Commercial use - Connection time outAnnounced

Does anybody know if this rash of Commercial Use blockages is a scam to get us to off the free service onto paid service?

Apparently I now have to reset my account?

The catch is that the I am A Human Button is not available.

Since TeamViewer does not have a customer support system I am hoping that one of the users mights have info to help.

Dear Team,

I need TeamViewer only privat to help my friends, but your system closed the connection after 1 minute.

What can I do, that you give my ID free?

My TeamViewer ID is [The personal info has been removed as per the community guidelines.]

Best regards

Dieter Paas

My Emailadresse: [The personal info has been removed as per the community guidelines.]

I don't know. But the week I have spent waiting for help has given me time to realize that I really need a paid solution to my remote access needs. Not by TV of course: The fees are prohibitively expensive for someone wih non-business needs. I have found several competitors that offer comparable service for an affordable price. Frustrated with Team Viewed? Don't be. Dump them and find an affordable alternative. I've only needed tech support once in the entire ten years that I have used them. The failed miserably.

Any news on when this might be fixed?

How did you contact them, I cant find a like or anything.

*bleep* ridiculous. It's supposed to be free for personal use and it continually disconnects telling me I am commercial account. Contacted TV days ago as requested and nothing!

i'm getting the following error

your license limits the maximum session duration to a partner

i'm using free license

My computer, running Plex for me and my daughter, is all of a sudden being marked as a commercial computer, making Teamviewer utterly useless .... please help me un-mark it.

Hay all

My connection looks to drop ut after 40 seconds, then I can't reconnect. I am using this to help my family out.

I been doing some reading and been told it could be that TV thinks I am using this as a business than personal use. How do i prove this or event contact the support team?

Thanks

Forstnd

Thanks for the URL Ryan_m. I submitted it so we'll see. It keeps disconnecting my connection to my RPI after like 30 seconds saying I maxed out the session time. Weird. NEVER had a problem before today, tho this is the first time connecting to the RPI.

Yes, I found that - thanks. I wonder what "behavior" flagged me. It looks like a lot of people got this recently.

I have used this software for many years and I have never had this issue until recently. I was NOT aware that Teamviewer had been spying on me logging into my childrens devices to monitor their school work. This is very intrusive and I personally feel that the privacy of my children and I have been invaded. I will certainly be contacting an attorney on this matter. "Free" software that spies on you.... Does this ring a bell?

Fiona_G helped me fix this issue on March 28th and I'm having the same issue again. Can you p[lease stop preventing me from remoting into my 99 year old grandmothers PC? During COVID times it's extremely cruel to prevent me from helping her remotely.

Tried that. Was successful for about 15 seconds remoted in then timed out.

Anyone have any other solutions?

My connection times out saying Iam using TeamViewer as a commercial user and I am not.

I am requesting you fix that. Susan

[The link has been removed as per the community guidelines.]

Found this. Maybe it will help someone. Trying it now.

I can't post links anymore - but I found it - the website is (without the brackets [ ]) teamviewer[.]com/en/reset-management/

I don't know. I have uninstalled reinstalled numerous times.

Got it to work once. Then get the unable to connect.

I am also having this problem, and the links on the various help pages that are supposed to take you to a support page to contact TeamViewer and submit a case for them to review your situation are not working.

The links are https://www.teamviewer.com/en/support/personal-use-verification/ and http://teamviewer.com/reset according to https://community.teamviewer.com/English/kb/articles/91345-this-device-has-been-blocked but if you click either one it just redirects to https://www.teamviewer.com/en-us/ which is not at all helpful. And we can't open tickets as free personal users.

I'm getting the same behavior today for the first time in several YEARS of using this. My poor elderly parents are dead in the water without my help!

Me too! All of the sudden everything is changed and I keep getting booted out

Hello,

My connection is being blocked. I'm trying to connect to my personal Raspberry Pi from my personal laptop. It thinks I'm commercial. I'm not. The link to commercial form to explain and get unlocked takes me to a general webpage with no form. Anyone??

I have been using TeamViewer for years. I use the free version, because I like to remote to my desktop back home when on vacation. Now its tell me I am connecting to my home desktop for commercial use. Help

I get messages and some of my sessions are canceled because I'm being considered a commercial user. This is not correct. It happened before in 2019 and I was able to submit a Declaration of Private Use Form with some detailed information. I guess I have to do this again but I can't fine the form. Please help me correct this issue.

[personal information removed]

I have been having the same issues. Submitted the form but no response.

I'm having 100% the same issue - I've used it fine for months and then in the last two weeks, this began happening. I've uninstalled and reinstalled multiple times but I get the same problem every single time.

Is this question monitored in this forum so someone from TeamViewer's support team will check/answer it?

Same here. It's time to ditch Teamviewer and find an alternative.

I have been deemed commercial but am not. I submitted the form and received a prompt reply that I would receive a judgment in 2 working days. 5 working days have elapsed and I have heard nothing. I am away from home for a month and really need to get access to my home computer. I have used it for several years ago doing exactly what I need to do now with no problem. How can I get help? The web site provides no help. Thanks,

Todd Baker (personal information removed)

I downloaded this to my computer and my father in another state. I used this software before. Now 30 seconds into the session it kicks me out and says that I cannot connect again because I exceeded the maximum session duration. Immediate reconnects are blocked. Really, 30 seconds?

I've been struggling with being flagged as commercial for a few weeks now. I submitted tickets when the issue began occurring and never received any response back. It seemed like it was working for a few days (?) and then went right back to commercial.

I assumed it might have been an issue because I connect to one computer with another one that's behind a VPN.

Never received any response or support. I tried to find other avenues to contact support but it's just not there. I've no time for this and as you browse through these forums you'll see that others have suggested TV alternatives.

I've no need to hang onto a program that doesn't work or offer support. Thanks for the run TeamViewer, I'll be uninstalling and no longer recommending you. If I ever need remote access in my business, I'll take that elsewhere too!