Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

There was an error rendering this rich post.

Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

Find more posts tagged with

Commercial usage

Comments

MrBlueSky

I received an email from TV asking me to fill out a reset form. I filled it out, but it wouldn't generate the pdf file.

Seohn

What I find unusual about this is that for me it's only the iPhone App that is having the connection timeout issue. If I connect to my Plex/NAS backup computer via my Windows 10 Gaming PC it never gives a session timeout. It's only the App on my iPhone that does it. Even when I am not using VPN and I'm on my home network

c300000

I am having the same issue now.

I have been using teamviewer in the last one year to help him remotely (sitting in the other room) with this schooling, while I sit at my work desk (at home) It worked fine as long as I was using a windows 10 laptop and he was on and android tablet. Not that I have up gotten him a windows 10 laptop as well, teamviewer is terminating sessions within a minute and not permitting to reconnect.

Reindeerdad

Same problem with my account. I get kicked out after just about a minute on a remote session. I use this product to support my family's computers, and this problem makes it very difficult to assist them. This occurred about a month ago and then just suddenly started to work again. What is the problem???

SungMin

Hi, TeamViewer community and support team,

I used to be able to connect to my desktop PC from my Macbook using the free license just fine, but starting maybe a year ago I stopped being able to do so. At first I was warned that commercial use had been detected (not true, for personal use only), and now it doesn't even say that, it just kicks me out. When I use my Android Teamviewer app to connect to my desktop I do not have this issue.

Any help would be appreciated!

Seohn

I've not had any issues with TeamViewer until just a few days ago. The TeamViewer iPhone App gives a "Session timeout! You TeamViewer session has timed out and will be closed" after only a couple of minutes.

When I try to reconnect it says "Unable to connect A connection could not be established. Connection block. You reached the maximum session duration to this TeamViewer ID. Please try again later." 2 minutes is barely enough time to establish a connection let alone find and start a Windows or PC game update. But what makes this odd is that it only happens when using the iPhone App.

I use TeamViewer to do remote updates to my gaming PC and my personal backup/NAS/Plex computer when I have free time at work. This doesn't happen when I connect to my backup computer from my game computer. It only happens when I use the iPhone App.

Is there some new bug with the app? Or is it because it's something new to personal accounts? I'd gladly subscribe to a personal account subscription if there was one. But $50 a month for a business subscription for someone who doesn't use it for profit or business and is only something they use just to checking on personal PCs seems quite a bit overpriced.

JennM517

Same issue here. I remote in to my visually impaired Mom's computer occasionally to fix issues and tonight I got in twice for about 30 seconds and then kicked out again and not allowed to reconnect. I can't get on long enough to fix her problem. I hope this is a temporary glitch.

lwerman

Been having this issue for 2 days now. Very frustrating.

[removed per Community Guidelines]

Bluemanta

HI All

I'm using the free version.

Today I started to get a popup message indicating I'm the product is used commercially. This is completely incorrect and I was wondering if anyone else got this issue or if there is a fix?

Thanks

Renan0504

I'm having a problem with one of my devices, when I try to connect to any device the session ends in less than 1 minute.

UncleBill1

When I log in to my free account an log into my brother's computer after a minute of less i get logged out. I have tried reinstalling Team Viewer but that didn't help. What can I do to use TV again?

TimPH

Cannot connect - get message that partner connection is blocked -

romie

I just got hit with this and holy is it frustrating. I've spent a long time reading through many of these pages and I cannot determine how one gets and submits the form to get this erroneous error to go away.

How do you contact TeamViewer to gain access again when you get this dumb error?

MajicBoy

The company " TeamViewer" blocked me from Oct. 2020, because they think I'm using it as a commercial user.

I'm helping my bother in law in the US with his shortage of computer knowledge, but " TeamViewer" thought in using as commercialy.

I signed TeamViewer's " Declaration of private use" on Oct 20, 2020, and email it back to them, until now March 28, 2021, still no answer.

I email them maybe 5 times, I do not think anyone cares about my case in this company

Does anyone have any solution to this?

1474892759

This is frustrating. I got the same problem. I have been trying to reinstall and still did not work. Team Viewer support team, can you please help me with this common problem?

djdiego71

Same issue here.

I'm using to help my old parents, and locally in my house to do short connections for restore my computer or similar.

Sometimes transfer a few files to my laptop.

How can restore more than one minute connection????

kpeeling

I'm having the exact same issue. I've used this for a couple of years to help my mom and now it keeps timing out after about 30-60 seconds and then tells me it appears to be used commercially which it isn't. I don't see any solutions. Has TeamViewer responded to anyone?

lfast

Hi Teamviewer,

Thanks ever so much for continuing to offer a Free account for non commercial use. I'm a Raspberry Pi hobbyist and love the clean access I get through Teamviewer. I recommend Teamviewer to everyone.

BUT this month I accidentally left some connections open for a long time. I did not know there was a connection time limit on the Free account. Is this new? Now I'm locked out of my Pi's as Teamviewer has been my only connection method.

SUGGESTIONS to make life a bit easier for Free users

Warnings that your running out of connection time. Or a countdown timer on the console?
Allow a short connection time such as 3 minutes or 5 minutes. Enough to fix a Wifi connection or enable SSH login.
Tell us there's a time limit? Perhaps on the "Free for Personal Use" page? I still don't know what the time limit is. I read 17 hours a month somewhere.

Thanks,

A long time user that's normally very happy with your product.

Bugsy71

I have the same issue. I connected to my kids machines today to help them with their taxes and after just a few seconds they both disconnect (timeout) and I can not re-connect. It shows I will be able to re-connect at a certain time, but when that time comes, it moves the time forward a minute or two.. Took 5 minutes to be able to re-connect and the same thing happens - times out after a few seconds, etc......

Anon5647

https://community.teamviewer.com/English/discussion/113106/always-get-a-timeout

Having same issue here. Very Frustrating! Had to use a competing product just to Remote In. A serious Bug! Please Fix!

Brandoaz

https://community.teamviewer.com/English/discussion/comment/116660#Comment_116660

thank you , i installed the app and it does seem to be working, fingers crossed it remains.

gmxx

I went through the ID reset process, they answered and acknowledged

"Dear User,

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

..."

And still times out either right away either after 1 minute and cannot connect back. And same here trying to fix my elderly father's computer, the only way he can communicate with the world.

IPA-4Teamviewer

The whole system seems very slow but I had the same after just a few moments

Danny723

I have the same issue. I use desktop PC, Plex server and mobile phone. I'm able to connect for approx a minute. After that it says connection is not possible and it will be blocked till timeout ends. It is showing time 1 minute in the future, but once this time is reached and I try again. It will just drop immediately, not even that minute works anymore. I tried the next days, the same thing happened. I don't get any message about violating terms & conditions, no working in saying I should buy some kind of premium. Just blocks it without proper explanation. If this is bug, than OK, but fix it please. If not, than it is quite **bleep** move from TeamViewer.

gmxx

Same here, went through the suggested ID reset and got:

"Dear User,

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

..."

And still have the very same issue. Not even the one minute timeout but just a few seconds and can't connect again.

SebasH

Having the same problem and can't directly reconnect for 1 min according to message but does not work at all.

so i just can connect for ~30 seconds and have to wait more than 15 mins for next try -.-

when i try it from my smartphone it says that it could be commercial use but i'm not allowed to upload the pdf for clarification...

very disappointing because i already had this issue solved a few years ago when i used 10+ pcs (it was an experiment) and now i'm just connecting to my own devices and the one of my aunt and grandma...

do you guys get a similar message when trying to connect from smartphone?

Want to figure out if it's the same bug or something i really have to discuss with TeamViewer

ChiTown_Dizzy

Something must have happened in the March 23rd "security update", the forums here are packed with people having the same issue and no one from TV is responding. I guess this is their way of scrapping the private use version and pushing people to the full service. But who would waste the money on a product that seems to completely tank every few months?

baklotz

I have this issue as well trying to connect to my father in Texas from Michigan to help him with things. Seems to work ok if I connect to my office pc from my laptop but not across the internet. Session with my father ends quickly and then when try to reconnect get the following: Connection blocked after timeout. Seems like have to wait about 10 minutes to get a remote session again and then within 30 seconds the session ends.

lynnk1246

The same thing is happening to me. I am trying to help my grandmother in another state. Then I can't even log back on for another 15 min.

Mikrobenjäger

Hi! The same problem. After seconds timed out. The problem is that my father resides in a old people home and the visits are prohibited. (COVID). Any help ? Thx. Jordi