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Commercial use - Connection time out



  • tos9999
    tos9999 Posts: 9 ✭✭

    STILL NO SOLUTION....   I used IObit to hopefully do a complete uninstall.  Then I reinstalled V. 14.4 and still had the same problem.  When will someone from TeamViewer look into this issue.

  • I´ve just got a message from Teamviewer suggesting I´m a business accoun, but I´m not. What shoul I do?

  • bazbsg
    bazbsg Posts: 103 ✭✭

    @Closed account Careful. They might start censoring the term Google search too.

  • pv7721
    pv7721 Posts: 150 ✭✭

    @bazbsg : we can test the IA :) what more can we lose?!? :D

  • musicreporter
    musicreporter Posts: 11 ✭✭

    google alternative remote apps, there are many!

  • musicreporter
    musicreporter Posts: 11 ✭✭

    you hit the nail right on the head - moderatyors here quick to mask alternatives but there are many!!

  • musicreporter
    musicreporter Posts: 11 ✭✭


  • I only use Teamviewer to help my 89 year old parents and in-laws. For obvious reasons, they have challenges using the computers, including email. A few days ago Teamviewer arbitraily defined me a commercial account and now I have to wait at least seven days, after I completed the form,  for someone to do something. Meanwhile my parents cannot get their issue addressed. I would pay for a personal license if the proce was reasonable.

  • Same thing -- Use it to help my mom and her boyfriend and to conected to my mining rig-- Commercial use detected.

    TeamViewer, plz.

  • deusi
    deusi Posts: 1


    I'm using TeamViewer for personal purposes. however, in about a week ago or so, the message saying that I'm using it for commercial purposes popped up and now it doesn't allow me to use it for more than 5 minutes. Normally, I wouldn't mind buying a product that I use somewhat frequently, however, 50 dollars per month is a bit too much for me. Is there a way to switch back to personal use?

    Thank you!

  • I use a free version of TeamViewer on my personal computers so I can see my pets when I am out of the house.  I have been using for about a year.  I went on vacation to Ireland last week and I got an error saying I was using for commercial use.  Now when i try to login, I get logged out after about a minute and I cant log back in.


    All of my team viewer clients are fully updated to the newest version of 14.  

  • I've several times received the pop-up that I use teamviewer for commercial use. This isn't the case and my license is already unlocked / set to free twice.

    Since the last set to free I am getting a pop-up that my license is only available for 5 minutes connection.

    How can this being restored?


  • hmarcou
    hmarcou Posts: 1

    I'm getting the same error. TV has worked for flawslessly until now, not sure why it thinks I'm commercial. Very frustrating

  • Now I get also the commercial use message again. 

    My account  was set to free last time approx 3 months ago.....

  • 2000SVT
    2000SVT Posts: 2

    I have the same problem, however only when using 1 of my computers.  The other 2 work with no issues.  How did you get your account unlocked?  I"m not able to locate any type of support avenues other than this forum.



  • wolfien
    wolfien Posts: 2



         I just want to write a message here so all users of TV will see what happend to me.


    First of all Im not using it commercially AT ALL.  Only between my fews computers.  Since about 2 weeks I started to received that annoying message that I use is commercially.  Wow.. what kind of pathetic algorithm detect that? 

    I wrote 2 messages at tech support.. still no word..  

    Started to search the web for that issue.. and well well.. web is CROWDED by theses issue.  Tryed a couple of "fix" but nothing did work.  So whats the problem?  Well I seriously think that TV need some money.. and well Abuse from FREE user.  If TV want to sell there software.. they just have to remove the free version or maybe demo of 30 days?  Not faking some useless activity.  


    TV is just a pathetic team with barely no support.  I`ve found few other software that work as good as TV,  and guess what? theses compagny dont nag me and dont TRY to detect what kind of usage im doing.


    What really make me mad is the fact that I wasnt at all contacted before getting block.  Not a single warning.. "hey maybe you use it commercially? could you please explained it to us?"  No they drasticly cutted my account.


    [removed per Community Guidelines]


  • aaronwt
    aaronwt Posts: 5

    I'm done with teamviewer. I found a substitue that doesn't have **bleep**s at the helm that have no clue what commercial use is. I got sick of all this teamviewER **bleep**.. now I just need to Uninstall TV from my six PCs and five tablets.

  • I use your program for private purposes. Your program is constantly writing about commercial use. Please correct this. I want to keep using your program for home purposes


    Best Regards


  • Kvdence
    Kvdence Posts: 1
    Same issue here. Was going to make my own post. Thanks for this.
  • Same issue. I use my Teamviewer to remote into my headless PLEX media server at home. It's purely for personal entertainment, not commercial use at all and I keep getting the same message and I'm kicked out of my system within seconds even though it tells me I have 5 minutes. The server is running Linux and I am typically remoting in from a Win 10 machine, in case that helps. 

  • jbarnett12
    jbarnett12 Posts: 11 ✭✭

    I am using Teaviewer to remote to a Raspberry PI at home. I am also gettng this message connecting to two mac minis at home

    I do not understand why this is happnng now it makes no sense


    I have filled out the ticket but nothing yet

  • Same issue for me. Within the past week, I'm now getting an assumed "commercial use" notice, even though I'm only using TV to connect to my home computer for personal use. It logs out within about 20 seconds, not 5 minutes. Have contacted support through the specific form for this issue, and no response after a week or so. Very frustrated and if this isn't resolved soon, will have to tell folks to stay away. I've written a positive review on Capterra, but will need to change that.

  • wolfien
    wolfien Posts: 2

    yeah I guess so.. they are like faking being busy.. well in fact they MUST be busy.. programming some weird algorithm to detect the usage of TV. lol.. pathetic compagny. i'll NEVER install anything from this compagny and further more, I will recommend ALL the user / industries I know to stop using this.  There`s some LOTS better software.  

  • aaronwt
    aaronwt Posts: 5

    Yes. iused it as a backup to teamviewer. Now I'm using it as a backup to **Third Party Product**

    I got sick of all the erroneous commercial use **bleep**. So long Teamviewer. You will not be missed.

  • Sum1431
    Sum1431 Posts: 2

    The company continues to say that non-commercial use is free.
    But that is a lie.
    If commercial use is detected, give up and uninstall.
    Even if you apply for a resett according to the guidance, they will not respond properly.
    Fortunately, even if it is reset, it is again treated for commercial use.
    There are other software that can be used for free.
    Searching is easy to find.

  • Hello


    I have a non-commercial version of Teamviewer. For some reason, the teamviewer says the connection was blocked because commercial use is suspected. This happens when I try to connect a teamviewer connection to my computer. The machine's user name is: **Please do not post TeamViewer IDs**

    I have not used Teamviewer commercially and I hope this block can be removed from me. I have followed all the rules of what is associated with a non-commercial license teamviewer. I have not broken the rules and I want this block to be removed so that.

    Thank you


    Best regards

    Matias Isosomppi

  • @Closed account wrote:

    @Closed account wrote:


    Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did.

    Well, we are as foolish as Joe... 

    Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!


    However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum.

    ... and yes I am proud of myself!

    Ha, I just finished my sappy letter to TeamViewer, and they moved it from the new thread I had started to the bottom of this thread! I think I just got rejected for prom...

  • Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails