Commercial use - Connection time out



  • ShafC
    ShafC Posts: 1

    Same here, im getting commercial use suspected, and it keeps dropping connection opening there website for me to pay.  i have a few machines in the house, Probably use like a couple times in the month. but this is getting annoying. i have been in touch with teamviewer over the last few months, but no help, just keep putting me through to the business side. 

    Is there any free software similiar to this, that dont try to force you to stupid business rates for software that is being used for personel home use.

  • use alpha november yankee brake brake delta echo sierra kilo.  :-) Alpha November
    Yankee Delta Echo Sierra Kilo
  • bazbsg
    bazbsg Posts: 112 ✭✭

    I just did a google search for two of the alternatives mentionedin @toremf 's post that didn't get censored yet. In both cases, Teamviewer came up as the #1 result because they paid for an advertisement. The alternatives that I was actually searching for came up as the second result because they didn't pay for an ad. I guess this helps to explain why Teamviewer is trying squeeze professional license fees from personal users, to pay for the ads.

  • bazbsg
    bazbsg Posts: 112 ✭✭

    Here's an interesting twist. I had been getting a gentle warning every time i connected to my downstairs TV (television) PC. They suspected commercial use. I did a number of tests to determine that it was that PC that was flagged and not any other of my other PCs.

    Today, the gentle warning was upgraded to a full threat. See the attached two screenshots from two separate connection sessions below. Both informed me that my session would time out in five or an unspecified number of minutes. Yet the sessions were not terminated. And I waited at least fifteen minutes. Two years ago when I was hit by this problem, they told me five minutes but actually only gave me thirty seconds. Notice too the second image now says they know I'm using TV commercially instead of it just seeming so (but still threatening to cut off the session).

    I also had been getting requests to upgrade the TV PC TV to the latest version. So I decided to do so now and after I did, I stopped getting messages about commercial use whenever I connected. I tested thta three or four times and no message.

    Interesting. So does the commercial use detection algorithm include a check for old versions? How does that make it commercial?


    Screenshot 2019-07-29 12.35.04.pngScreenshot 2019-07-29 12.46.28.png

  • bazbsg
    bazbsg Posts: 112 ✭✭

    I've posted two messages today. they are not showing up? have they been censored? neither was offensive nor broke any rules.

  • pv7721
    pv7721 Posts: 150 ✭✭

    @toremf : even bots are sleeping during the night! :D Your message still standed intact when I arrived and read it this morning! :D 

  • speedreach
    speedreach Posts: 2 ✭✭


    I have read all threads about session timeout so here is to clarify:

    - the timeout doesn't happen after 5mins, but much, much less. More like 30 seconds
    - I need to wait 10 minutes before I can log in again
    - I do NOT get a message about commercial use! It says (translated from German): "Connection is locked after timeout. Your license limits the maximum session duration. New connections will be blocked. Please try again later or upgrade your license. Connections to this partner are blocked until [t+10min]"
    - I get this on any of my PCs. All PCs are Win10 latest update and latest Teamviewer version (
    - I do use TV on different platforms, but I haven't tried if the Linux version behaves the same or not, hence I've only added the Windows label to this.

    This makes the free Teamviewer version totally useless. They could as well abandon the free version (30 seconds!! Come on!) Please let me know if this is a temporary glitch, or if I have to move on to a different software. Thanks.

  • Long live  "Alpha November Yankee Delta Echo Sierra Kilo "
  • keyreel
    keyreel Posts: 5

    I'm an old user of TV. I'm helping my parents and couple friends remotely from time to time. I'm really sad to see TV management don't care about free users anymore. It is so sad to see this happening. Suspecting me in commercial usage.

    I mean yes I have multiple devices Desktop, laptop, iPhone, iPad and yes, ocasionaly traveling, who doesn't?

    It is not fair to put a sign it is FREE for personal use. Cause it eminds me a jail or concentration camp - step right, step left - shoot! Scary!

    I'm finally arrived to my parents house which was like 6000 miles away. Updated OS, updated TV to TV14. And?

    I'm probably done here. Will look for External IP option for my parents probably and will use built-in options of Remote acess. And also will not recommend this product anymore to anyone. Really dissapointed. "Thank you" new Teamviewer team!

    freepersonaluse, free, freedom, fakestatement

  • paparoup
    paparoup Posts: 2

    Hello everyone,

    It's been more than 1 1/2 months trying to get my ID unblocked. After explaining that i'm using TeamViewer only for connecting to my home PC form a public open space and not used for any commericial use, i received two email letting me know that my ID was unblocked after reviewing my request. But i still keep getting the Commercial message , can someone help? Should i do any action after i got those emails cause i guess it was a whitelisting from TeamViewer and no action is needed form my side

    Thanks in advance

  • jamaln8
    jamaln8 Posts: 1

    Me too experiencing the same issue..anybody knows the fix.please help.........

  • Knotem
    Knotem Posts: 3

    LOL that's funny.

    Out of interest, when googling for teamviewer alternatives, which option from the beebom article is everyone using?

  • Knotem
    Knotem Posts: 3

    I see a beebom article when doing that. which option do you use? My choice is 6 or 10.

  • glnz
    glnz Posts: 44

    Same here, starting today also.  Cannot find a way to submit a ticket either.  TV fixed this last time, maybe two years ago.- they asked for logs, I sent them and they reset me to Free.  But not today.  Hope this isn't the end.

  • Knotem
    Knotem Posts: 3

    They seem to remove any post which refers to competing products. Including those which mention the beebom article about alternatives. I posted twice already and this is the third time.


  • 03buecoupe
    03buecoupe Posts: 14

    Same here starting this morning (07/29) - no way am I a commercial customer. It won't let me open a ticket because I don't have an actual license..... I think we're all now in a state of limbo....

  • 03buecoupe
    03buecoupe Posts: 14

    paparoup,   You have a contact email address for TV?!?!? Care to share it? I'd like to send them a note as well.


  • paparoup
    paparoup Posts: 2

    Hi 03buecoupe, sorry but i don't have an email address for TV


  • bendx
    bendx Posts: 1

    Wow $50/mnth for one connection what a rip off! I used to use it a lot up till today, 5 family members requiring assistance occasinally plus I use it to control my other home computers instead of flipping the monitor and keyboard back and forth. Good program but not interested in filling out forms or paying **Please do not discuss price**. I would've sprung for **Please do not discuss price** just to get rid of the nag and not have to reinstall another remote control everywhere. **Third Party Product** will be fine thanks though for forcing me to waste a bunch of time. Sorry I ever switched to TV and told people how good it is.

    ...Not to mention how concerning it is, from a privacy point of view, to know TV is collecting and processing data to make such a judgement.

  • I would also like to find out how to get that form and connect to my home PC from Home and while I am at work. I also don't use it for anything other than connecting to my home computer. Not used for profit or commercial use in any way.

  • i have encountered the same problem today as well. i have been using it to access my home computer and all of a sudden my connection terminated because commercial use was detected

  • jasonn
    jasonn Posts: 1

    This is effecting me too.

    I'd start by filling out their form here :

    Hopefully they just changed something stupid and fix it quickly, but their FAQ says to fill out that form to get you working again.

  • KQRR4449
    KQRR4449 Posts: 6

    I am getting the false commerical use message again. I had the same problem in 2016. The ticket number at that time was #2765304 and this got fixed quickly.

    I am retired and have been unable to walk unaided since 2006. I have used TeamViewer for several years to access the computers in my home. I also use TeamViewer to access my families’ computers. I have NEVER used it commercially and have NEVER earned any money using TeamViewer. I have reread your non‑commercial requirements and I clearly meet these requirements.

    Let me be very clear. I have NEVER used TeamViewer commercially and have NEVER earned any money using TeamViewer.

    I hope we can fix this situation quickly.

    Thank you for your help.


    Kenneth West

    [email removed by moderator]

  • nairb
    nairb Posts: 3

    I use teamviewer to access computers in different room's.  All on the same network, one is a media PC and has long connection time.

    But i suspect my VPN usage caused it.  I had 2 computers both using VPN's with no issue.  I recently added  3rd computer and VPN was slow connection.  It had many connection's, lots of IP's in last 24-48 hours, trying to troubleshoot unsucesfully during which i got hit with this suspected commercial usage.

    I filled out the form but wondered if anyone can help me here?  I'm hoping you can see from logs they are all on the same home network. 

  • dgarnsey
    dgarnsey Posts: 1

    I also use TV to connect to my PC at home from work. 

    I am receiving commercial use messages and getting cut off today.

  • MaGiiK
    MaGiiK Posts: 2

    As I mentioned prior, I already filled out the form. I also sent a support email to them. This was all about a year or so ago, when this problem happened the first time. Now it's happening again and nothing has changed on my end.

  • Since this is suddenly happening to many people, I suspect it's a bug at Teamviewer's end. 

    The timing of this bug is probably my fault, as I'm about to go on vacation for a couple of weeks, and was relying on Teamviewer to access my home computer while gone. Guess that won't be happening...

  • bighorse
    bighorse Posts: 1

    me too, where do I email to let them know that I am also one of those people in this category?