Commercial use - Connection time out

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Comments

  • mikee
    mikee Posts: 23

    I found this amazing tool on youtube of all places. Reset Teamviewer ID  This tool menitioned in the video worked instantly after months of vaiting for support to do somthing.

    Not the best solution as it changes the ID, but it does work. I also found no viruses or malware so it seems like a legit and working tool.

  • rfell
    rfell Posts: 3

    I have used TeamViewer throughout my studies and academic research. 

    Recently, I become inappropriate and unfriendly messages.

    "Action required: TeamViewer is being used commercially by you..." 

    1. The company would be well advised NOT to make a call for action on wrong accusations. 

    2. The company states that my TeamViewer will be timed out after 5 minutes. 

    I find it rude how they treat students and private users. For sure, I would not use them in any business environment based on my current experience. I highly recommend to the company that they treat people with respect, without threats, to gain them as future clients. 

    I know it is reversing the law. I want to proof that I am not guilty of abusing their product. Please let me know what proofs TeamViewer requires that I am only a student and not a company. 

    Great product! Disappointing and poor user management and engagement. 
    That is set-up for failure. So sad! They are destroying their product. 

     

     

     

     

     

     

     

  • D_spelt
    D_spelt Posts: 1

    hi i have being getting this error on teamviewr for a month or so action required teamviewer is being used commercially I have been using the personal version for over tenn years and I never had this isssue  and it has been happening only on one computer 

    any ideas?

  • Francis2
    Francis2 Posts: 4

    I only use TeamViewer personally, not for commercial purposes, but got the above message.  I filled out and submitted the form, but got the same reply again.  What do I do now?

  • robbox579
    robbox579 Posts: 2

    nope  i have sent in several  and  NO RESPONCE  

  • robbox579
    robbox579 Posts: 2

    **Third Party Product** you can connect to just a few pc but  [removed per Community Guidelines]so i have acess to fix my grandchildrens pc   works great  so my company purchaces  **Third Party Product** just because teamviewer is so stingy 

    @cobalt503 wrote:

    I'm looking into alternatives right now because I am tired of this nonsense. I've been a loyal fan of teamviewer and if they had a reasonable price for one time purchase I would totally buy it. Or even a 30$/ year license I could get behind for my personal use. But 50$ a month is stupid rediculous when there are at least 5 options for free. 

     

  • Nothappypart2
    Nothappypart2 Posts: 2

    Hi

    Teamviewer why do I keep getting this?  I have 2 Laptop 2 Pc's my phone and my tv box

    in my list just update to the new software then I got this Connection blocked .

    I am not a not business I am one person  can you unblock this please.

    As you can see in my list

    Team.png

     

  • ludde28
    ludde28 Posts: 2

    hi, this is 2nd time it happens. I use it to connect to my home computer from usualy computer at work. private use only. still get warning and disconnect. Even when on vacation and trying to connect to my home computer - disconnecting after 5min. Last time i mailed it took several month for you to change status back to private user. It is nothing vto do with version of program, it is wrong algorith that decide to change private user to comersial user.
    Not happy at all.


  • RugaL
    RugaL Posts: 1

    I'm having the same problem. How can I solve it? Have I to open a ticket?

    Thanks!

  • RLonczyk
    RLonczyk Posts: 1

    Hi,

    Using TeamViewer for personal use only and it has started to end sessions after about 2 mintues then showing the following dialog?

    "This was a free session sponsored by www.teamviewer.com
    TeamViewer sessions are free of charge for personal use.

    We thank you for playing fair!"

    Any ideas why it keep kicking me out?

  • Cifasw
    Cifasw Posts: 1

    I keep getting booted off the system when I try to use my personal account. It says I'm a business account and then just cuts me off.  

     

  • Brighter45
    Brighter45 Posts: 3

    Just got this message for the very first time while trying to help my elderly father figure out why his network printer wasn't working!

    There is nothing evident about my use that would cause TeamViwer to FALSELY claim "commercial use" -- I'm running only MacOS and so is my father. I'm not running any "server" software, at least so far as I know because TeamViewer doesn't really disclose specifics about what it considers non-personal use. (I suppose all those students who may be trying to learn IT skills with servers are out of luck using TeamViewer, which seems like incredibly stupid marketing . . .)

    I've used TeamViewer exclusively for totally free, uncompensated support of family and elderly friends from my church, so it's disappointing to be falsely accused of violating TeamViwer's Terms. Moreover, the 5-minute limit is really much, much less than 5 minutes -- and has all the appearance of an extortionist effort to make the private, personal user pay to resolve the false accusation. I wonder if this is simply a sign that TeamViewer is going down the same path as **Third Party Product** did 5 years ago?

  • Brighter45
    Brighter45 Posts: 3

    Same for me today for the very first time after 5 years of 100% personal use supporting family and elderly friends: no warning when TeamViewer launched, no email advisory to my account email address, only a 30 second session after the popup appeared. The "5-minute" limit.is completely untrue in my experience.

    This looks like a software bug, but one for which the customer no-service is truly puzzling. Why on earth would I recommend the commercial version of TeamViewer after being falsely accused of violating their terms and conditions without any supporting details?

  • mrtlc717
    mrtlc717 Posts: 1

    Today (11.19.2019) I received an email that my personal account, (use of Teamviewer) has been reset back to free.  Well, now the error message states that I have three more days for the trail.  I only use it to help my neighbor and maybe four or five other people.  Here is the message I received today.  Trial Version, 3 day (s) remaining (Terry L. Coleman)  - Buy Now

    Terry L. Coleman,**Please do not post personal information**

     

    3 Days left. My use is personal use only, not business or commercial.3 Days left. My use is personal use only, not business or commercial.

     

     
  • Francis2
    Francis2 Posts: 4

    I have now sent in the form 3 times and got the same reply "can't determine…etc.".  It is hard to discern what effort TeamViewer makes to assist free customers or to analyze their true usage.  The explanation suggesting itself of a campaign to push people into buying commercial is becoming more difficult to escape.  Another alternative provider is becoming a realistic option.

  • TJMan
    TJMan Posts: 1

    I am not a business but your system is treating me like I am.

  • tonaz
    tonaz Posts: 14

    After being "accepted" as a personal use user, since some days TV re-started to say i am using it as a business user (which i am not as explained in the previous support ticket), and i have to buy license, disconnecting...

    What's wrong?

  • tonaz
    tonaz Posts: 14

    same here. i think i will quit TV

  • tonaz
    tonaz Posts: 14

    so just say it....

  • tonaz
    tonaz Posts: 14

    garbage right?

  • Akerhage
    Akerhage Posts: 2

    I´ve been a private user for many, many years. Really enjoyed this service, and also I have got many friends into using Teamviewer. But now I´m really fed up with this Mafia-hunting for commercial users. This is probibly the most annoying hunt I´ve seen. I have been listed 3 times as a "free user", filling in 7 forms and one hand signed form (no answer). Still the commercial windows pops up, ending the session.

    To other users, just let it go, there are other similar programs just a google-search away. Found a program in 1 minute, working as good as Teamviewer.

    I really hope you loose your users and your reputation after this. Please stop harrasing your users again and again. This is so very frustrating!

    Good buy Teamviewer, its been a blast theese 10 years!

  • Baffo59
    Baffo59 Posts: 1

    Hi, the problem is that after updating to the new version 15.0.8397, it is no longer possible to connect with relatives or friends' PCs, "Commercial Use Detected", I cannot connect even with another PC of mine in the same network.
    I read in the forums that the problem is the same for many other users who have done the update.
    It is very frustrating. Will anyone intervene to solve the problem quickly?
    thanks bye

  • bazbsg
    bazbsg Posts: 112

    oh bleep. (there I censored my own comment)

    TV on the remote PC must have upgraded itself to version 15 overnight. Now I have to upgrade my side before it will let me connect. Does anyone know if this will bring any new nightmares to us?

  • norbi1986
    norbi1986 Posts: 1

    Im really frustrated!

    I have an account and to this account there are 3 pc 's and a android tv box connected. 1 pc and the tv box  is mine, 1 pc is for my parents and 1 pc for my mothers cousin. I use it to help them remotely solve problems on their pc because they are no experts. And to reach my tv box to do updates on it.

    Now teamviewer says every time I am using it commercially, denies connections for 5 or 10 minutes. That is really bothering. Also it keeps asking for password to connect my parents pc, although I am logged in on that pc with my tw account, and it starts automatically. So why does it asks for the password when i see th pc on list???????? It should join without typing in the password. 
    This program is getting worse and worse... 

  • SuddleD
    SuddleD Posts: 1

    Same thing happend to me today. I have 1 personal computer that I use and access remotely. Now I am getting kicked out after 30 secs and have to wait to try and connect again. Looking at all the others that have the same issue and the bad customer suppoort respsonse, is making me look into other alternatives. I am going to try **Third Party Product** and I am open to other suggestions as well. There is no way I am paying $50 a month to access 1 pc a few times a day at most.

  • Brighter45
    Brighter45 Posts: 3

    I've used TeamViewer for 5+ years after a competitor eliminated their free tier. Until recently, TeamViewer was mostly reliable . . . until the software started to falsely -- and without any level of detail for evidence -- accuse me of commercial use. I carefully reviewed the largely ambiguous description of "Commerical Use" (use your favorite search engine to find it) that TeamViewer provides and my use did not match any of the three (3!) examples provided.

    From the sheer number of complaints I've read on this forum, it's obvious to me that TeamViewer has either:

    1. a severe bug in the v14 or v15 software stack or backend analytics, or
    2. TeamViewer has essentially decided to abandon the free use of their software

    Regardless, the sheer volume of recurring issues, the glacial customer service response time, and the fact that the false accusations continue should indicate the obvious:

    • TeamViewer really isn't interested in fixing this issue for non-revenue customers

    The sad part about this obvious conclusion is that it undermines any incentive to actually pay for the product. [Removed per Community Guidelines] what evidence exists that software quality/reliability and customer support would be any better? I would suggest: NONE.

    Here's what I did:

    1. deleted all the family and friends' computers from my account
    2. used my favorite search engine to find a list of competing free personal use products that allow me to remotely help my elderly parents and techphobic friends
    3. tried out a few, finally settling on one that I used to uninstall TeamViewer on every remote PC

    In summary, TeamViewer was good while it lasted, but the company has lost my confidence. I can't think of one reason for recommending it to anyone for business use based on the utterly opaque and disrespectful level of service shown.

    Good riddance, TeamViewer!

  • CbMe
    CbMe Posts: 1

    Well I guess I fell better in that I'm not alone.   Just logged in as my 92 year-old grandmother emailed me about some issue with her computer and I got the "you are using this commercially" message.   **bleep**??   I have only ever used it to connect to 3 parents, 1 grandparent and one nephew, 5 total PC's, that I maybe use one a month to address an issue. 
    So now I have to find a relative that is closer to her and that has basic computer knowledge to go over and help her out.   Guess it is my fault for not having a backup remote assistance application running just in case this went weird. 

  • Francis2
    Francis2 Posts: 4

    Hi Brighter45,

    Well said!

    I agree - look at the volume and consistency of the complaints.

    I am now doing the same thing - I have found and am testing a replacement.  TeamViewer was a good product, but it is eliminating itself from the field.

  • jbarnett12
    jbarnett12 Posts: 29

    I have had exactly the same problem. Coupled with the issue around commercial and private use which is on going for me I have given up and moved to another free prouduct where I am not having these challenges. I am tired of battling some of the issues I have recently seen with Teamviewer and finally had to surrender

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