Commercial use - Connection time out

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Comments

  • scottvf
    scottvf Posts: 1

    It keeps thinking I'm using it for commercial use. Why not have a person subscription plan for us who only use it for non-profit? Something affordable like $9.99 a month. I only use it to connect to family and friends and also to connect to my 2 other computers in the same house.

  • thedietz
    thedietz Posts: 1

    But without a license you can't fill out any form.  So looks like to me if you are using this free and Teamviewer thinks you are using it commericially you are pretty much stuck.  Very dumb.  Might be time to look for a different solution.  

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @thedietz,

    Thank you for your message and welcome to our community.

    If you are talking about filling out the form to request the unblocking of your TeamViewer ID when it's detected commercial use, an active license is not required. Please read more information in this article: Why do I see 'Commercial use suspected' / 'Commercial use detected'.

    Kind regards,

    Fiona

    Fiona_G
  • fragomatic
    fragomatic Posts: 4

    I tried sending you guys an E-mail explaining that I don't use your product for commercial use.

    I run a community with 10 people in it. on financial support from the state = i'm poor.

    I'm not getting paid for anything i'm doing with teamviewer. what i do is connect to my private 2 server computer I have where I run dedicated games on for my community to play on. and I have to make this clear I don't get paid for it. I do it out of my own pocket.

    You guys write that people who does not use it for commercial use can use your program for free. but this is not the first time It request me to get a lience putting up restriction of use of the program to the point where I can't use it anymore.

    I don't have money to go out buying 3 compies of windows pro eddition to use the remove support coming with it.

    So if you decide to unlock my teamviewer account for free use again. can you please not lock it again in a year or so. since this is like 4-5 times you locked it. and each time I had to plead my case.

    If you decide not to unlock it. would you then please explain to me how i'm useing it for commercial use. since I simply then don't know. Since i'm not earning money useing your program. as stated my income comes directly from the state wellfare.

    And trust me it's not like it easy to write in to you saying i'm on wellfare for everyone to see. but I don't know if there are any other support program out there that are this easy to use and have the same features.

    But are you not unlocking my account for free use. are there anyone who know of such a program?.

  • xs1
    xs1 Posts: 10

    I keep revieving the email saying the account has been reset for personal use, but when i go to log in it still tells me:

    "The trial version has expired pleas purchase a license etc etc etc"  

    I've even gone as far as reinstalling the software and still to no avail. 

     

    tvreset.jpg

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    srsly.jpg

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  • fragomatic
    fragomatic Posts: 4

    I'm not working and have not been working for 10 years. I use teamviewer for my own pc, my server computer at my own home and my server mashine at my brothers home. the reason he has one of the server is since I don't have the money for the enagy usage and he offered to have it at him. So I need some sort of remove controll to manage it since he can't do it.

    I'm not going to school either. I'm on wellfare from the state as i wrote.

    I don't get any compensation for what i'm doing everything i paid by me. it not a company or any sort of paid organisation. 0 income is gain by useing teamviewer or anything related to it.

    I only have the money I get from wellfare and nothing more.

    How is that commercial?

  • liteglow
    liteglow Posts: 2

    Hi

    The exact same happen to me !!!

    This is so extremly annoying, I cant reach my computers anymore that are at a remote location unable to accsess without Teamw.

     

    What is going on ??

    I`m sittin HOME on a HOME computer, that have absolutely NOTHING to do with work!!!

     

    And it`s impossible to find a support e-mail !

  • liteglow
    liteglow Posts: 2

    Ah **bleep** this **bleep**..

    it says I have to wait until 10:24..

    when clock is 10:25, it says wait to 10:26  and so it continuis forever.

    I`m so **bleep**ed...  without any warning I`m suddenly not able to contact my computer, and it`s urgent.

    TeamViewer have been a trusted platform for many many years.

  • BurtonC
    BurtonC Posts: 1

    I received a message saying that I had used Team Viewer commercially and can no longer connect with my older brother. I have never used Team Viewer for any purpose except to help a family member or friend. What do I need to do or who do I need to contact to have the ban on using the program resinded?

  • Senamar
    Senamar Posts: 1

    I am getting flaged for public use of my private license. I am not using it incorrectly the server is located at my house and it is used for my education and gaming support.

  • lopan
    lopan Posts: 1

    When are you going to fix this so it's in an usable state? If I just open a remote session and browse files for a few seconds in Windows Explorer it'll say that it's detected "commercial usage" lol. This issue is affecting lots of people now. 

    Right now it's an useless piece of software just occupying ram and hd space.

  • Samuel32245
    Samuel32245 Posts: 1

    Im trying to help my mom with something but it times out and say commerical use? How is connecting to the same computer everytime maybe once a month if that commerical use? How do i fix this.

  • xs1
    xs1 Posts: 10

    So we are just going to ignore all these people being affected right now, huh? ??

    How many times you guys going to email me saying 

    "Dear User,
    Thank you very much for sending your self-declaration of private use to us.
    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
    We acknowledge that you are using TeamViewer for private use only on these devices."

    Than still being blocked, even AFTER reinstallation? 

    tvhmm.jpgtvhmm2.jpg

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  • Gito
    Gito Posts: 1

    I am not very technical, but my account was blocked as they thought I was using TeamViewer for commercial use.  I got my account re-set, but now I cannot connect to my work computer(Windows 10) from my home computer(Windows 7) since I now receive this message. " Only LAN connections are possible. The only thing I know is the definition of LAN so I don't know how to fix this side..  

    On my work computer when I try to access my home computer I receive the message 

     "Either your partner isn’t connected to the internet or your partner’s TeamViewer isn’t running yet. Please tell your partner to check his/her internet connection or to start TeamViewer."  

    Well Team viewer is up on the screen and I am definitely connected to the internet.

    What should I do?

     

  • fragomatic
    fragomatic Posts: 4

    I'm sorry but are you useing teamviewer connecting to your Work computer at work and the other way around. is that not commerical use?

    The lan part seems like they have restricted your teamviewer for local lan use only. so you can't connect to devices our of your home.

    Just saying i'm just a normal guy. but had to write since connecting to your workplace is kinda comerical use.

  • luismg
    luismg Posts: 1

    Hey Guys & Girls,

    I have been using TeamViewer to access my desktop Linux in my office at the university. I am not using it for a commercial purposes! Still, after this morning, I have received the following notification: "This software seems to be used in commercial environments." "your session will be terminated after 5 minutes".

    What I have to do to prove that I am not using it for commercial purposes?!

    Thanks and best,

    Luis

    luismg
  • gustinn2
    gustinn2 Posts: 40

    I have got message about after commercial use was detected that my IDs has been opened after i have twice sent pfd undersigned document about i use it for personal use.

    I have then after message from teamviewer closed both computers (the one i contact from and the one i try to connect to ) and closed both teamviewer but still it comes this text about commercial use and only able to be online in abroad computer for one minute. I have been working to connect to my abroad computer for 3 weeks, its long time.

    I ask for help so i can start use of my account. Any one who can talk to me direct, in like direct chat or anything?

    Please if you could help.

    thanks in advance

    with best regards

  • Ash-y2002
    Ash-y2002 Posts: 9

    Hello

    I have been working with Team Weaver personally for a long time, but I am disconnected from my partner. It has been almost a month that I can't reach my remote computer. This is despite that none of them are commercial.

    I appreciate if you could solve this problem for me.

     

    Regards

    Ash-y2002

  • Ash-y2002
    Ash-y2002 Posts: 9

    Hello

    I have been working with Team Weaver personally for a long time, but I am disconnected from my partner. It has been almost a month that I can't reach my remote computer. This is despite that none of them are commercial.

    I appreciate if you could solve this problem for me.

     

    Regards

    Ash-y2002

  • wordsbao
    wordsbao Posts: 2

    Greetings experts,

    I have very old parents back in China. I always have used Teamviewer (thank you) to help them troubleshoot PC software issues like for Skype. But today, for some reason, it recognized our session as comercial use and stopped it every 5 minutes. Seems it happened when I tried to transper the latest teamviewer software to the remote end since it's going to expire, I need to update the software on their PC. 

    Is there any way I can prove that I am using it for family use? Thank you. I found the original post but it was just too long more than hundreds of pages. I worry my concern can't be properly addressed. 

     

    Best,

  • FrankTR
    FrankTR Posts: 1

    Same for me. I use it to connect to one other PC in my own home and also to my mothers PC wheen she has some problems on it.

    But in the last version TeamViewer has suddenly decided that this is commercial usage. Would be nice to know what triggers this, so I could avoid those situations.

  • Zummie
    Zummie Posts: 1

    I am a student in a drone academy in Sweden. During COVID-19 we have not been able to use the school computers for the purpose to create drone projects. In my case I study photogrammetry to create 3D models. I do not have money for buying a strong computer like the ones we have in  school and I certainly dont have the money to pay 7900 USD for the 3D software. So with a OK from my teacher I installed TeamViewer on the school computer so I could access the computer from my home as it usually takes me 2 hours with train to get to school. In this case we can not be in the school due to COVID-19.

    We have a total of three computers at school. If my other class mate log in I could usually just jump on another computer to work on my school projects.

    However the past few weeks there seems to have happended somthing as I get a pop-up sayin "Commersial Use" There seems to be a licensingproblem.

    Uploaded screenshot for you here: https://ibb.co/rQ91Jv7

    I do not use this as a commersial license. I am a student. I do not make any profit. I am only using this for license for acctually learning. Teamviewer has been a savior during COVID-19 so I could graduate.

    Can this be fixed? I did even register with TeamViewer today to see if that helped. Unfortunately not.

    All the best,
    Zummie

  • Treyy
    Treyy Posts: 1

    Can someone help me understand the process to getting my account "unflagged" as corporate?  I dont use this for any other reason than Personal and they are trying to force me to pay for it.

    Secondly.. cant seem to get any direct help, only get directed to some community because Team Viewer doesnt want to deal with their own problems.

    Im extremely Frustrated.  My university essay is on my work computer!

  • mpece
    mpece Posts: 1

    Hi, I have the same problem. Free account flagged as commercial but I cannot download the generated PDF. I have tried using an android phone and windows 10 laptop, chrome, and edge...

    Can I manually create this pdf and if so what data does it need to have?

  • devlinerose
    devlinerose Posts: 1

    Every time i try to connect to my friend PC is giving me always this message.

    Not sure what should i do.

     

    thank you.

  • xs1
    xs1 Posts: 10

    @Treyy 

    https://www.teamviewer.com/en/reset-management/

     

    @Esther 

    Been over 3 weeks now. Have numerous email stating the account has been reset. This is not the case. I've used this god forsaken program for years and years now. Even signed up for the "insider program".   ...& for what? This is absolutely outrageous that there are SO many people being effected by this right now and 0 help or responce from teamviewer. " Go to the forums, good luck!" Great customer service. 

     



    Posted by xs1 
    Digon

     
    Friday



     












    Re: Account will not Reset

     





    So we are just going to ignore all these people being affected right now, huh? ??

    How many times you guys going to email me saying 

    "Dear User,
    Thank you very much for sending your self-declaration of private use to us.
    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
    We acknowledge that you are using TeamViewer for private use only on these devices."

    Than still being blocked, even AFTER reinstallation? 





     

     

     

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  • nwshan
    nwshan Posts: 1

    I tried to use the reset form

    https://www.teamviewer.com/en/reset-management/

    But, it won't accept my TV id. Everything in TV asks for your email, now the form asks for a TV id. Why can't the form just use the email like everything else. Anyway, my TV id (or what I think it is) isn't recognised on the form. It has the right number of characters, but just isn't accepted.

    Does anyone have this issue?

    Also, I'm looking to see if there is a way to submit a support ticket. All it does is go around in circles. On the contact us page, you go to submit a ticket and it goes to this community. When you click on the submit a ticket, it goes back to the contact us page. So, how do you submit a ticket? Can a personal account submit a ticket? If not...then pls have it stated somewhere.

    This is v annoying 

  • Floke
    Floke Posts: 3

    When I connect to my fathers computer, in less one minute, TeamViewer (TV) disconnect and I get following message.

    "There seems to be a licensing issue with your connection partner.  In order to
    To be able to connect to this device, a valid TeamViewer license is required for you and yours
    connection partner."

    I already sent in a formula there I certifies that I only use TV for helping my aged father with his computer. Than it worked a day and now the same again.

    What is wrong and what can I do? Until now I have been really pleased with TV but if I dont somehow get help I have to find another tool.

    It would be great if TV support could check my and my fathers connection to se whay is wrong but I dont know how to contact them or if someone in this community can help me.

    Does anyone kmow if TV support also help out here?

    BR Volker

  • ChrisH10387
    ChrisH10387 Posts: 1

    Teamviewer has started to think one of me devices is being used commercially it seems.

    When I try to connect to my mac I get a message:
    It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner

    Screenshot 2020-09-23 211324.png

  • skybluewindy
    skybluewindy Posts: 1

    blob:https://www.teamviewer.com/0d639488-8c54-4bdf-8316-f16fa963e2ec 

    Hello

    I requested to unlock my personal free license at https://www.teamviewer.com/en/reset-management/

    but I uploaded the wrong PDF file

    Here is the right PDF blob:https://www.teamviewer.com/0d639488-8c54-4bdf-8316-f16fa963e2ec but I sent the other files by mistake.

    Please help me how to change that PDF files exacly

    I’m a undergraduated student in Republic of Korea and enrolled some Network Packet Anaysis courses, which is Basic Kali Linux, and Windows Server 2016 and recently  I often use Teamviewer as a good recorder at some challenging  class lecture.

     

    However, even though I need two computers to use the recording function through team viewer access, I still have only one laptop, so I used the team viewer as a recorder, by running VMware, which I used in class, to record the professor's lectures in a virtual operating system environment.

     

    I installed teamviewer and have been used teamviewer as a recorder on windows XP/7/10/Windows Server 2016 by using VMware but there OS is not  an Commercial version of OS, but Educational Version inclued my free educational subscription-Microsoft Azure for student.

     

    Recently I should run multiple 5 more Windows and Kali Linux at the same time and I was so confused in which OS I can be allow to use teamviewer as a recorder. If there’s some mistakes happen, that should not regarded as commercial use. I used teamvier free version as a class recorder(Zoom lecture or Skype) between my one of the VMware virtual operating system.

    What I really need is screen recorder for some challenging ZOOM lecture and that is only for my final exam. Not Comercial.

     

    but recently I find a message written like this:

     

    "Commercial use detected and only 5 minute left"

    But I've been using this personal version of teamviewer only to record my professor’s skype/zoom lecture and to fix the error on my father's computer remotely.

    I need to install newer device driver remotely for my father but I can't use teamviewer at all.

    Please help me to resolve this problem and tell me how to unlock my personal license.

    I would appreciate your prompt rely.

    Regards,

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