Commercial use - Connection time out

WindowsProUser

Since upgrading to windows 10 Pro, teamview software accuses me of using the software for commercial use, that is a load of **bleep**.  Why is this happening, never had problems with it when I was running windows 7 pro and never had the problem on 2000 Pro if I remmeber correctly.

JackHK

Change another computer! Just kidding!

In fact it's not related to which Window you use, that relates to the user pattern and time, TV tracks everything! Please fill in the form and wait, good luck!

WindowsProUser

What form to fill in there is nothing there?

I have emailed them and nothing provided feedback and nothing.  I sometimes connect to Dads computer who lives in Tauranga and one of my other mates in Hamilton, but apart from that its all on my home network.

Ant1

Be very careful when dealing with TeamViewer they are highly unethical. I suggest you find another provider. I was a non-commercial user who got blocked suddenly before a very important meeting, effectively forcing me to pay for a license as I had no time to search for a free alternative.

Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

WindowsProUser

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@LandRocket wrote:

All you can do is fill in the online form, and wait for them to get back to you....

https://www.teamviewer.com/en/support/commercial-use-suspected/

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Thank you.

WindowsProUser

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@shimul wrote:

Hi,

I am using free virsion of teamviter and also personal use only, when I am remortly connected than it show a message( please see the image) . I am using only frr and personal use only so why it occurd?

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This is exactly the same problem that I'm having too.

WindowsProUser

I found another user having the same problem so I got the link from there and filled it out.

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@JackHK wrote:

Change another computer! Just kidding!

In fact it's not related to which Window you use, that relates to the user pattern and time, TV tracks everything! Please fill in the form and wait, good luck!

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WindowsProUser

 

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@pv7721 wrote:

@pvdlee : here you go:

https://www.teamviewer.com/en/support/personal-use-verification/

or this one, I'm not sure what's the difference between the two of them:

https://www.teamviewer.com/en/support/commercial-use-suspected/

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Thank you.

Ant1

It's not really for non-commercial users at all. They will tell you it is free for non-commercial users but if you start using it a little bit it will soon do this to you in order to trap you into paying for the product. That is what happened to me when I had an important meeting so I bought a license. Then they had my bank account details, which is when the trouble really began. It is also a waste of time trying to talk to them

LandRocket

The "personal use verification" link is for if, when you installed TeamViewer, you selected the option for "commercial use" or for "both personal/commercial use"

Doing so automatically puts your TeamViewer account into a time-limited demo mode (think it's 30 days) which means after this, all connections will flag up a notice, whereas the commercial use link is for if you've been using TeamViewer for personal usage, and they've flagged your account due to usage patterns or however else they decide this - sometimes it does baffle me.

Unfortunately, there is NO other way of contacting TeamViewer if you are a free user.  I'm in the same position, I've waited 7 days so far, no email to say they even received my form; so all I can do is wait.  I've copied the logs from both machines and zipped them in case TeamViewer support contact me, but it is just a waiting game

WindowsProUser

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@LandRocket wrote:

The "personal use verification" link is for if, when you installed TeamViewer, you selected the option for "commercial use" or for "both personal/commercial use"

Doing so automatically puts your TeamViewer account into a time-limited demo mode (think it's 30 days) which means after this, all connections will flag up a notice, whereas the commercial use link is for if you've been using TeamViewer for personal usage, and they've flagged your account due to usage patterns or however else they decide this - sometimes it does baffle me.

Unfortunately, there is NO other way of contacting TeamViewer if you are a free user.  I'm in the same position, I've waited 7 days so far, no email to say they even received my form; so all I can do is wait.  I've copied the logs from both machines and zipped them in case TeamViewer support contact me, but it is just a waiting game

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Thats slack that they have not gotten back to you yet.

JackHK

I've been waiting for 6 months now.... good luck!

WindowsProUser

Does that include you guys accusing some of us using it for commercial use when we're not? It's slowly seeming that you guys are trying to force people to pay for something that is supposed to be "free" and with your phone support and how rude they are I wont be paying for a license for something that I am accused of.

WindowsProUser

Make teamviewer actually free for personal use, not to trick us into paying us nor accusing us of using it for commercial use.  Makes me feel like teamviewer just wants money that I dont have.

Ant1

TeamViewer is just trying to get you to move to a paid subscription. They don't care whether you are commercial are not - the free usage for non commercial users is just to get you to start using they they will try to manipulate you into buying a license.

I got drawn in to that when they suddenly refused access even though I was not a commercial user. I had an important meeting so was forced to pay as I had no time to look for an alternative. That was a bad mistake. Then they had my bank account details and later took out money without my knowledge for a renewal that I didn't want and for a product that I no longer used. Cost me over a thousand dollars in the end. Do not give these guys your bank account details.

WindowsProUser

Its in the logs!  The logs are the fault for this, when you delete the first log and replace it with the old log it works like it should.  Also teamviewers site on here I think it was says:

"Using TeamViewer to help family and friends without receiving any financial compensation is considered personal use. "

But yet they try and say we are using it for commercial use.  They just want money.  and FYI there so called customer support is rude, very rude.  And there is no free one apart from on here.

Ant1

Yep. That is exactly what happened to me. But it gets even worse if you do pay.

Then their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

Ant1

The free version is not really for non-commercial users. It is intended to get you to join up. I was also a non-commercial user who got blocked suddenly before an important meeting. This basically forced me to pay for a license as I had no time to search for a free alternative.

Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

Mo3Mo3

I have been having the 5 min connection issue lately as well. Surprisingly, 5 min is a lie. It’s barely a min.

Anyways, I have TV running on my home laptop and I use the Mobile app and TV at my work computer as well as my laptop that I travel with. Occasionally, I have to connect to my home computer to access a file or make some edits to files. That’s all I use TV for but I can’t use it anymore. It tells me that I have 5 min and some times, that’s all I need but the 5 min is a big lie. It’s barely a min and it discounts. Then, it tells me that I have to wait 10 min before I can connect again.

I have filled out the form twice with over a week gap, requesting them to review my account but I don’t get any reply.

Juku22

Stimmt, da läuft was gehörig schief oder  es soll nervig werden.

Ich habe eine kommerzielle Lizenz und eine private für meine Familie, weil ich privat und geschäftlich nicht vermischen will.
Trotz telefonischem Kontakt wird private Account stänig gestört ..." kommen SIe in 10 Min. wieder... ... Lesen Sie erst das...

 

GoNz0

I have to say the attitude stinks, I have had the commercial use warning for 3 months, I have filled in the from 3 times and never get an answer.

 

Gecks

Same issue. I have contacted them once....they said they fixed it as i use the computers at home for gaming......same problem again.

I have a usb to ethernet server so i can use a mouse and keyboard in a different part of my house. They must think people only use them for work purposes or something. ?

Gecks

Come on teamviewer....please fix these false positives.

 I cant justify paying you monthly when i literally login a handful of times a week.

KingGold171

This is the 3rd time I've had this popup since i've had a TeamViewer Account.
On previous occurences I filled out the decleration of Private Use Form and provided all needed logs to prove Private/Personal Use.

This time it appears it has been rejected and asked to buy a Commercial Licence for £500($558). After Speaking to a Sales rep "Apparently" using a Mobile Device to connect to a Home PC is classed as commercial due to the ability to being "anywhere" and the ability to connect to "any device".

I only ever use...
●Mobile Phone
●Home PC
●Home Server (2nd PC running the home network share and storage.
Which fully complies with PRIVATE & Personal use.

Yes the pattern may be irregular and switches between 3 devices but it is only ever myself with access, and all devices are linked to same TeamViewer aaccount, and ID's have remained the same over the years (other than update from 9-digits to 10-digits)

It makes little to no sence why a TeamViewer App freely provided would be classed as commercial when if it was a paid for feature would force verification of a paid subscription before being useage?

Would like to be able to discuss the situation with a human, and not a sales rep trying to force a sale with "tactics"

skiplong

@jornin I'm in the same situation as you.

Did you submit the form?, and if yes, have they lifted the ban?, and if yes, have you been able to use the Personal license since?

Thanks

mozo

It's unbelievable but the TeamViewer team contacted me and they solved my problem!

"Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”."

Thanks you support team!!!

LandRocket

Got my email yesterday (24/6/19)

Must have been the day yesterday

WindowsProUser

I think they are doing that with a lot of people, because i am having that problem since updating.  Its frustrating, and yet their thing is if you have been helping family and friends and get NO money for it, then its classed as private.  I have emailed them heaps of times and they still don't do a **bleep** things about it.

JackHK

R u sure that works? did you try?

I rec'd similar email 6 weeks after I filled in the form... but the reality is my account still blocked till 6 months now! 

Good luck!

JackHK

Agreed totally!