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Commercial use - Connection time out



  • Zierde
    Zierde Posts: 0

    I just opened up a personal use account and when I reach out to my connection, it won't stay on longer than about 10 seconds.

  • jbadboy332000
    jbadboy332000 Posts: 1 Newbie

    My free account is being treat aa business account but I don't use it for a business

  • PeteS
    PeteS Posts: 0 Newbie

    Why did I get get off after a few second and locked out on subsequent retry attempts

  • upgradde
    upgradde Posts: 1
    edited January 2021

    I have used team viewer for years to help my friends with issues, and yesterday I tried to remote into my friend's computer and it the application said that it had detected commercial use. I've never charged for my help, and I've never used teamviewer for work (we have our own remote software). When I connect, it automatically disconnects and says I can't reconnect for ~18 minutes.

    I was hoping someone could go into my account and clear this issue up.

    His ISP is Cox Communications (persona, non-business) and my ISP is AT&T (personal, non-business).

    I can provide IP's if necessary, but I was hoping this would be easy to clear up.

    We had to use **Third Party Product** last time, hoping to switch back.

  • jbadboy332000
    jbadboy332000 Posts: 1 Newbie

    I have a free account and it saying I'm using it for a business. How do I submit I'm using it for personal use

  • megger
    megger Posts: 0

    I've been using TeamViewer for maybe a year or so to help my 88 year old father on his computer now and then.

    But this past couple of weeks, I connect to his computer, then within seconds it time's out, says that's all I get, and thank you.

    Then, I can't reconnect for a while.

    What changed? What can I do?


  • HouseMonke
    HouseMonke Posts: 0

    I have only used my account to access my own computer from my phone as well as my kids, parents, and grandparents' computers to assist them with updates and problems they run into from time to time. Recently my account has been flagged as a commercial account for some reason, I have had to do a lot of TeamViewer sessions particularly with my grandparent's computers trying to fix the last couple of windows update issues, so my time has increased there however it was still for personal use. How do I get my account changed back to personal use only to avoid the 5min timeout issue.



  • Hello,

    i downloaded the free teamviewer on my work and home computer and now my home computer get rejected from sharing screens. I did this so i could help my children with their school work as i work full time and they have been doing digital learning. I do not use it often but when they are out of school, i need it.

    Since my computer got rejected, i had the commercial teamviewer added and they still cannot log on to my desktop. My kids are back at school this week but there is no telling if they will call school off again so i would like a solution

  • b_broody1
    b_broody1 Posts: 2

    Every time I sign in by the time I enter the password I get bumped off with message that says timed out. I have recently had to have reset because they said I was using commercially I only use team viewer for years with 1 friend to help her with her computer problem. I have requested a reply several time and have not received one. Can someone please help me with this issue.

  • I get timed out of teamviewer, while in a session, within a few seconds

  • Hello,

    We have been using TeamViewer for over 6 years, and we have had the same computer in our account login profile for this duration. Recently- we started having an issue with only one of the Computers ( location). When we try to remotely login into that computer or use that computer to log in to the others, it kicks us out due to commercial use detection. As mentioned, we have been using TEAMVIEWER for years without any issues- and for personal use.

    After some guidance, we have done the reset account steps where you sign a PDF and scan it back, and we keep getting the confirmation email saying that our account has been reactivated, but it still does not work.

    Please advise.

  • I am using a Free version for Personal use and it disconnects me immediately within 1-3 minutes of successfully connecting. I have reinstalled the software multiple times and no luck. Please assist and advise. Thanks

  • Jcarlosjr49
    Jcarlosjr49 Posts: 0

    I am trying to start online streaming services like Netflix and Amazon Prime on 93 year old's windows PC. Once I start the video, I EXIT Teamviewer from my PC and the LIKE window pops up in the center of the on his screen, blocking the video.

    Is there any setting to avoid this? Maybe a timeout after x seconds?

    Will a pay version solve the problem?

    Thanks in advance

  • Витал
    Витал Posts: 0
  • tanzin
    tanzin Posts: 0 Newbie


    I am a graduate student at the University of Miami Industrial Engineering Department. I have been using teamviewer since last year when lockdown started to use my lab computer from home for my thesis. But now when I'm trying to connect, I'm getting the error "Unable to connect" saying license limits maximum session duration. Sometimes it connects for 1 minute or so and then disconnects automatically.

    How can I solve this issue?

  • brb602
    brb602 Posts: 1

    I am having the same problem. Been using TeamViewer for years and suddenly it is flagging my account.

  • eddieP
    eddieP Posts: 2 ✭✭

    I am using the free account, but before I can do anything, Teamviewer "times" me out.

  • eddieP
    eddieP Posts: 2 ✭✭

    I have been using Teamviewer for years, just helping a few family members, but now it is frustrating to use. I am retired and I can't afford the commercial plan.

  • Red1978
    Red1978 Posts: 1

    I am having the same problems. I too use the software to support my 64 yr old mother and 84 yr old grandmother.. both live hours away from me. I use it to set up things for them to stream. This is very upsetting as I have used the software for years and have told many others what a great solution it is. I have had many buy the commercial software... I donno what to do now. My frustration is at at an all time high and as a computer professional I am highly disappointed.

  • Yusuif
    Yusuif Posts: 5 ✭✭

    Teamviewr want to force you to purchase the product, If you need help from your family, you can search for alternative programs

    Simply type in google search engine ( Teamviewr Vs ... ) google will suggest the altornative app . good luck

  • Yusuif
    Yusuif Posts: 5 ✭✭
    edited January 2021

    Teamviewr want to force you to purchase the product, If you connect to lab computer , you can search for alternative programs

    Simply type in google search engine ( Teamviewr Vs ... ) google will suggest the altornative app . good luck

  • ChrisS_319
    ChrisS_319 Posts: 0 Newbie

    I am connecting to a computer that I have connected to for years. Now within seconds after connection it disconnects and says the time of usage is up and I can sign back in after a few minutes. But it continues to happen after a few seconds of connecting.

  • goofeephoto
    goofeephoto Posts: 0
    edited January 2021

    i have the free version to assess clients but once i connect,it boots me off

  • depperly
    depperly Posts: 1 Newbie

    This happens to me also but only for one computer. The other computer is fine.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Витал,

    Thank you for your post 🙌

    In order to understand your issue, could you please translate the error message into English?

    It would be great if you could share more details about the issue as well.

    I look forward to hearing from you.

    Kind regards,


    Former Japanese Community Moderator
  • I sign in and before i can do anything, i get timed out

  • gtspejl
    gtspejl Posts: 0 Newbie

    I only use Team Viewer for personal use. I have used it for over a year But now says I am a business user and I keep getting timed out

  • moot4hn
    moot4hn Posts: 6 ✭✭
    edited February 2021

    I posted the same problem 1/30/2021... When I checked today it was removed by ???

    I put in a ticket request regarding 'Was commercial use detected on your TeamViewer ID?' and am waiting for a response.

    Below is what I submitted to, and basically what I posted in my 'lost post'...

    I'm using TeamViewer for personal use only and you have received the messages 'Commercial use suspected' or 'Commercial use detected'. Since a resent update I've been getting the messages on my HP Pavilion 23 AIO computer. I have been using this computer for a number of years. I purchased this computer from Staples (they were closing a store), it was a display model with Windows 8 (first version) and was reset to factory defaults. Since then I have upgraded from Windows 8 to my current version of Windows 10.

    I am over 72 years old, retired, and have never worked for or been associated with the Hewlett-Packard Company. I have posted on the --- for some reason, my post just disappeared!

    You can lead a horse to water, but you can't make 'em think...

  • My sessions time out after 5 seconds. I fill in the form at '' and after I supply name, address etc. I press the Generate PDF" button, but nothing happens. How may I use the product

  • bradoneill
    bradoneill Posts: 1

    Having the same problem getting kicked out after 1 minute on one of my computers. NOT a suspected commercial use issue. It's also apparently not just a Windows 10 Pro issue. I have Windows 10 Pro on my desktop computer and can access my other TV computers without a time limit.