Commercial use - Connection time out
Comments
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@Ant1 : it's not even that, but the price is adapted for a company, but not for a private user. I've said it before and I say it again: I have no problem paying to use TV even if it's for my personal use, as I've done for several other software which gave me a perpetual license for a fair price. I've become the advocate for these and I support them and recommend them every chance I've got.
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I can get behind that. But the price they are asking for a license, just for private use, is ridiculous. Ask 10USD for a license for private use and set some limits (Max 20 different connection IDs per month or something like that).
I would pay that, and I am pretty sure a lot of other people would too...1 -
Yep. It is very expensive for a private user. I was using it for a couple of times a week and it cost me nearly as much as my Microsoft Office subscription.
My view is that they are free to charge what they like and users are free to reject it. What upset me is the way that people are coreced into using it in the first place as they are given no warning that the private use version will no longer work and may not have time to find an alternative so just pay.
Then once you are in they don't tell you that they will keep taking money out of your account in the e-mail that you send - that is hidden at the bottom of the invoice which many people won't open and if they do they may not see. This strategy is obviously designed to extract money from unsuspecting customers for no service. and is deeply unethical. I hope you won't continue to support a company that behaves in this way.
As for me, I accept my money is gone and that there is little that I can do about getting it back. However, I am retired and have lots of time on my hands so I can take the time to warn others of their behaviour.
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Where I come from, you could contact your bank and say you didn't authorize another payment and have them dispute the claim. I would do that if I were you and if it's possible where you are from
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But if they charged USD10 for 20 connections per month and they wouldn't have been able to **bleep** me for about a hundred times that figure as I would have been within the limit
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Yeah I know. But if they did that, the would have a happy customer, who would recommend their software to others as price/functionality is superior to all other alternatives.
Come on teamviewer, give the people what they want
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Yeah. I am considering doing that but it is difficult because the bank account is in Australia and I am living in China (of course they charged me the Australian rate because it is twice as high as in China). It also seems clear that TeamViewer set this up as a deliberate strategy to extract money that they are not morally entitled to and have covered their bases legally in the fine print.
Actually, I think I will need to cancel my credit card and get a new one to stop them taking more money next year. I have already asked them to not renew five times and they still have not provided a clear e-mail saying they will not take money again next year.
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Absolutely right. However, my experience implies the only thing that TeamViewer cares about is extracting money from people and they have no qualms about behaving unethically.
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@Ant1 : one must not forget that after all TV is nothing but a company, not a benefactor, and they answer only to their shareholder who want money in return for their investment. And of course you would ask any company that would you want to behave unethically, 100% of them would reply, via their PR, "No, of course not!" And in reality, as your example showed, it was borderline ethic (to use an euphemism).
What I don't understand about your use case: you said you use TV for a meeting, but normally there are quite a few products out there that are not direct TV competitor which do just that: audio and video meeting, even with screen sharing. Why didn't you use one of that, most of them are free of charge, no nagging whatsoever.
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The reason that I don't use another product was because I was originally using the free version of TeamViewer and then 10 minutes before a critical meeting when I tried to start TeamViewer it cut me off without notice saying I had to upgrade to the paid version to continue.
The meeting was really important and I didn't know of any other software so I just paid so I could attend the meeting. I am regretting that decision now.
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with a credit card you shut be protected against those things. with a credit card you can force it to cancel to take money
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Please fill in the form and wait! Good luck!
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Totally agreed!
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@da9el84 wrote:as price/functionality is superior to all other alternatives.
You obviously have not looked at all the alternatives. The one that most people who were victims of TeamViewer's false commercial use accusations have gone to has all the functions of TV, is still free for personal use, and is actually easier to use.
I have only been using it for a couple of weeks but I'm pleased to say that is has not dropped a connection so far and performance is good even in full screen mode.
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i am curius in how many people have this problen and who gets help and who does not i made a poll for this
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Hello I have noticed a ton of people have a problem with the "commercial use suspection error" and are not receiving any help what so ever (including myself) even after filling out the form where you explain the problem but you do not receive any reaction if they agree or not.
This poll includes the following questions
Yes Commercial Use Suspected! And no help was given
No "Commercial Use Suspected!" error
Yes Commercial Use Suspected! And help was givenMaybe we can get Teamviewers attention this way and I hope they will see they are destroying the personal user base
Don't get me wrong I love teamviewer I use it a lot for personal use but now I am stuck getting kicked out after 1min and have to way 15min so totally unusable0 -
I made a new podt in the generel section here that will explain it0
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If you are talking about **Third Party Product**, then I dont agree. Haven't had great results, unstable, sluggish and fullscreen doesn't work in a virtual machine apparently.
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Still better then geting kicked out after 1min and need ti wait 15 to conect for 1min again1
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well if you ask our big friend (brother?) you may find how to maybe alleviate your issue, I think it might be even shown in a YouTube video
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there is a big problem with those called solution.
By chaning your MAC aderes you also change the teamviewer ID in my case i can not do this becouse it would mean i have to re add all my personal computters friens PC servers ETC
i have some personal servers with a cople of VMs i use to mess around with and there is no way i can change all those mac aderesses
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I just said it had the merit to exist, I haven't used it myself (as I've said it before, for a while I tried the workaround of using version 9, but it started receiving warnings there as well, then it has got obsoleted).
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Hi, it's great to have a supportive knowledgable team.
I use Teamviewer in a church context and as a volunteer, usually to fetch something off one machine to do something on another one e.g. if it's faster and to hand hold my friends in church, some of them quite old. But recently I keep being told that I am operating commercially, which I am definately not, as I get no remuneration for it.I have filled in a very detailed form outlining exactly and for each machine what happens, but haven't had neither positive nor negative acknowledgement. As a volunteer e.g. to carry out some extra tweeks e.g. to OBS I can't spend hours down at the church, whereas with TV I could fit things around and from home.
I've tried phoning, both the English and the German office, but if you use the free version of TV there is no way to talk to anyone and explain, only the form and by all accounts by others on the internet it appears a pointless excercise. :-(
(my email: [email removed by moderator])0 -
No they don't send an email.
They also don't respond to the form either.
People reporting waits of 6 months, 4 Weeks then sending again, etc.
I'll be looking at other products when I get chance and I'd advise you to do the same.
I've been waiting about 4 Weeks at this point.0 -
Out of nowhere yesterday, Teamviewer has decided that I'm only allowed a few minutes of use at a time, which is REALLY inconvenient if I'm trying to do something on any kind of time crunch (i.e. while I'm stopped somewhere on wifi)
What gives??
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Hello,
I had that some weeks ago, too.
Pay attention to what the dialog box says : you are suspected to use Teamviewer in a commercial context, which is not allowed with a free account.
There is a link somewhere to justify yourself, and ask the support to review your case. That took me some weeks, but eventually it was OK.
Was not it that ?
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I was using it on mobile, and it opened Safari at one point to a page like that; I pleaded my case there.
Thank you!0 -
With over 2000 personal users complaining they still are unable to use the Teamviewer software due to being falsely accused of commercial use, and no solution from the company other than to upgrade to a commercial license, perhaps someone could tell me why this thread is marked as SOLVED?
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Idk i would **bleep** ask teamviewer but oh wait they dont care....
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