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Commercial use - Connection time out



  • Every time i try to connect to my friend PC is giving me always this message.

    Not sure what should i do.


    thank you.

  • xs1
    xs1 Posts: 10




    Been over 3 weeks now. Have numerous email stating the account has been reset. This is not the case. I've used this god forsaken program for years and years now. Even signed up for the "insider program".   ...& for what? This is absolutely outrageous that there are SO many people being effected by this right now and 0 help or responce from teamviewer. " Go to the forums, good luck!" Great customer service. 


    Posted by xs1 



    Re: Account will not Reset


    So we are just going to ignore all these people being affected right now, huh? ??

    How many times you guys going to email me saying 

    "Dear User,
    Thank you very much for sending your self-declaration of private use to us.
    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
    We acknowledge that you are using TeamViewer for private use only on these devices."

    Than still being blocked, even AFTER reinstallation? 




    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • I tried to use the reset form

    But, it won't accept my TV id. Everything in TV asks for your email, now the form asks for a TV id. Why can't the form just use the email like everything else. Anyway, my TV id (or what I think it is) isn't recognised on the form. It has the right number of characters, but just isn't accepted.

    Does anyone have this issue?

    Also, I'm looking to see if there is a way to submit a support ticket. All it does is go around in circles. On the contact us page, you go to submit a ticket and it goes to this community. When you click on the submit a ticket, it goes back to the contact us page. So, how do you submit a ticket? Can a personal account submit a ticket? If not...then pls have it stated somewhere.

    This is v annoying 

  • Floke
    Floke Posts: 3 ✭✭

    When I connect to my fathers computer, in less one minute, TeamViewer (TV) disconnect and I get following message.

    "There seems to be a licensing issue with your connection partner.  In order to
    To be able to connect to this device, a valid TeamViewer license is required for you and yours
    connection partner."

    I already sent in a formula there I certifies that I only use TV for helping my aged father with his computer. Than it worked a day and now the same again.

    What is wrong and what can I do? Until now I have been really pleased with TV but if I dont somehow get help I have to find another tool.

    It would be great if TV support could check my and my fathers connection to se whay is wrong but I dont know how to contact them or if someone in this community can help me.

    Does anyone kmow if TV support also help out here?

    BR Volker

  • Teamviewer has started to think one of me devices is being used commercially it seems.

    When I try to connect to my mac I get a message:
    It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner

    Screenshot 2020-09-23 211324.png

  • blob: 


    I requested to unlock my personal free license at

    but I uploaded the wrong PDF file

    Here is the right PDF blob: but I sent the other files by mistake.

    Please help me how to change that PDF files exacly

    I’m a undergraduated student in Republic of Korea and enrolled some Network Packet Anaysis courses, which is Basic Kali Linux, and Windows Server 2016 and recently  I often use Teamviewer as a good recorder at some challenging  class lecture.


    However, even though I need two computers to use the recording function through team viewer access, I still have only one laptop, so I used the team viewer as a recorder, by running VMware, which I used in class, to record the professor's lectures in a virtual operating system environment.


    I installed teamviewer and have been used teamviewer as a recorder on windows XP/7/10/Windows Server 2016 by using VMware but there OS is not  an Commercial version of OS, but Educational Version inclued my free educational subscription-Microsoft Azure for student.


    Recently I should run multiple 5 more Windows and Kali Linux at the same time and I was so confused in which OS I can be allow to use teamviewer as a recorder. If there’s some mistakes happen, that should not regarded as commercial use. I used teamvier free version as a class recorder(Zoom lecture or Skype) between my one of the VMware virtual operating system.

    What I really need is screen recorder for some challenging ZOOM lecture and that is only for my final exam. Not Comercial.


    but recently I find a message written like this:


    "Commercial use detected and only 5 minute left"

    But I've been using this personal version of teamviewer only to record my professor’s skype/zoom lecture and to fix the error on my father's computer remotely.

    I need to install newer device driver remotely for my father but I can't use teamviewer at all.

    Please help me to resolve this problem and tell me how to unlock my personal license.

    I would appreciate your prompt rely.


  • jbarnett12
    jbarnett12 Posts: 11 ✭✭

    I am literally at my wit's end.. I have several computers in my house as I am a hobbyist, some Mac and some PC's and I have three Raspebrry PI's. After a long battle and filling out the link and the PDF form I have finally convinced Teamviewer that these are not being commericially. I recently start to use a DELL tabet PC to read on and connect to my devices using Teamviewer. I received the dreaded commercial use message, went to link and requested that it was mot commercial use. I then had to fill out the PDF. This was rejected and I tried again. I finally contacted someone at Teamviewer vua Facebook Messneger and they told me that my id could not be reset and furthermore "that they cannot provide me with any report regarding the decision". This is ludicrous and I am wondering what process should I use next to try and resolve this or finally Ditch Teamviewer and head to another solutio

  • Dear Support
    First, I like to Tank Moderator JeanK, who solved my problem last time I had frequent disconnection from TeamViewer server about a month ago.
    Unfortunately, this problem has occurred again and I am disconnected from TeamViewer now.
    I wonder if it's possible for you to look it over and see how this problem can be solved permanently.
    Best Regards

  • Bebbspoke
    Bebbspoke Posts: 23 ✭✭

    FOR HEAVEN'S SAKE - Teamviewer has done it again - I updated my laptop to v10.5, then updated my desktop to same... then Teamviewer accuse me of "Commmercial use" - this is preposterous & it is nigh on IMPOSSIBLE to contact Teamviwer to resolve such issues!

  • Hi

    I've got my own private server at home. Teamviewer have been installed couple of years and worked fine (free user)

    Now the connection is usually lost after a minute or so, because Teamviewer think that im using it for commercial use.
    How can I use ut normally again?
    Without buying license, its still for personal use

  • Same thing has just happened to me.  I have a few computers on my free account but they are my computers and some family members who I help because they are all IT illiterate. I am not using this for business use! So frustrating.

  • I use Teamviewer at home for personal use, to control my smartphone with broken screen from my PC, also my pc from my okay screen when I'm out.

    Recently, after connecting my computer to the phone for remote control, I got a warning about comercial use, because I was connected to the company's VPN while at home, since I've been working from home ever since the the outbreak started.

    Now I can't keep my remote connetions active, and have to wait to get new ones, even when I only use it for personal use, even with the VPN off.

  • jbarnett12
    jbarnett12 Posts: 11 ✭✭

    You have to wonder whether its time to raise white flag of surrender! I realize we are using this for free - but either Teamviewer suppoorts this appropriately or at least charge non business users a small fee and support it. Their support process for non-registered users is impossible. Yes I was able to reach them through facebook messenger but the only response I got was really we have made our decision - you cannot appeal and essentially tough luck. I realize that there are other products our there - some are free as well but surely to gosh they can get their act together

  • Hi, I have been using TeamViewer with a personal license to remote access my home server (used for file sharing and hosting of game servers), and also for other small computers like Raspberry Pi's. I do not and never have used it commercially, however it suddenly seems to think I do, and is only letting me use the service in 5 minute maximum connections, once very 20 or so minutes.

    Can I please get this issue fixed.

    Thanks, Tim

  • ov3
    ov3 Posts: 2

    Why Im leaving TV. I have 8 computers personally support for auntie and gma. I began getting the commercial use suspect nightmare (thanks TV for ruining the software with that garbage). After days of frustration dealing with being accused of theft of services and the most intrusive productivity halting messages constantly popping up and disconnecting me I just bought a license to put it behind me. Guess what? TV didnt just ruin the software for free users it also did so for paying customers. I can now only have 3 computers on my account....make that 2 after your phone is added. Now I cant even use the paid software as well as the free used to work and Im still getting harrased daily with tv popups. What a train wreck of a company. Fire all management and developers that had anything to do with the comercial use suspected debacle. How about limit free users to 3 computers instead of the annoying commercial use suspect. How about making your software smart enought to know if I have 8 computers linked to my account and I delete 1 and add a new 1 I still have 8 computers not 9! If you get rid of the harrasing paying customers by limiting devices to a measly 3 and stop the pop ups I may resubscribe in th future. For now when my sub runs out in December Im out. PS I cant even post on here without problems what a joke your developers are or whoever tells them to implement these policies. "

    Correct the highlighted errors and try again.

    Post flooding detected (user tried to post more than 1 messages within 30 seconds)"

  • Hi!
    Dear Jeank,
    Thank you for your warm reply, and your recommendation.
    I checked both way, and untick Use UDP.
    The problem still is the same and I am constantly receiving these two popup messages attached, while my use of TeamViewer is only personal.

    Please would you tell me how this problem can be solved permanently.
    Best Regards


  • I am getting this same error now aswell.

    I thought this had been fixed bafter the last update i am back to this stupid commercial use **bleep**.

  • Floke
    Floke Posts: 3 ✭✭

    I have helped my father for years and suddenly I got following message:

    "There seems to be a licensing issue with your connection partner.  In order to
    To be able to connect to this device, a valid TeamViewer license is required for you and yours
    connection partner."

    We both used the private, non commersial for free activation.

    A computer repair shop who is helping my father when I cant has also connected to my father with his TeamViewer. I assume that the computer shop has TeamViewer buisness.

    What has happend and what can be done?

  • Dear JeanK

    Hello again, is there any way that proof I’m not using the software commercially?

    Is there another way to solve this problem, I'm looking forward to solving it.

    Please, do not hesitate to answer my question.



  • bazbsg
    bazbsg Posts: 103 ✭✭

    Simply read all 107 pages of these complaints about this problem. You will probably learn that that Teamviewer has redefined the word "commercial" for their benefit. Are you a student? You are commercial. Maybe because you pay money to learn. Do you use a Microsoft server OS? You are automatically commercial. Maybe because some companies use server operating systems. Do you read your personal emails at hyour home PC from your office during lunchtime? That is commercial. Surely you are earning money at work so even if you check your personal emails from your office you are earning. Did you find a penny on the floor while you used Teamviewer? Then buy a license. Sorry, I'm being facetious and exaggerating. At least I admit what I;m doing.  

  • This article is translated by a translator.

    I'm using a free license.
    One of the two phrases pops up when I try to connect iPad to PC.

    "We are unable to establish a connection cannot be established. Connection blocked.
    The maximum session period for this Team Viewer ID has been reached. Please try again later. This Team Viewer ID will be disconnected until 00:00."


    "This app seems to be used in a commercial environment. The session will end in 5 minutes."

    I inquired about the second problem. And I received an email saying that I reset my team viewer ID. But the same problem keeps happening.

    Is there a solution to this problem?

    thank you!

  • my mother has passed away. I may no longer need this software again. but thank you all the same for developing this software and provide the none-comercial version. so I could help them fix any software issue. Really thanks!

  • I have filled out the webpage and sent it off, Teamviewer replied to me saying please print this form out, fill it out and sign it then send it back.   So I did all that but then no response from Teamviewer?  I am patient and follow the process but they just dont respond when I send the form in?   How can I send them it and get a response?  If they are going to be nasty and cut me off permanantly at least respond and tell me that?  The webpage where they say they will respond to cases in 7 days is a lie and false advertising, they dont have support that responds in 7 days.  I have been waiting months since signing that form to hear anything.

  • I has been bother me for a long time that TV think im not a personal user and stopped me from making a connection. this is very unfair for TV to claim they are providing FREE services for personal/community use, but indeed once you're onboard, they block you for every session. I tried to look for away to appeal or feedback but there's no resources I can reach for this purpose. I here urge TV support to reinstate my personal use account or otherwise they should stop claiming that they provide FREE personal use service, please.

  • Im a 501(c)(3) user.  As of today, 27 SEPT 2020, active inbound remote sessions time out after about 5 minutes - even when they are being actively used.  The machine being connected to (called "Remote") is running Win/XP.  Both the O/S, proprietary software, and Teamviewer have been stable , without this active session timeout, for many months.

    (NB: the TeamViewer Remote Session Toolbar (at the top of the screen no longer shows up so suggested remedies for the timeout that use the TeamViewer Remote Session Toolbar aare not helpul until the TeamViewer Remote Session Toolbar problem is resolved (separate ticket).

    Wes Poteet

    **Information removed as per Community Guidelines**

  • so i use Teamviewer to control my server when i'm out of the house and today suddently teamviewer app claims i am using Teamviewer for commercial use and not private. why is this? 

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @YooYJ,

    Thank you for your message and welcome to our community.

    You need to make sure you submit all relevant ID's as if you only submit one and the other device is detected, even if one is unblocked, connections to another blocked device is not possible. You need to make sure you submit all ID's.

    I hope the information will help.

    Kind regards,


  • How long does it take TeamViewer to evalaute a submitted PDF form trying to prove that I am not using teh software commercially? I am unable to help my family during these difficult times whilst TeamViewer sits on the requested documentation I sent them to prove I am not using commercially. Frustrating.

  • In my experience they don't reply or do anything once you fill out the form and return it.  I have never received a reply from them since I submitted it.

    It's shameless, the advertising that the product is free for private use is also misleading. 

  • This is the first time I've written a post on a forum but feel it needs to be said...

    I've been using computers since windows 3.1 [many years now] and have used TV for helping family & friends sort out their pc issues [free license] for many years. Over last 5 days, that has changed. After getting the 'commercial use suspected' message, I went through the channels of uploading the pdf stating why I was only using for helping others - with no charge!  I managed to speak to a tech who was so very helpful and kind, and reset my account to 'private use'. Thank you Kurt.

    However, the next time I came to use it, yesterday, to continue to fix my sister's pc - who lives 300 miles from me and is disabled - TV again locked me out suspecting commercial use! I again completed and uploaded the required pdf and tried to call the tech team again... I rang to speak to Kurt again, but he wasn't available. The man yesterday [name witheld] was aparthetic and left me hanging on until he finally pulled the plug on me, after telling me to try again today. This morning I rang again and got a female advisor [name witheld] who told me curtly that the phone line was only for PAYING CUSTOMERS and I would have to get help from this community!

    So I've spent several hours since then, reading posts and trying to find help on here.

    The last post I read was from a member who's been waiting TWO MONTHS to get his free license back... with no communication from this company.

    At this time, when we are all struggling with the effects of Covid 19 - the restrictions, the worry, our families, shopping, and all that it entails - can't we have a little more humanity and HELP EACH OTHER?

    I've been shielding since FEBRUARY - even before 'lockdown' and can't [won't] go out to fix friends/family members pcs for them [or socialise!] So this program has been helpful but enough is enough...

    Team Viewer - thank you for the use of this program over the past years, but this is where we part company - no desire to help people ESPECIALLY at this time!

    Shame on them.

    *[sorry for the rant, but I'm just plain fed up with being thwarted whilst trying to help others!]*

    Blessings to all you members, stay safe and continue to be kind to each other x

    ..... THREE LITTLE WORDS..... "**Third Party Product**" :))