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Commercial use - Connection time out



  • bazbsg
    bazbsg Posts: 103 ✭✭

    @sammysooser They'd also avoid a lot of confusion if they used the dictionary definition of commercial:

    1. concerned with or engaged in commerce.
    2. making or intending to make a profit.

    Instead they are considering students at school as commercial. They are considering individuals checking their email at home commercial. Users that have a server OS are considered commercial. I've heard of people getting flagged as commercial just for using the Wifi in a hotel.

  • bazbsg
    bazbsg Posts: 103 ✭✭

    Wow. just now I tried to post a message and got an error. they asked me to fix it and post again. I did. then I got another error.

    • Post flooding detected (user tried to post more than 1 messages within 30 seconds)
  • Usapuka
    Usapuka Posts: 2 ✭✭

    Thank you!

  • ZUO
    ZUO Posts: 1

    So I guess this is the place where I complain about being blocked for "commerical usage". Been using TeamViewer to connect from one personal PC to another, both of which are on the same local network. Got blocked. Submitted a ticket and got a responce that they were unable to verify that I'm using it for personal purposes.

    Is there any way to make them actually fix this? I'm not going to mail that declaration of personal usage over mail and support is unhelpful.

  • Tymu
    Tymu Posts: 1

    I'm having the same problem. I submitted a ticket two weeks ago (at the advice of Teamviewer on Twitter), but I've heard nothing.  I dunno how to reset my account or how to show I'm using this at home)....dunno what to do :(

  • I'm using TeamViewer primarily from my Macbook (MacOS 10.13.6) to connect to an iMac (up-to-date Catalina). Whenever I connect, I first get a very fast notification along the lines of "There seems to be a Licensing issue with the other computer," but then the notification disappears and I connect. I have no problems while connected, but the session then times out after 1 minute, and I'm thanked for playing fair and using the "free trial".

    This seems similar to other questions I've seen, where people are told that "Commercial Use is Suspected," but I have received no such notification. My ID may have been flagged because I am on a university campus, but my usage truly is non-commercial. Have I been flagged for commercial use? Should I submit a ticket through that avenue? Or is there some other reason my sessions only last for one minute? Any help is appreciated.

  • It keeps thinking I'm using it for commercial use. Why not have a person subscription plan for us who only use it for non-profit? Something affordable like $9.99 a month. I only use it to connect to family and friends and also to connect to my 2 other computers in the same house.

  • But without a license you can't fill out any form.  So looks like to me if you are using this free and Teamviewer thinks you are using it commericially you are pretty much stuck.  Very dumb.  Might be time to look for a different solution.  

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @thedietz,

    Thank you for your message and welcome to our community.

    If you are talking about filling out the form to request the unblocking of your TeamViewer ID when it's detected commercial use, an active license is not required. Please read more information in this article: Why do I see 'Commercial use suspected' / 'Commercial use detected'.

    Kind regards,


  • I tried sending you guys an E-mail explaining that I don't use your product for commercial use.

    I run a community with 10 people in it. on financial support from the state = i'm poor.

    I'm not getting paid for anything i'm doing with teamviewer. what i do is connect to my private 2 server computer I have where I run dedicated games on for my community to play on. and I have to make this clear I don't get paid for it. I do it out of my own pocket.

    You guys write that people who does not use it for commercial use can use your program for free. but this is not the first time It request me to get a lience putting up restriction of use of the program to the point where I can't use it anymore.

    I don't have money to go out buying 3 compies of windows pro eddition to use the remove support coming with it.

    So if you decide to unlock my teamviewer account for free use again. can you please not lock it again in a year or so. since this is like 4-5 times you locked it. and each time I had to plead my case.

    If you decide not to unlock it. would you then please explain to me how i'm useing it for commercial use. since I simply then don't know. Since i'm not earning money useing your program. as stated my income comes directly from the state wellfare.

    And trust me it's not like it easy to write in to you saying i'm on wellfare for everyone to see. but I don't know if there are any other support program out there that are this easy to use and have the same features.

    But are you not unlocking my account for free use. are there anyone who know of such a program?.

  • xs1
    xs1 Posts: 10

    I keep revieving the email saying the account has been reset for personal use, but when i go to log in it still tells me:

    "The trial version has expired pleas purchase a license etc etc etc"  

    I've even gone as far as reinstalling the software and still to no avail. 





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  • I'm not working and have not been working for 10 years. I use teamviewer for my own pc, my server computer at my own home and my server mashine at my brothers home. the reason he has one of the server is since I don't have the money for the enagy usage and he offered to have it at him. So I need some sort of remove controll to manage it since he can't do it.

    I'm not going to school either. I'm on wellfare from the state as i wrote.

    I don't get any compensation for what i'm doing everything i paid by me. it not a company or any sort of paid organisation. 0 income is gain by useing teamviewer or anything related to it.

    I only have the money I get from wellfare and nothing more.

    How is that commercial?

  • Hi

    The exact same happen to me !!!

    This is so extremly annoying, I cant reach my computers anymore that are at a remote location unable to accsess without Teamw.


    What is going on ??

    I`m sittin HOME on a HOME computer, that have absolutely NOTHING to do with work!!!


    And it`s impossible to find a support e-mail !

  • Ah **bleep** this **bleep**..

    it says I have to wait until 10:24..

    when clock is 10:25, it says wait to 10:26  and so it continuis forever.

    I`m so **bleep**ed...  without any warning I`m suddenly not able to contact my computer, and it`s urgent.

    TeamViewer have been a trusted platform for many many years.

  • I received a message saying that I had used Team Viewer commercially and can no longer connect with my older brother. I have never used Team Viewer for any purpose except to help a family member or friend. What do I need to do or who do I need to contact to have the ban on using the program resinded?

  • I am getting flaged for public use of my private license. I am not using it incorrectly the server is located at my house and it is used for my education and gaming support.

  • When are you going to fix this so it's in an usable state? If I just open a remote session and browse files for a few seconds in Windows Explorer it'll say that it's detected "commercial usage" lol. This issue is affecting lots of people now. 

    Right now it's an useless piece of software just occupying ram and hd space.

  • Im trying to help my mom with something but it times out and say commerical use? How is connecting to the same computer everytime maybe once a month if that commerical use? How do i fix this.

  • xs1
    xs1 Posts: 10

    So we are just going to ignore all these people being affected right now, huh? ??

    How many times you guys going to email me saying 

    "Dear User,
    Thank you very much for sending your self-declaration of private use to us.
    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
    We acknowledge that you are using TeamViewer for private use only on these devices."

    Than still being blocked, even AFTER reinstallation? 


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  • Gito
    Gito Posts: 1

    I am not very technical, but my account was blocked as they thought I was using TeamViewer for commercial use.  I got my account re-set, but now I cannot connect to my work computer(Windows 10) from my home computer(Windows 7) since I now receive this message. " Only LAN connections are possible. The only thing I know is the definition of LAN so I don't know how to fix this side..  

    On my work computer when I try to access my home computer I receive the message 

     "Either your partner isn’t connected to the internet or your partner’s TeamViewer isn’t running yet. Please tell your partner to check his/her internet connection or to start TeamViewer."  

    Well Team viewer is up on the screen and I am definitely connected to the internet.

    What should I do?


  • I'm sorry but are you useing teamviewer connecting to your Work computer at work and the other way around. is that not commerical use?

    The lan part seems like they have restricted your teamviewer for local lan use only. so you can't connect to devices our of your home.

    Just saying i'm just a normal guy. but had to write since connecting to your workplace is kinda comerical use.

  • Hey Guys & Girls,

    I have been using TeamViewer to access my desktop Linux in my office at the university. I am not using it for a commercial purposes! Still, after this morning, I have received the following notification: "This software seems to be used in commercial environments." "your session will be terminated after 5 minutes".

    What I have to do to prove that I am not using it for commercial purposes?!

    Thanks and best,


  • gustinn2
    gustinn2 Posts: 40 ✭✭

    I have got message about after commercial use was detected that my IDs has been opened after i have twice sent pfd undersigned document about i use it for personal use.

    I have then after message from teamviewer closed both computers (the one i contact from and the one i try to connect to ) and closed both teamviewer but still it comes this text about commercial use and only able to be online in abroad computer for one minute. I have been working to connect to my abroad computer for 3 weeks, its long time.

    I ask for help so i can start use of my account. Any one who can talk to me direct, in like direct chat or anything?

    Please if you could help.

    thanks in advance

    with best regards

  • Hello

    I have been working with Team Weaver personally for a long time, but I am disconnected from my partner. It has been almost a month that I can't reach my remote computer. This is despite that none of them are commercial.

    I appreciate if you could solve this problem for me.




  • Hello

    I have been working with Team Weaver personally for a long time, but I am disconnected from my partner. It has been almost a month that I can't reach my remote computer. This is despite that none of them are commercial.

    I appreciate if you could solve this problem for me.




  • Greetings experts,

    I have very old parents back in China. I always have used Teamviewer (thank you) to help them troubleshoot PC software issues like for Skype. But today, for some reason, it recognized our session as comercial use and stopped it every 5 minutes. Seems it happened when I tried to transper the latest teamviewer software to the remote end since it's going to expire, I need to update the software on their PC. 

    Is there any way I can prove that I am using it for family use? Thank you. I found the original post but it was just too long more than hundreds of pages. I worry my concern can't be properly addressed. 



  • Same for me. I use it to connect to one other PC in my own home and also to my mothers PC wheen she has some problems on it.

    But in the last version TeamViewer has suddenly decided that this is commercial usage. Would be nice to know what triggers this, so I could avoid those situations.

  • I am a student in a drone academy in Sweden. During COVID-19 we have not been able to use the school computers for the purpose to create drone projects. In my case I study photogrammetry to create 3D models. I do not have money for buying a strong computer like the ones we have in  school and I certainly dont have the money to pay 7900 USD for the 3D software. So with a OK from my teacher I installed TeamViewer on the school computer so I could access the computer from my home as it usually takes me 2 hours with train to get to school. In this case we can not be in the school due to COVID-19.

    We have a total of three computers at school. If my other class mate log in I could usually just jump on another computer to work on my school projects.

    However the past few weeks there seems to have happended somthing as I get a pop-up sayin "Commersial Use" There seems to be a licensingproblem.

    Uploaded screenshot for you here:

    I do not use this as a commersial license. I am a student. I do not make any profit. I am only using this for license for acctually learning. Teamviewer has been a savior during COVID-19 so I could graduate.

    Can this be fixed? I did even register with TeamViewer today to see if that helped. Unfortunately not.

    All the best,

  • Can someone help me understand the process to getting my account "unflagged" as corporate?  I dont use this for any other reason than Personal and they are trying to force me to pay for it.

    Secondly.. cant seem to get any direct help, only get directed to some community because Team Viewer doesnt want to deal with their own problems.

    Im extremely Frustrated.  My university essay is on my work computer!

  • Hi, I have the same problem. Free account flagged as commercial but I cannot download the generated PDF. I have tried using an android phone and windows 10 laptop, chrome, and edge...

    Can I manually create this pdf and if so what data does it need to have?