Commercial use - Connection time out
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I am having the same experience.
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In the last few months, I cannot access my wife's computer in the next room. What has changed?
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I keep getting that message
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I have the free version and only use it 3-4 times a year. Today it would not let me connect and giving a message my license is expired
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I have been using teamviewer for a long time, and it works great. However lately my connections are cut off in about 1-2 minutes and then I get a message saying i cannot reconnect.
Why does the program cut me off, what can I do to fix it?
I get an error message that says your teamviewer session has timed out and will be closed"
I was only connected 1 minute.
The next screen says " This was a free session sponsored by www.teamviewer.com . Teamviewer sessions are free of charge for personal use. Thank you for playing fair!"
Well i am using this completely for personal use so I don't understand what's going on.
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TekMrk summarized the situation pretty well.
I want to add 2 more details. Even when you close the teamviewer session yourself before getting kicked, you get a temporary ban for no reason.
I recently changed time zones and encountered the problem afterwards. Maybe teamviewer saves this info wrong and now got hickups?
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I have asked several times and have not received an answer I use Team Viewer for personal use only with 1 friend. When I sign on within 2 minutes I am shut down. Months ago I got the commercial use message and took the necessary steps and that was corrected, but since then I can not use team view at all.
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Wow Bluejanis! I think that you may be on to something. I believe that my issue had started around the time when daylight savings time changed. Maybe something to look into.
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I have not used TeamViewer for several years, but due to the pandemic and the inability to physically reach pc's, I would like to ask a few questions:
Is my TeamViewer account still valid?
Is there a limit on the number of computers for non-commercial use?
(Assumes use on about 10 computers - home computers at home and computers of my parents and wife's parents).
What to do if I receive a message that I use the TeamViewer for commercial purposes, but in fact use it only for non-commercial purposes - i.e. without making a profit (helping parents and relatives)?
(I had bad experience before)
Thank you in advance for your prompt reply.
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Hello JeanK
Sorry for the long delay - I thought I would (somehow) receive an email that my question had a response.
Anyway, "My" TeamViewer connects with the other computer and all is well - for about a minute or so, then it times out
Screen shot also shows second monitor - sorry about that. I have had no problem in the past, this is a recent phenomenon.
I do help several older (mostly older than I, and I am 74) friends, but it is a volunteer situation, not a paid service.
Does TeamViewer "think" I am using this for commercial use? If so, how do I reset my version to "free, non-commercial" use?
I will try to remember how I got here, or my email is **Information removed as per Community Guidelines**.
Thanks
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When using Teamviewer on iOS to connect to my home computer, the connection times out after about a minute. When I try to re-connect, I get an error saying that I have to wait. When I do wait the specified time, I get the same error message saying I have to wait more time. If I tap the "More info" option, I get another message saying "Thank you for your purchase." I'm confused on that, since I've entered no payment information.
I've uninstalled and reinstalled and no change.
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Same problem here - Using latest version of Windows 10.
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I am disconnected from the remote system after about 50 seconds using TeamViewer Free Licence - no notice that I am being suspected of commercial use (which I am not doing). Both system have 15.13.6 version - uninstalled and reinstalled
Support not allowing us an easy method to provide a notification of this problem is poor - enough people seem to have the problem to warrant them looking into the situation.
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I have been having the same time-out problem and I think I just found the answer. I have four(4) PCs (3 Laptops and 1 desktop) my main PC is a laptop that has Windows 10 PRO, my other PCs are Windows 10 home. I just realized, after many uninstalls and re-installs that the Windows 10 home PCs will connect with each other without the timeout problem, it is only when I try to use my Windows 10 Pro PC that I get the timeout problem. I have uninstalled and re-installed on the Pro PC a couple of times but the same result, I even uninstalled TV and then went thru the Registry and deleted every instance for Teamviewer and rebooted and re-installed TV and that did not work.
Is there something about Win 10 PRO that is causing this problem???
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keep getting messages I am using for commercial purpose and am not why?
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Interesting, after going through the TV "reset" process they told me of my 10 TV PCs (6 of which are mine other 4 are friends and family) that 2 of them had the issue and that all I needed to have reset was those 2, (not all 10 as I had done only a month ago in December 2020) of those two one was Windows 10 Professional. Interesting. I'm aware that Windows server cannot be considered a Personal Use TV installation. I think in some circumstances Windows Professional editions sometimes can be confused for Windows Server edition. Could this be what's happening in this case?
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I’ve been getting multiple commercial use violation notices from TeamViewer. I am have been helping my cousin who is developmentally disabled out of state and my mother who is 80+ years old. I do not use it very often. Normally they respond and reset my use. The 8th of November beginning of December as my disabled cousin went on to hospice, I got another commercial violation and want me to help my mother. We are now the middle end of January and I have not heard anything back from team viewer. Does anyone have any recommendations of other programs that do not cost $600 a year to be able to help one person is 80+ years old. I keep getting emails about the Service that I can not use. If they will not reconnect , is it possible to stop getting these emails. The bottom says you can’t unsubscribe.
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I think they don't care about free license users.
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WHY won't TeamViewer provide an answer to this????
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What is the recourse for private non profit users getting flagged as commercial users?
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I have a family farm. Soon after I signed up with Teamviewer I called them to see if I needed to buy a commercial license. They told me I didn't. Now I always receive a message saying that commercial use is detected and then it just kicks me out. It is of no use to me now. How can this be changed?
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The same thing is happening to me. I am a student. Please fix.
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My wife and I are volunteer archivists at a small, all volunteer museum, which is closed due to COVID. We have been using Teamviewer to work on cataloging our collection from home. Last year we got flagged as commercial users. I wrote a protest and my wife got reinstated, but my account never did. I can log in and connect for about two minutes before I get kicked out.
I have tried emailing the company repeatedly over the past few months, but have never gotten a response. What can I do to get access again?
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A few months ago, trying to assist my brother, I tried connecting to his PC but got the msg that your system thinks I made too many remote connections and blocked my connection. I'm not sure how that is possible, as I'm not on Team Viewer for months at a time, but when I have a friend or relative with a problem, I may connect 2 or 3 times to resolve their issue.
Today I got an email from Team Viewer indicating that their legal stuff has been updated. In the process of signing in, I got an alert that the system doesn't recognize this device. Strange, as this device is my main computer and I use it 99% of the time. So they sent a confirmation link to "trust" this device. And is how I'm able to ask this question. The only possible reason I may be blocked is that occasionally I use my VPN, and they got an IP that maybe has been used by someone with Team Viewer. Otherwise, I use this very little, and only connect to about 10 friends and relatives sparsely.
Any thoughts would be appreciated! And if possible, remove the block.
Thanks, dondd
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Is there any resolution for not being able to get connected? This started before Christmas and I keep getting a time out then unable to reconnect for a time period.
I only use it with my parents and it worked for years until recently.
I have tried to contact Team viewer for help but never received a response.
thanks.
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I have the same issue, started about the same time, have had the same results. I use it to help my brother with his "techno-phobia" Have been a user for years without issue.... but now they seem to think I am a commercial user. That is NOT the case. It is a shame... This really helped me keep my elderly brother in the 21st century.
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Why do I keep getting kicked off when I sign on less than a minute seconds it shuts me down
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For the last few months I can only remote to my computers for about 30seconds before it kicks me out!
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For the last few months I can only remote to my computers for about 30seconds before it kicks me out!
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I applied for and received a reset just a few weeks ago and already it is locked again. I have 3 personal PCs I occasionally connect to. All 3 are personal: 2 family members and one friend. My only purpose is to help them (all older people) with their computer problems. It is VERY frustrating to be locked out right when I am trying to help them. Can you please fix your algorithm or whatever it is that incorrectly tags me as commercial?
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