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Commercial use - Connection time out



  • janbenes
    janbenes Posts: 4 ✭✭

    Hello, for me the TV disconnects not after 5 minutes, but after 30 seconds! I use it non-commercially, yet it says commercial use detected. Can you do something about it? It is Ubuntu PC at **Please do not post personal information** account. Thank you

  • janbenes
    janbenes Posts: 4 ✭✭

    Looks like TV started to rely on AI to recognize comm use...

  • I am receiving a notice that I'm using Teamviewer commercially when connecting to my wife's computer from my own. I have filled out the form to certify that I am a personal user only but I have not received any response. I have sent in the form twice with two weeks between submissions and nothing. How long until I get a response? Thanks.

  • Hi,

    I've been flagged as commercial use. Not sure why but I filled out the form to ask for this to be cleared. They investigated and cleared the issue. 
    First time after this clear I log back in and am immediately told that suspected commercial and gives me the same blocks as before. Really it didn't seem like anything was done. 

    I then emailed letting them know the story and that I would like this cleared, to which I received an auto-response saying to fill out the form.
    Now whenever I email them I get a case closed email and nothing else. 

    They don't have phone support. I can't email, and the form doesn't work.
    So, anyone know what I'm supposed to do now? 


    [Personal Information removed per Community Guidelines]

  • Hi all,

    I have a problem with my TW. I use TW for personal purposes, but TW behaves as if I did not activate business version. I have a standard (personal) account and it doesn't matter if I'm signed in to the app or not. Reinstall does not help. TW cutoff connection after 20-30s.

    My question - why?

  • Hi

    new to all this tech as will come clear!

    I have the free version installed and was able to conect to the remote


    I was working on the tablet when the conection was lost. When I spoke to the person with the tablet it was stii conected to the internet the conection was not lost.

    I can only imagine that with the free version you only get a set amount of time.

    Is this correct

    Any help appreciated.

  • wdhelpdesk
    wdhelpdesk Posts: 1

    Same problem; we do use it commercially and all of our users are now dead in the water working from home in the snow, accessing workstations at the office failing. Complete failure and unacceptable.

    WD Help Desk
  • I am getting the same issue. I am trying to connect to my home computer to check on the progress of a 3D print I have going.

    Even though it said it thought I was using this in a business environment, it was still supposed to give me five minutes of connection. Instead I was only able to stay connected for about 30 seconds and then it disconnects me. Then it prompts me to buy a business license, but states that "use of TeamViewer with family and friends without any financial compensation is considered as personal use." Really? Then why can I not connect to the computer I have had connected to my account for the last 5 years?

  • I'm pretty sure that the free license isn't meant for commercial use... thus the reason they started doing this in the first place.

  • pgmeer
    pgmeer Posts: 1

    got the dreaded commercial use detected again.  Does anyone know if when filling out the reset form, is the TeamViewer ID it's asking for is the ID for the PC/Mac where the connection is coming from or the ID of the remote connection?

    if it's the remote ID, i'll have quite the list of forms to submit.

    I'm hoping it's just the ID where the connection is coming from.  Then I only have a few IDs to request a reset on (the ones I usually use to remote to family members)


  • I have this problem by some days:image.png

    But I don't use TeamViewer free license for commercial activities.

    Why did it success?



  • bazbsg
    bazbsg Posts: 103 ✭✭

    @tdc4266 Assuming you are not facing the problekm that this threa is about, Commercial Use Detected, there is a timeout after three hours on the free version. Unfortunately it's not three hours of inactivity, but three hours of connection, because it will cut you off while you are doing something or while a file is being transferred. You should be able to reconnect immediately.

  • Is it time now to start looking for an alternative to TeamViewer? I am using this between my mac and my pc, most of the time they are on the same network and router, at times i am out and about and want to access my PC at home. So this is not really a commercial use but a personal use. Since few weeks TM has started asking me tpo up grade to a full paid plan! 39£ / month!

    So what can i do to use this as a free version. If not then i'll be move off TM for good, probabaly not the only one.

  • When I try to use teamviewer now, the session closes out after 2 minutes. That is not nearly enough time to get anything done. What happened? How can I get the regular sessions back? 

    Is it just me or has teamviewer gotten so much worse lately? 

  • I use TeamViewer once in a blue moon. Maybe half a dozen times a year. Usually to help my (three-member) family. 

    Now it assumes I'm using it "commercialy", there's no way to contact support unles... I pay the commercial version. 

    There's no way I'll pay this much to connect a couple times a year. So I guess TeamViewer decided "*** all the users" and I should just move to one of the other dozen free alternatives and stop recommending it?

  • I dont have a subscription - I'm a free user, but I want to delete my account as I've given up with this product and I'm now using a different tool which is much better for infrequent user like me.

    Can anyone point me to the process to remove my account and completely delete my details from teamviewer systems?


  • You use Windows ? Windows 10 ?

    1)UninstallTeamviewer ;

    2)Search the harddisk(s) for "teamviewer" and delete all Windows can find;

    3)Now carefull : start "Regedt32.exe" as Administrator. Export the complete registry. Search the Registry for "teamviewer" and delete the entries or values. ... But as I said : be carefull and do this only if you have any idea about what you are doing and you know how to import the "old" registry . Otherwise leave the Registry alone, please, and do only 1 + 2

  • TLMurray
    TLMurray Posts: 4 ✭✭

    Many posts just say the problem is here,  but for myself I did a bit of digging. I've used TeamViewer to access only one other computer --- maybe one other person, once -- in years. I sent in the paper form Jan 17 but have not heard back. Anyway, I might have some theories about this.

    Since the end of July I have had one Mac stolen, received two defective replacements, and then this one I am on now. I wonder if thse old Macs added devices that are no longer and TeamViewer thinks I have several Macs with the same serial.

    Even this one has an issue and is soon to be replaced, so is there a URL where I can remove even this device? I saw a page to remove devices, but I can't for the life of me remember the URL.

    Another tidbit is that I scanned the log file and saw this:

    [Removed by a Moderator due to Community Guidelines]

    I have no idea where the master is or what it is, so all I can guess that because I've been through four Macs in the last four-something months (and even more earlier, counting my ex-wife tossing one down the stairs, and others), that the service is looking way back at an installation long ago.

  • Hey i have problem just like in this topic.
    Yesterday just only on one device when i try connect to other comp i see i have 5 min per connect but its end after 56sec.

    I use free license.

    I never see this before, how i can fix it ?

  •  This started a few days ago and won't go away. It pops up a message that I am using it for commercial purposes and makes me wait 10 minutes to reconnect. I am not using it for commercial purposes, I am trying to fix a problem on a family members computer. 

  • Help!!!

    I uninstalled Team Viewer several times.  I deleted my company several times. 

    I logged out of my account several times. 

    I cannot get into the free version.

    Please reoslve .



  • hi!

    approximately 2 weeks ago the teamviewer started to warn me that I use the program for commercial use and in a few minutes it will break the connection.I don't know why TW does it,I use the program for personal use: there are some old people in my family to whom I often give help with their computer.

    how can I let TW support to know that I don't use the software commercially and stop warning me?

  • I am not using TeamViewer on the aforementioned device for
    - Connecting to a device at work
    - Providing support to colleagues
    - Providing support to customers
    - Monitoring and administering devices in a commercial environment
    - And other activities that are directly or indirectly paid
    I am aware that the TeamViewer GmbH is entitled to block my device completely in case of
    detected/verified abuse.

    i have a question, if i use teamviewer to help random guy to install a game/ fix bug that doesn't allow to play a game well; specifying that i'm not a developer or a support member of that game (I'm practically one who just plays with it). also not gaining anything
    am i "Providing support to customers"?

  • For a company that wants to sell their services, TeamViewer is proving itself as incompetent and not worthy of doing business.

    They have repeatedly been shutting out my main ID or remote computer for six months.

    I just received another email, after carefully providing their WRITTEN AND SIGNED AND SCANNED document and explaining what was going on, and they replied that the ID has been reset to FREE.


    Any suggestions.  I'm starting to believe that I am dealing with a company that it either illiterate in English, or just simply does not care enough to check behind themselves and actually follow through a set of detailed instructions.

    In the meantime, I am having to splash with top program for hobby access to my computer as T-View will only connect for a few seconds and the commercial use flag appears.


  • ZHwan
    ZHwan Posts: 1

    I use teamviewer very well. But it continues to end with commercial use.
    I use it to play computer games remotely. Is this a commercial use? I hope this solves your problem.
    Thank you

  • I've had the same issue! I've requested a reset and they claimed to have "reset my account to free" but immediately got the commercial use detected once again! I've had to resort to **Third Party Product** just to do anything basic but it's not as good as TeamViewer. I've been using TeamViewer for years without an issue, and often check my computer when I'm at the store, on vacation, or even in the bedroom! I don't even own a business let anyone have any affiliation with a business besides my own day job but I couldn't even use TeamViewer for work even if I wanted to! So frustrating with 200,000,000 users you could figure out how to fix your broken system. 

  • hi,

    im on a holiday in australia and accessing my computer from different airbnbs and now my licence got restricted.

    how can i use it again?

    best regards,


  • I had ready been cleared and they flagged  me again. This is crazy. 

  • I have had this issue and I have filled out everything they have asked and I still get the message. I feel they might be trying to do away with the free service. Also, what do they consider to be a commercial business?  

  • Bonzadog
    Bonzadog Posts: 27 ✭✭

    I now regularly use a VPN (may change location).

    Was this the reason why my non-commercial activity was regarded as commercial and blocked? .