link icon
Ask The Community

Commercial use - Connection time out



  • I was using it to connect to my HTPC computer, it sits all the time connected to my main television without any peripherals other then a remote, so when i need to make big changes i just use TV to go into it, when i did that i got the commercial use suspected.  Now i can connect but i can't do anything, i see the desktop but i can't click on anything then a few seconds later it drops the connection.  

    There isn't any way to send them a ticket to get it reset anymore, and the only email i could find is their sales email.  I sent them an email asking about whats going on because a couple months ago i submitted a ticket about another problem, so that page changed recently to licensees only.

    Looks like TV is trying to shut out the free users now.  I used Chrome Remote Desktop for the first time today, not bad, works better from my phone then TV did.  So i might just drop TV altogether now.

  • i have the same issue. uploaded logs.   no reply, still getting the stupid error. not using it for commercial.


  • I uninstalled TV off my home computers and put **Third Party Product** on them, really quite easy, install the **Third Party Product** server on each computer and the **Third Party Product** viewer on my main desktop, log them all into my account and done.  It actually connects and loads the desktop faster then TV ever did i like it.  So i guess if nothing else i have them to thank for pushing me to a better program!!


  • same message

  • Same here, I don'e even use it more than a few times per months, mainly to help my mum or her neighbors with stuff they want to do on their PC and can't, or to connect to my own PCs when I am in the hospital every month. But since 2 days ago I am constantly getting the "commercial use suspected" message.

  • I need help with my account because I can only be on one Teamviewer computer/phone/tablet for 5 minutes and then I have to wait 2 minutes. I NEED MY ACCOUNT TEAMVIEWER IDs TO BE WHITELISTED. All I'm doing is helping out my friends and family across the country.

  • Chaos
    Chaos Posts: 2

    Looks as if this was pointless. :P What a waiste of time..

  • Fez
    Fez Posts: 1

    Hello Everybody,
    i'm using teamviewer always in private matters, but often out of my network of my job and this network is using a proxy. So now i become the message, that it seems i'd use teamviewer in a commercial way. Had this problem two years ago and contacted the support and they reseted my ip.adress, but now, the support told my contacting the community. Can someone help my please? thank u so much...Greets Fez

  • I have noticed that fresh install on new machine never gives 5 minutes warning immediately so I have created virtual machine and I'm running it as a snapshot, after it boots it also randomizes network card mac and windows installation ID just in case. Haven't had a problem afted I did all that.

  • Yes Please I would also like to know WHY, and HOW teamviewer decides if my usage is "commercial"

    As I understand it helping friends and family are supposed to be "FREE". And that is how I use it.

    BUT NOOOOOOO. Now I'm suspected of commercial use.

  • Hello,

    I started using TeamViewer about 2 - 3 months ago. I went through the setup quite quickly (as we all do at some point) and accidentally selected Both when choosing whether it was corporate or private use. Now, my account is locked pending purchase and I'm unable to submit a support ticket because I'm not a paying customer.

    I find this to be quite a pain since that is what all the forums say to do, yet when I sent in my support ticket I got a generic reply stating that I was not a subscriber and therefore I needed to visit the forums.

    Can someone please assist me in setting my usage to Private instead of Both?

  • Hello,

    I have at the moment the same problem. Is there a way to disable this message again and extend the session time of 5 minutes again?

    I use this software only privately with my friends and my family members.


  • Thanks. However, the popup appeared on my phone that I used during my monthly hospital stay to connect to my PC at home. Am I supposed to fill out this form with my home PC Teamviewer ID or with my phone teamviewer ID or do I need to submit a form for every machine I have Teamviewer installed on? I have multiple PC, a phone, a tablet, a laptop, they all have Teamviewer although I rarely use it on them. I really really cannot imagine which obscure algorithm could possibly flag teamviewer on my phone as commercially used, because I have never used it to connect to anything else but several PC in my home (which of course will all have had the same IP because they all are connected through my own private internet connection). Also the form wants you to submit a usage log and I have no idea how I would do that for my phone (or tablet). Does anyone have experience with that form?

  • I have been having this exact same issue!!! I have been emailing back and forth with a guy, and it is extremely frustrating. He doesn't offer help or any solutions to try and fix my problem, it's like I'm talking to a brick wall. UGH! I've used TV for almost ten years and love it, and to get stabbed like this is super frustrating. I just want my software to work...

  • Taka
    Taka Posts: 1

    My co worker installs Teamviewer wrong way, so commercial use onto this PC and he leave.

    But I need use teamviewer with free licence by this PC.

    I already got the message your trial is expired.

    How can I use teamviewer with free licence without commercial use?

  • I loaded the commercial version by error, 

    I need Team viewr on;ly once  every 2 months, 

    hom can I get the personnel version, 


  • Can anyone assist me on how to put my teamviewer back to free user?

  • Hello, I have the same proiblem, every time, TeamViewer udpates to new version go to trial and it switches to commercial every time. But I am only using free version, I do no need commercial, please help? This is not normal behavier.

  • jonathon, support is not replying to tickets on this subject.


  • Thats a good workaround, i tried that today to so i could connect to some family members computers and install **Third Party Product** instead without having to drive there or talk them through it on the phone.  I loaded up a virtual machine of Win10 and installed TV on that, i got two computers done and when i went to remove TV and install **Third Party Product** on the third one i got the commercial use suspected, so i rebooted the virtual machine and it came back up and no message and was able to get the last one done.  Goodbye TV... What a lying sack of %^$#@ this company is.

  • Bzd
    Bzd Posts: 1


    Where can I find the "Private use form?"

    Thank you.

  • smh
    smh Posts: 1

    Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
    and can only work for 5 minutes at a distanceCapture.PNG

  • Bei mir wurde eine Kommerziellenutzung festgestellt. Was aber nicht stimmt. Ich habe keine Firma und kein Geschäft. Ich nutze TeamViewer privat und nicht Kommerziell. Ich bitte das diese Sperre aufgehoben wird!

  • I'm in the same boat - my one personal computer is on a work-network but it is my personal computer....I have computers set up at my in-laws, my parents, my grandparents, so I have several locations...but it is all personal use.  Please help!

  • I am having the same issue. I use my laptop to connect to a pair of desktops in the attic and am being told I am using it commerically and need a license.