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Commercial use - Connection time out



  • as1959
    as1959 Posts: 1

    Dear TeamViewer support

    I am unable to connect remotely to my partner system using TeamViewer. 

    My Id-**Information removed as per Community Guidelines**

    Partner Id- **Please do not post TeamViewer IDs**

    I have attached the message that is displayed while trying to connect remotely to partner system. Please help me resolve this issue. 

    Thank you


  • I am using for personal, but it is saying commercial use is detected

  • I have started getting Commercial Use Detected on all my machines at home! This is crippling me as I have several devices across the house that I need to connect to remotely... namely: my HTPC in my living room, my laptop, my desktop (which I primarily use).

    Why is it detecting commercial use? Is it because I am working from home due to COVID? What other options do I have? I use the same desktop for both work and personal use...

    Please fix this!

  • MF_1234
    MF_1234 Posts: 0

    how much the Max time for one connection it PC in a non commerial use? i need to know ho long it will take before this message will show (maximum session duration to a partner teamviewer in non commercial use)

  • I just had this problem today too...I only use teamviewer a few times a month at most...for a friends computer and my spare computer that I run [email protected] for covid research on...I tried to connect to it today using my main computer from a friends house (different physical IP address, maybe this is why?) on my PC, and poof! it popped up, and now I can't stay connect for more than a minute.


    Pretty annoying, and (once again) poor programming on teamviewers part.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @MF_1234 ,

    Thank you for your post ?

    The free version of TeamViewer has a three-hour limit on its connections. This means each session will be disconnected after three hours. However you can always establish a new connection again immediately afterwards.

    Please note that licensed versions of TeamViewer do not have any time limit on their connections. If you have a need for unlimited connections, please consider purchasing a license. We will be happy to discuss our licensing options with you and give you a personalized quotation by our sales team.

    Hope this will be helpful.

    Kind regards,

    Former Japanese Community Moderator
  • tonyjp1
    tonyjp1 Posts: 1

    my account is a free account is being treated like it commerical account can i please get a account reset

  • bendksu
    bendksu Posts: 2

    My computer crashed and I had to have a new SSD card installed, so basically, I am working on a "new computer". When I try to connect with my friend via TeamViewer, I receive the following message:


    Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 08:12.


    But each time I try to connect again, the time is moved up. Why can we not connect?

  • xs1
    xs1 Posts: 10

    Guys, i have used teamviewer for more years than i can remember... early 2000s sometime. I have 3 PC's (total). 2 of which i monitor once a day for a brief minute..  1 pc is now only letting me connect for 10 seconds before it boots me off, the other i cannot connect to at all because it says the "trial has expired"?? Im not using either box commerically..  One is my content server and the other i have listed is my mothers PC, I have to help her & my daughter with every now and again.. 

    As much as i appreciate this program being free, its becoming almost unusable. Id be willing to pay monthly for a private account, but the commercial accounts are way to expensive for basic home use. 

    Please help!

    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • thanks for your reply

    just i need to know how much time i can use the team viewer free lience before the following message appear :

    connection blocked after timeout

    your license limits the maximum session duration to a partner. immediate reconnects are blocked

  • xs1
    xs1 Posts: 10

    Pc 1 :  Fine

    PC2:   says commercial use detected, but the license says free usage; disconnects every 10 seconds

    PC3:   says trial version "expired"  for some reason and wont connect to or be conected to by any other pc. 

    Im not sure why the changes, but i cannot use this program at all :(

    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • Facing the same problem here since yesterday

    I'm free user and has set up TeamViewer with 

    Free license (non-commercial use only) - Dhruv Saxena

    WhatsApp Image 2020-08-29 at 10.33.51 AM.jpeg

  • imjhen
    imjhen Posts: 1

    I have never used TeamViewer for a commercial purpose. I mainly use it on my laptop on main level of my home to access my desktop upstairs. Sometimes my brother accesses my computer remotely to help me with a problem. This is the extent of my usage.

  • Maximon1
    Maximon1 Posts: 2
    edited March 2022

    same happens for me it **bleep** and seems like i cant get any help

  • High565
    High565 Posts: 3

    It is TeamViewers' new business model.   You don't make money on free services, just on paid (aka. commercial) subscriptions.  Suggest you try one of the other still free services.

  • xs1
    xs1 Posts: 10

    I cant even connect to my home server at all now.. literally going to have to hook up a keyboard and mouse again to go use it when needed. This a major PITA >.<  I se up this box specifically for remote access... 


    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • I never had an issue logging into my computer till today. I have teamviewer installed on a few different devices. I went out of town for the week and my newish laptop wont connect to my personal computer.

    Everytime I go to log in it says commerical use detected and times me out. it says to try again in a minute to which it fails and resets timer. My phone connects fine but that is such a small screen to get what I need.

    I read other posts of people submiting a ticket but I do not see how to.

  • @Esther 

    You received an incorrect answer. I get the same time limit. In fact, it now states that it will terminate after 5 minutes. Which when dealing wirth a family member and getting them to get you the code and get connected, takes exactly 4 minutes and 59 seconds... This is a REALLY stupid addition to their already difficult to use software.

    I can't think of a more complicated UX/UI, pricing or anything. I am truly baffled why people are using this. 

  • I connect to a machine and then get kicked off after 5 minutes.

    There is a popup stating:

    "TeamViewer Free does not allow conections to customized TeamViewer clients with your own company logo. Please use the basic Quicksupport or the full version.

    This session wil be terminated after 5 minutes."

    I am not sure what that is even supposed to mean. I downloaded the client, I have them download the client and now this....

  • getting disconnected

  • bazbsg
    bazbsg Posts: 103 ✭✭

    @xs1 If your server is running a server OS, like Windows Server 2010 for example, then TV requires a license to connect to it. TV has redefined the word commercial to mean something different than what the dictionary states. Using TV at a school is also defined to be commercial. Check their terms of service to see this.

    If all your computers are at the same location (assumption since you can connect a keyboard and monitor), ie, on the same LAN, then TV is overkill. The main benefit of TV is they have a server somewhere that all TV cients log into and that server can find and connect you to a computer in a remote location. I live in Asia and I use TV to help my mom in the US. If all your computers are on the same LAN then you can use software with the Virtual Network Computing protocol to connect to them without needing a TV server or even an internet connection. Within my house I use such a program even though I do have all my computers registered on TV in case I need to access them remotely.

  • Esther
    Esther Posts: 4,088 Former Community Manager

    HI @bdoubleu 

    For me,this sounds more that there is commercial usage suspected for your connections. Please read: Thank you for playing fair and consider filling out the form. I added the link to the form in the article ?

    Best, Esther

    Former Community Manager

  • Thw0rted
    Thw0rted Posts: 14 ✭✭

    Just as a data point for other users in this thread:

    • I submitted my form on 29 July
    • I noticed that my system was working normally (i.e. not flagged) around 14 August
    • I got an email yesterday evening (31 August) saying that the reset was successful


  • My teamviewer is now working the way it should so i would like to say thank you to every body.

    It is working correctly because i only ever used it to connect to computers in my own house, for personal use and to help my family run their computers i.e. because they are part of my house hold, and live in the same house so thank you again.

  • Novice1994
    Novice1994 Posts: 1 ✭✭

    Hi Esther,

    I just did my second TV session ever with my elderly mother in-law, mainly adding bookmarks to chrome and pinning apps to her task bar - LOL!  (My OP was for a session with my own elderly mother.)  In both cases, my sessions kept timing out after 5 mintues.  Since it timed out frequently again with a different user, I strongly suspect it was not due to connection speeds as originally presumed.  My mother in-law and I both have good connections speeds.  Our 40 minute session required us to reconnect 8 times.  That seems pretty rediculous to me.  

    I am clearly not using this for commercial purposes.  So why is it timing out?

  • Esther
    Esther Posts: 4,088 Former Community Manager

    Hi again,

    yes - sounds not like the software is suspecting commercial usage.

    So this does not seem to be the problem.

    However, there is no such time limit within the software. So maybe it is connected to network issues. 



    Former Community Manager

  • I keep getting kicked off saying susptected commercial application. I am not using it as a commercial application. I am retired and have the free TeamViewer loaded on my computer at home and at my vacation home. I Tried to get into my home computer today and kepted on getting kicked out. This is the first time that has happened.

  • Annotation 2020-09-01 135829.png

    I keep getting this alert when I try to connect to my other devices. I thought that the issue was because of misidentified commerical use, however, I submitted a ticket to TeamViewer explaining my use and received an email back that said my account had be reset to free. Any ideas on what to do to follow up since I am still receiving this error?

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @trd13,

    Thank you for your post and welcome to our community.

    We are sorry for any inconvenience.

    It is possible that the remote device you connected to triggered the new PopUp after you got your un-block initially. We recommend filling out the form for the remote device as well, if it is not used in a commercial environment or for commercial purposes.

    We hope this information helps.

    Kind regards,


  • how did you submit a ticket to teamviewer? ive been trying to find a way to communicate my issue with them and all i got is this community... thanks