Commercial use - Connection time out



  • Ulrich65
    Ulrich65 Posts: 4

    Vielen Dank für den ausführlichen Bericht. 

    Da weiß ich jetzt abschließend, dass ich als privater Nutzer hier nicht mehr gern gesehen bin. Eine eidesstattliche Versicherung?!?!? Dazu fällt mir nichts mehr ein....

    Alleine schon das ausfüllen der pdf, alles in englisch. Nein Danke. Habe seit gestern [entfernt von Moderator] installiert und es läuft. 

  • Auch mich hat es jetzt nach zig Jahren der rein privaten Nutzung erwischt. Ich leiste kostenlose Hilfe bei meinen Bekannten, das ist jetzt leider nicht mehr möglich. Damit kommt nur ein Umstieg in Frage.


  • Ponycar76
    Ponycar76 Posts: 1

    Mir geht es jetzt - zum wiederholten mal - genau so. TV vermutet bei mir eine kommerzielle Nutzung. Mich würde mal interessieren welcher Algorithmus da schief läuft, dass es zu dieser Fehleinschätzung kommt. Habe jetzt erstmal den Prozess zur erneuten Freischaltung meines "free" Account angestoßen. Alternativen stehen natürlich notfalls griffbereit. In der Firma nutzen wir ebenfalls TV, mit einer entsprechenden Business Lizenz. Sollte aber einer art Masche dahinter stecken, um Privatnutzer zum Erwerb einer Lizenz zu zwingen, wäre zu überlegen auch im Geschäftsbereich auf ein Alternativprodukt zu wechseln. Wenn mit einer kostenlosen Privatnutzung Werbung gemacht wird, sollte dies auch bitteschön möglich sein.

  • treptowers
    treptowers Posts: 18 ✭✭

    Today i received a Mail that my Account is not privat. They don't unlock it ! 

  • michL
    michL Posts: 2 ✭✭

    Das Problem ist auch, dass die Lizensierte Version weniger Features hat als die Free-Version.

    Ich nutze oft 2 oder 3 gleichzeitige Sessions zu Pc's innerhalb meines Haushalts, das ist mit der StandardBusiness  Version gar nicht möglich....(ohne noch mehr zu bezahlen)

  • Qianqian
    Qianqian Posts: 1

    I also come across the same problems. 

  • ergo-hh
    ergo-hh Posts: 14 ✭✭

    Wenn ich es richtig sehe, wird dieses Forum doch auch von TeamViewer betrieben. Insofern sollte man davon ausgehen, dass auch von denen jemand hier mitliest . Eine 'anständige' Firma würde hier dann zumindest mal ein paar Erklärungen abgeben, von TeamViewer kommt aber nichts, nothing, nada, niente, rien du rout

    Gruß ergo-hh

  • scoza05
    scoza05 Posts: 3

    I've been using Teamviewer for years.  Use it to remotely access my desktop and help my family when they need a hand.  Not for business.  Then I get these pop ups.  Nothing's changed at my end.  Why would I be getting these pop ups?  Have I been hacked?



  • owegner55
    owegner55 Posts: 1

    Hello Team,
    why is the Teamviewer after one minute cutting the connection?
    I'm using the software only on a private base.
    Please send me a feedback.

    Kindly Regards
    Otto Wegner

  • scoza05
    scoza05 Posts: 3

    If you've got the same problem as me this is what you need to do to reactivate your ID

  • fabrizio1461997
    fabrizio1461997 Posts: 1

    Good evening,

    I wanted to report that I got the message that I use TeamViewer for commercial purposes, but it is not correct because I used it for many years just to help my relatives. Can you help me on solving? Thank you!

    Fabrizio Di Lernia

  • Billious
    Billious Posts: 2 ✭✭

    I have the same problem!

  • loles
    loles Posts: 1

    Having the same issue. I am not using it for commercial use, just helping my friend. How do you decide which use is commercial and which is not? Where you gather data from?

  • mkono87
    mkono87 Posts: 1

    Im having the same issue, just showed up today and iv been using it for years. Whats going on?

  • scoza05
    scoza05 Posts: 3

    I have the same problem and this is what you need to do to get Teamviewer to reactivate your account -

  • goosee007
    goosee007 Posts: 8 ✭✭

    Someone has to investigate and report their organization to the better business bureau and have it reported a privacy issue. This is going on far too long and data is being collected to justify the excuse that our devices are being used for personal use. We need to find out WHAT DATA IS BEING COLLECTED AS EVIDENCE to show that our devices are being used for personal use vs commerical use? Why is it that we have to constantly submit our IDs to them and make a declaration that your PC / Laptop is not being used as commercial use? How data do they have to prove that you're using for private? You can't even uninstall/reinstall teamviewer even though you've installed it as personal and it says on the app its personal use installed. I've had to ask for a reset 3 to 4 times in one year and still TV constantly reports that its commerically used. This is becoming a privacy issue and shouldn't be tolerated!

  • RiverTam
    RiverTam Posts: 8

    I’m getting the same message too. Hopefully it will be fixed soon.

  • Max011
    Max011 Posts: 3

    @RiverTam wrote:

    I’m getting the same message too. Hopefully it will be fixed soon.

    Not going to be "fixed"... That's how it works. I had tghe same problem year ago, had to go tru messaging witg CS and wait for them to lift the block from my account..

    Pure **bleep**. I have 2-3 comps that I am accessing in total - what "business use" is that???

    Started using **Third Party Product**. Don't like interface too much, but no problems so far...

  • I use this program exclusively for personal purposes, so I would like to remove the restriction.

  • drebin96
    drebin96 Posts: 1
    Hi! I have the same problem! Can anyone tell what to do?
  • cubesmi
    cubesmi Posts: 1

    Has this limitation been escalated to Apple? Any chance this will change in near future? 

    I would pull TeamViewer QuickSupport from the App Store if I was you guys. Your clients struggle with a non-working app! Extremely frustrating.

  • aleksej07
    aleksej07 Posts: 1

    **Non-English information removed**

    Hello, I am at home. My account **Information removed as per Community Guidelines** I also use it on my phone. I can send photos of the apartment and computer. Unblock me. He writes for commercial use, but I use it at home and go to friends who are also at home.

  • _Tim_
    _Tim_ Posts: 5 ✭✭

    Pay special attention to the note at the end

    Note: If you experience that commercial use has been falsely suspected on your device, please request the reset here.

    You may without warning be branded as abusing the free account  (for who know what arbitarary reasoning they use to determine that) and be unable to do anything until that reset is complete (if your lucky you will be able to connect for a few seconds).

    The reset process involves filling out a form, printing it out, signing it scanning it in and submitting it, crossing your fingers and waiting .... what a crock of **bleep**.

    If you can't trust it to work when you need it, your better off finding something else that you can (be it free or an affordable paid service).

    They dont care about free account users and would probably prefer if we all left anyway (otherwise they wouldn't be so hostile).

    Save yourself the hassle.

  • Hi all,

    Long time user of teamviewer.  Sometime ago TeamViewer suddenly warned me I was using the product for commercial use which I am not.  Eventually resolved this.  This morning it suddenly popped up saying I was using it again.  As is most of the world I am working from home and I connect to work machines via **Third Party Product** not TeamViewer.  Trying to log a support ticket but just keep getting sent to the community page.


    Any help would be great on how to log the ticket.




  • Neil7832
    Neil7832 Posts: 1

    I also have this problem as of today. I have used TeamViewer for a mumber of years for myownprivate purposes. I use it to connect from my tab back to my home pc when I am away on holidays. I only use it for the shortest time possible each time. Please allow my private use to continue as before.

  • Hello, I have been using a free license for several years. I have only one home computer and sometimes I connect to it. But today the program has started writing that commercial use has been noticed. Why? If I only use it for home use and with just one computer.

  • sETu
    sETu Posts: 1

    Today im also getting same error. but using teamviewer rarely to connect my local lan.

  • gbe11
    gbe11 Posts: 3

    Thanks for the post and looks good. Can this approach also be used for free personal use?

    I've been using TeamViewer periodically to support friends and family, although far more during COVID-19 to support my elderly parents. The other day, for an unknown reason, commercial use was detected while attempting to support my mother. Have sent off the form to TV, although no response as yet. I can understand free use is low priority and I appreciate TV makes it available in the first place.

    @JeanK, should I simply move onto a simple solution (all that I need) which won't be subject to inconvenient, random flagging, such as **Third Party Product**?

    Thanks for any feedback and guidance.

  • foxifox
    foxifox Posts: 1

    Hi Teamviewer Support Team, I have been using your service for my own personal use only for many years. It was always excellent and at a high level. But, a couple of days ago, I connected from my smartphone to the “Mama” computer, and, unexpectedly, the session was interrupted and I received a message that I was using the service for commercial purposes. I tried to connect again, but the connection was broken again. What happened? I

    have never violated the terms of free use, my computers are registered in my account. You can see it. I ask you to check everything and fix this error.

    Please let me know about the result of the check.