would have thought this was exactly the free personal use case that Teamviewer would support.

It seems that it is no longer possible to actually communicate directly with anyone at Teaamviewer, does anyone have any ideas of how to fix this?

[removed per Community Guidelines]

StephenSea_1

Can anyone tell me what I might be doing wrong when attempting to use the free Teamview version? Problem: I can login in to my brother's computer (see what he sees on his) but only for about 30-45 seconds, then a message appears indicating "timed out".

What am I doing wrong?

Thanks for any help-

Sincerely,

Stephen

Kasi95

Having the same issue as everyone else here. TeamViewer seems to think i'm using my free license for professional purposes.

I have a paid license which i use on the same machine for work and just switch accounts when needed but recently i've been unable to use my free account/license. What's the deal? I can move to Parsec but rather not.

Ziouda

Hi,

I'm using this app to remote access to my computer or mother's computer.

How is that possible that I'm using it as commercial use ?

Could you plz help ?

User35412334

I don't know that I can help, but just wanted to say I became aware of TeamViewer because of this very reason. My mom was in a senior living center several years ago. I used TeamViewer to log into her computer and check in on her since she couldn't work the computer. It worked very well for that reason. I'm sorry to hear that they've blocked your access and I hope you're able to get your communication with your parents restored.

TAJABOA

https://www.teamviewer.com/en/reset-management/

Can't request reclaim free version for my family computers ( i'm currently considered as a commercial user helping my father and my mother, thanks a lot teamviewer security team, such incompetent you are !).

Long thread here with the incompetent support, describing the issue, that their reset page don't work at all :

https://twitter.com/TeamViewer_help/status/1549458293692694532

Dont know what to do more now.

Maybe searching a competent solution that works, with a competent support team ? Let me know if you know ?

DruryHills

Hi All,

I have submitted the form to describe why, as a personal use the usage might be high but have not had a reply and have now been locked out of Teamviewer for at least two weeks.

We use Teamviewer to support our elderly parents and only have connections too their devices, there is frequent use with them but no other use. two of the parents have dementia and without the ability to "drive" their computers they are even more isolated.

uld have thought this was exactly the free personal use case that Teamviewer would support.

It seems that it is no longer possible to actually communicate directly with anyone at Teaamviewer, does anyone have any ideas of how to fix this?

Is there an alternative free product anyone can recommend?

Art_Fee1a

I have not used Teamviewer in months. I only use it to help a small group of non profit people setting directions in our car show club events. Today the version I had installed said I was a commercial user. I am not.

jerrymouse1986

Hi TeamViewer Team,

Thank you for reading this thread.

I'm using a free Teamviewer account. This week I'd like to help my dad on his computer remotely but Teamviewer terminated my session and said commercial activity was detected. It's not the first time happening on my account when helping my family or my friends. My parents and friends are in different countries from me, does Teamviewer consider overseas remote sessions as commercial?

Would you mind helping me "unlock" my account, please? It's annoying when my parents are in need and I couldn't give them a hand.

I appreciate your help.

aktim

I use the TeamViewer Free License version to connect to my brother's computer to help him out. Lately, I've been getting the following message: "It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner." I can log in to my brother's computer but only for about 20-30 seconds before I get bounced out. Is there anything I can do? Thanks.

caps201

i was flagged for commercial use because i remotely connect to my fathers computer to help him with itunes and other small computer problems he has but trying to fix his itunes sometimes takes a while and occasionally i'll fall asleep late at night working on it and i am still connected. i sent the reactivation form over and i think my account is clear and back to free now but everytime i connect to his computer now it warns me that i'm not allowed to use but connects me to his computer and i get booted off in like 2-3 minutes - do i need to submit a reactivation from his teamviewer as well since that is the computer i was connected to when all this was flagged? its happened to me once years ago and after a few days it was all back to normal but now i don't know whats happening if i'm cleared why i keep getting booted off after a few minutes. thanks

grapar

https://community.teamviewer.com/English/discussion/comment/135948#Comment_135948

i was warned!? What for?

FrankieBoy2

I am almost 75 years old and only use Teamviewer to assist a few friends and my 92-year-old uncle who is almost totally blind from macular degeneration and glaucoma and uses ZoomText in order to see a portion of the screen and have it read his emails to him. He is constantly hitting and selecting wrong items and making a mess. Other than rare occasions for other family and friends, that is what I mainly use Teamviewer for. I have been retired for 10 years and do this to help people and have never asked for or received a penny. About a year or so ago I was re-instated after filling out some form and signing it. Does that not matter at all? I have tried a couple other apps; however they do not allow me to assist him as I have done in the past and almost impossible for him to install following my instructions. IS THERE NO LONGER A FREE VERSION ?

Sousita

Team Viewer gave me a message saying that my usage pattern suggests that I have been supporting others professionally. It's the second time you've done that, I don't understand, I only use Team Viewer when my mom calls me with doubts about something on her pc, then I connect to her pc via Team Viewer to help her out, how is that professional support?

Could you please review this situation please? She lives 900km away.

Regards

guntire

I'm am not using it in any way in commercial environment. I received a message saying that "I am suspected using TeamViewer in commercial or professional environment”. This is a false accusation without any respect. This is not my case.

I'm am stock trying to help my mother which is 91 years old at 660 kilometers from me. I using TeamViewer very rarely. I’m help her 4 or 5 times year!

On top of that, TeamViewer blocked me without any advice. I'm very disappointed of the whole TeamViewer Company.

Hyperkiller92

Hi there

So recently I have had a pop up saying I'm using my team viewer for commercial use, and when trying to disbute this on their form I haven't had any reply to reinstate my free use for team viewer. I only use team viewer when helping my family and close friends and I don't know why they have done this to my account. Can anyone help me resolve this as I have elderly family I use this software with who need help who live far from me and I cannot help them

francescobuono

Good evening, some weeks ago my free license expired because they told me I use d TV as a professional use, but I used it only between home and my private study. Can you help me? [removed per Community Guidelines]

mooon

Welcome, I have a copy for free home use where I get a purchase letter as the use is home and inside the home network. id number ‭[removed per Community Guidelines]‬ email : [removed per Community Guidelines]

username :[removed per Community Guidelines]

thanx

kb2qqm

My Dad and I have the Free Teamviewer Personal program and it is the latest. 15.31.5. for MacOS.

His computer keeps disconnecting from me after 5 minutes. He is running Mac OS and I have done everything from Re-installs, deletions and re-downloads, and nothing is working getting him up and running. He is 85 and not easily able to figure things out. What do I do to get him back to no 5 minute disconnects ? I can't call customer service because I am not a paying customer.

What is the answer to our problem?😵 I don't want to have to drive 3 hours to fix his computer.

Greg

ddddddddddddddddddd

I used it for personal use only, but it was detected for commercial use. On July 9th and 19th, I sent the pdf that I used only for personal use, when can I use it again?

sjulty

Despite being a TeamViewer user for more than 8 years, I was unjustly shut out about a month ago. The message that came up was that I had been using TeamViewer for commercial purposes even though I am registered as a personal/non-commercial user. which in turn, prevented me from helping a friend configure his new laptop and, troubleshoot its defective camera/microphone module. I AM AND, HAVE ALWAYS BEEN A NON-COMMERCIAL USER WHO IS OFTEN ENGAGED BY FRIENDS FOR HELP WHEN THEY ENCOUNTER UNEXPECTED PROBLEMS WITH THEIR COMPUTERS. Please assist me in resetting my status to the correct category. Thank you -Steven Julty [removed per Community Guidelines]

tiptie

Help, I keep being sent in circles on this website

Bembe1

Teamviewer said i use Teamviewer for Business. - That is wrong. I use it only for privat things. What ca i do to get the private status again?

ryansmith2596

TeamViewer keeps kicking me out for "Commercial use". All I'm doing is attempting to edit family photos remotely. I try to reconnect and then it says I've reached the maximum number of sessions. For some context, I'm using a computer that bought from my workplace many years ago. So I guess there could be something on the computer that's causing it to think I'm using it at work? But I reset the computer to stock and was successfully using TV for months.

Does anyone know how to fix this? I'd even be willing to pay for some sort of personal license, however, the only options I'm presented with are for business and way too expensive for personal use.