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Commercial use - Connection time out

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  • ndev2k
    ndev2k Posts: 2

    I too am receiving the commercial message. I only see the message on my iOS devices though. If I use TV on my PC to connect to my son's laptop I don't get the message and can use as normal so I believe it may be an issue with the mobile app.

    Any help from the Teamviewer team would be appreciated.

  • Mairu
    Mairu Posts: 12

    Well, that post didn't last long! I'm doing well today!

    So, TeamViewer don't like that I'm trialing something else, but they don't like that i'm using it on family and friends PCs for non-commercial use either, despite being a faithful promoter for best part of 10 years... maybe more, I forget!

    Again, it's not hard for a "leading" tech company to envisage the sort of environment the software is being used in.... even the most unobtrusive of connection logs I am sure would show usage predominently between private "home" ISPs such as TalkTalk/EE/PlusNet etc., and not BT Business or the like.

  • MrT2
    MrT2 Posts: 2

    The speed in this chat was fast, not like the support 7 days ??

  • Mairu
    Mairu Posts: 12

    @MrT2 wrote:

    The speed in this chat was fast, not like the support 7 days ??


    ????

  • candtalan
    candtalan Posts: 2

    I had to use **Third Party Product**, it worked but I have not used it enough to know its limitations etc. Good luck

  • Karder
    Karder Posts: 1

    Hello. Before the session with my home computer, I got the message: Commercial use detected and after 5 minutes the session will be completed. But for commercial purposes, I do not use the program. How to unlock my program?

  • Bankfodder
    Bankfodder Posts: 24

    Hi, I'm a long-term private/personal user of teamviewer.

    Since last year I've been receiving messages that I'm suspected of commercial use. I have gone through the procedure and each time my account has been reset – but then a few weeks or months later I get the same message I get blocked again.

    I really have no idea how to deal with this. It must be a waste of resources all round and I don't understand why instead of flagging up a particular device ID, they don't simply flag up the email address account so that it applies to all devices.

    I have a telephone, a desktop computer, a laptop, tablet device. I use them if I'm at home or if I'm away from home and only for helping my kids or a couple of old people that I know. I'm a retired teacher and I don't make any money out of it.

    Team viewer is great and it has been extremely helpful to the people I've been helping – but I don't understand why this persistent resetting of my account to suspected commercial use happens.

  • Bankfodder
    Bankfodder Posts: 24

    Hi, I'm a long-term private/personal user of teamviewer.

    Since last year I've been receiving messages that I'm suspected of commercial use. I have gone through the procedure and each time my account has been reset – but then a few weeks or months later I get the same message I get blocked again.

    I really have no idea how to deal with this. It must be a waste of resources all round and I don't understand why instead of flagging up a particular device ID, they don't simply flag up the email address account so that it applies to all devices.

    I have a telephone, a desktop computer, a laptop, tablet device. I use them if I'm at home or if I'm away from home and only for helping my kids or a couple of old people that I know. I'm a retired teacher and I don't make any money out of it.

    Team viewer is great and it has been extremely helpful to the people I've been helping – but I don't understand why this persistent resetting of my account to suspected commercial use happens.

  • NickB
    NickB Posts: 11

    I'm another unhappy user who's just started receiving this message.  I got it once before a few years ago and submitted their webform, that time I got a response very quickly and it was all sorted out. I noticed this time that it directed me to the support website, but from there you cannot submit a ticket if you don't have a licence.  So, I tried the same webform that I used last time this time and there was no response, not even an auto reply and so I can only assume that its not being monitored,.I also retried the same support email address that that reply came from and the reply I received said that theat had been shutdown and to use the website.

    Apologies if people have already posted this, I have only scanned this thread and not ready all the posts.  I too am not trying out a competitors free to use product and it seems very good, the only negative I can see at the moment is the lack of special virtual keyboard keys when connecting from a mobile devide (eg: regular keyboard function keys).

    I have run a few tests with TeamView and whilst it does appear to stay connected after 5 minutes, the screen stops updating.

  • I use TV to manage/support my family, every single device in my TV account belongs to a family member. But TV has decided that it thinks I am using TV for commercial use and has started to popup this alert and tell me that it will kill my sessions after 5 minutes. How can I prove it is not commercial use?
  • JackHK
    JackHK Posts: 86

    Find another apps. I  experienced the same since January, nothing can be resolved unless you paid the sky high crazy price.  Don't waste time here! That's my advice! Good luck!

  • WyldAnimal
    WyldAnimal Posts: 6

    Hello, 

    I did find and Fill out the Form.
    I explained in detail how I use Team viewer, and My Free use was returned.
    But , as far as i know,  it was done without acknowledgement or reply to the form.

    It's back to working without timming out.

    So I do Recomend Finding the Form, and Submitting it...

  • Grant837
    Grant837 Posts: 20

    Your a lucky one!  I have emailed - gotten approval for private use, only to have it stop after a month or two, then I used the on-line form, and got approval, only to have it cancelled 10 minutes later at night when my systems where not even on, and then was asked to fax a form and sign it, which I did, and never got a reply.  In between I chatted with help on facebook, emailed a sales rep in my country, and use the form maybe 3 other times, all with no helpful response. 

    So, it will be fun to see if your back soon complaining like the rest of us because they are again claiming you use it for commercial purposes...

  • Grant837
    Grant837 Posts: 20

    I should add, after trying a product that lets you connect to **Third Party Product**top or llaptop and more for a while, and being happy with it, I have uninstalled TV from my systems.

    But there is a silver lining to all of this:  I have stayed a member of the forum because its such a wonderful soap opera to watch!  Thank you TV (and community members) for that!

  • mkurtes
    mkurtes Posts: 1

    Hi, I agree with the post from the above from " Posted by Vladibudha Henagon Sunday" TeamViewer is perfect and I'm using it for a very long, long time but I have now the same problem from the last week, I.m using it in the private usage for more than ten years (you can see the date on my profile) and now I'm getting the same message that me od my contacts, using TeamViewer in commercial usage. Please correct that.

  • JackHK
    JackHK Posts: 86

    I submitted the form in January, but still blocked until now....You are so lucky!

  • Found v14 for armhf but this only works on Stretch and not Jessie. My previous statement still applies, as most of the Raspberry Pi computers run Jessie and it looks as though I will be employing other remote management methods instead of TeamViewer.

    Coupled with regular and somewhat sinister 'possible commercial use detected' warnings when I change hostnames. this is fast becoming a management issue that's taking up too much time for me personally. The application was useful for a long period of time but it's now becoming a pain.

  • burak
    burak Posts: 1

    I also opened a personal account for academic purposes at the university. I'm getting a commercial usage error recently (exp: time limitation, comication blocks ... etc.). How can I solve this problem?

  • seanleo
    seanleo Posts: 1

    recently my teamviewer suspected i used for commercial. But i only use it for personal use.

  • jweaver100
    jweaver100 Posts: 1

    I am a long time user of TeamViewer and use it at work to check my PC at home.

    Today, I have started to get a warning that Commercial Use is detected and I can only connect for 5 mins.. Whilst this is not true (as I am using it for personal use) I get why TV is saying this as I am using it from work, so I accept this.

    But, it says that I an connect for 5 mins, which is fine as in general I am usually just doing some simple admin.. But I am being disconnected after 30 seconds... I am then limited from re-connecting for a further 10 mins..

    This is now unusable and a huge disappointment as I can't use TV at all.

    Anyone know why I am not getting the 5 mins I am told I will?

  • JackHK
    JackHK Posts: 86

    Please fill in the form and wait.....wait.... wait.... good luck!

  • JackHK
    JackHK Posts: 86

    Please submit the form and wait wait wait... Good luck!

  • Stu_1971
    Stu_1971 Posts: 2

    ...make that more than 500 posts in this thread... (The number at the bottom is the number of pages. Each page has at least 10 entries.)

  • jo90
    jo90 Posts: 2

    seems teamviewer is having trouble with the concept of "team"

    if its not sorted will look for other systems 


    @cseder wrote:

    I've set up a computer for remote management at my fathers house to help my him with computer problems occasionally.

    I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.

    I've tried to make things as easy as possible, and register his computer in the "My Computers" section in the TeamViewer manager by installing the Host version and enabling "easy access" from my account.

    Should this be set up in a different way? With him creating an account and that I use this to connect to his computer through my contacts or something?

    If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.

    **Third Party Product** or something is really all I need, but I figured using a trusted provider like TeamViewer would be both more safe and easier to manage.
    Doesn't seem like this is the case.

     


     

  • whybother
    whybother Posts: 2

     

    to get around all this lunacy with TV, and commercial use,  I started using **Third Party Product** for the remote desktop part, and openssh paired with FileZilla to get the file transfer GUI part . DONE, for me, its the exact same functions as I used with TV with no more hassle. 

  • krugern
    krugern Posts: 12
    This is hilarious. Getting two email notifications for every post with a third party product mentioned. First the original post and then the edited one ? ? ? It's not like we don't get the product name mentioned ? ?
  • JackHK
    JackHK Posts: 86

    Fill in the form and wait, good luck!

  • pv7721
    pv7721 Posts: 141 ✭✭

    @krugern : yep, as you get an email with each post, you get it once as you made it, and a 2nd time when it gets edited. So the editing of 3rd party product names is only an illusion, anyone browsing this huge thread will eventually notice that 3rd party product names are more and more often mentioned.

  • krugern
    krugern Posts: 12

    Even better, I got asked to fill out a survey on this very website. Can't say I gave them a positive review. 

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