Commercial use - Connection time out



  • alessiobacco
    alessiobacco Posts: 0 Newbie

    The same thing happens to me too, the connection lasts less than a minute. I await the solution.

  • diamantmatch
    diamantmatch Posts: 0 Newbie

    same thing happens to me since yesterday, no idea why.

    it does still work through the mobile app though..

  • dario59
    dario59 Posts: 4 ✭✭

    same again from italy. i work for a customer which has a commercial license so using his account i can connect to his computers; i also have my private account to connect with a couple of MINE, now i cannot connect to mine, how to solve this issue ?



  • bernardo11
    bernardo11 Posts: 0 Newbie

    the same happens to me. It appears: " blocked after timeout" and it doesn't connect.

  • bernardo11
    bernardo11 Posts: 0 Newbie

    the same happens to me. It appears: " blocked after timeout" and it doesn't connect.

  • bernardo11
    bernardo11 Posts: 0 Newbie

    please: anyone knows what I have to do?

  • Philalapatte
    Philalapatte Posts: 0

    same here in Switzerland.

    I use Team viewer to help my 93 years old parents stuck at home due to covid and they need my help. :-s

    I don't use it too often but I have always seen Teamviewer as a good product ?

  • Philalapatte
    Philalapatte Posts: 0

    The problem sounds to come from there licences system. I did pass to VNC for my sister but my parents are still on Teamviewer as I wanted to introduce it to my boss. Maybe I shouldn't...

  • Philalapatte
    Philalapatte Posts: 0
  • fnijkampnl
    fnijkampnl Posts: 0 Newbie

    Here the same. Starting up TV allways every day. Using it for my brother every month or so.

    I look for an alternative

  • fnijkampnl
    fnijkampnl Posts: 0 Newbie

    Here the same. Starting up TV allways every day. Using it for my brother every month or so.

    I look for an alternative

  • Thiersee
    Thiersee Posts: 51 ✭✭


    If you used your personal computer for the connection to your commercial customer, then your persomal TeamViewer-ID has been marked as commercial.

    Now you should reset your ID basck to free; how, can you see in the post from Esther


    Se per collegarti con il tuo cliente hai usato il tuo computer personale, anche il tuo TeamViewer-ID è stato marcato come commerciale e quindi bloccato.

    Quello che ti rimane da fare è di resettare il tuo ID secondo le istruzioni di Esther nel link allegato e soprattutto in futuro evitare assolutamente di collegarti con un sito commerciale dal tuo computer privato.

  • drageset
    drageset Posts: 0 Newbie

    So, is there anything to do about this? I understand that Teamviewer doesn't want to offer free support to people not paying for using their software, but when they wrongly class your usage as non-personal you should have an option to reply and explain that your usage is indeed personal only.

  • willypiz
    willypiz Posts: 1 Newbie
    edited March 2021

    Good evening, my name is Pizzuto William and I live in Italy, I'm a 65-year-old computer scientist, I don't work and I'm retired.

    I use your exceptional product to help all the people who ask me for IT help such as seniors, teens and children who cannot attend school, especially in this bad period of lock-down for covid 19. All this I do as a volunteer without requesting absolutely nothing!

    I kindly ask you for help, and reactivate my teamviewer, to be able to continue with my precious support.

    On 23 March 2019 you have already answered me with great kindness as follows:

    Dear TeamViewer User,

    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

    I thank you with honor for any of your decisions and I wish you the best of luck!

    Yours sincerely William Pizzuto

  • desmarins
    desmarins Posts: 0 Newbie

    Hello, I am a "newbie" in this forum but has been a "free licence" teamviewer user for a few years now. Since yesterday my remote connection between my computers has been cut of with the same "connections timeout - commercial licence" blockage that all other users in this thread are complaining about. I am a PhD student and need to use TV to connect between computers (desktop/laptop) for field research work, especially now during the pandemic I am not as free to move around as I was before. Living in Brazil it is just getting worse, and if TV does not restore my access it will impact my study.

    Does anyone know what the protocol to submit a ticket is? Or who to talk to? I have no idea what is going on...

    Cheers and best of luck to fellow TVers, Mathias de Carvalho

  • Fotogina
    Fotogina Posts: 0

    same problem here...

  • Braelynalex
    Braelynalex Posts: 2 ✭✭

    I have incorporated TeamViewer in my website, but when more than two people come across its gets disconnected always.

    I have learn a lot from this article

    but still facing issues

  • Flashman
    Flashman Posts: 0 Newbie

    Unfortunately, mobile app does the same thing. Seems like it's mass problem. Is it a bug, or TV got promiscuous?

  • Flashman
    Flashman Posts: 0 Newbie

    Guys, seems like there is a solution.

    But still, why there is such a problem?

  • jasonxio
    jasonxio Posts: 1

    Every 30 seconds the connection is blocked and I get the following error:


    And the connection lasts less than a minute. What's going on? Is something going to be done with this problem?

  • pauluspla
    pauluspla Posts: 6 ✭✭

    In my case, asking for commercial reset It didn't fix the problem. Wonderful.

    If they had a reasonable priced option for domestic users, I would be happy to pay for it.

  • Venita
    Venita Posts: 0 Newbie

    I am using it on a personal level but get kicked out. Please advise what can be done to fix this.

  • dario59
    dario59 Posts: 4 ✭✭
    edited March 2021


    so you are telling me i cannot use different account from the same laptop ? i'm a free lance so i have MY laptop and i use it for both commercial and private connection as i think any other free lance do.

    I was always sure, and it was right until few days ago, the differences between commercial user and private was given by the account - that should be licensed- not by hardware.

    What a strange decision this point me to change product if there is no other way to have both funcions on the same laptop; how about using a windows 10 virtual machine for commercial TV use ?


  • Esther
    Esther Posts: 4,057 Former Community Manager

    HI Paulus, For Home Office I generally recommend the Remote Access license that includes all features needed in a typical Home Office scenario:

    However, in this license connections to mobile devices are not included.

    Former Community Manager

  • guivho
    guivho Posts: 3

    My teamviewer use is non-commercial only.

    Since last Friday my sessions timeout within a minute with:

    followed by:

    Successive attempts to connect fail with:

    If I read this correctly, this seems to imply that non-commercial use is now limited to a session duration of about a minute, and that no subsequent connections are allowed? This is not acceptable.

    When I try to reconnect after the above mentioned time:

    I can no longer help my remote friends.

    So, for the record, I have not been suspected of commercial use.

    This is pure non-commercial use where I try to help friends that happen to by (with all due respect) computer-illiterates. Due to Covid-19 I can only help them on-line.

    Surely Teamviewer will not prevent me from helping my friends and relatives in a corona-prof manner?

  • GeoMmm
    GeoMmm Posts: 0

    MIne is not a commercial usage and I do not get that error.

  • davide_p
    davide_p Posts: 0 Newbie

    Same here, I've been experiencing the issue since last Friday.

    I use the free version to connect to another PC of mine, now it seems just impossible, as the connection drops after 10-20 seconds

  • Avengelyne
    Avengelyne Posts: 1
    edited March 2021

    The issue persists.

    I´ve submitted the request and filled out the form last Friday and so far no reply from your support team nor the issue was resolved.

  • Lith
    Lith Posts: 16 ✭✭

    Okej, so I used the form to reset my teamviewer IDs. The "solution" for comercial used detected issue. Got a email from TS staff:

    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

    We acknowledge that you are using TeamViewer for private use only on these devices.

    Tried yesterday again, TS still timing out after around 1 minute. Method doesnt work.

    Obviously a bug, that TS staff is ignoring because they dont care about free users. Really dissepointed.

  • lothlory
    lothlory Posts: 0 Newbie
    I also had the above problem. My account is for personal use. I manage my two computers for myself, which are far apart in space. In addition, I tend to help my 80+ year old aunt remotely if she asks me for help with something.
    I can't help him now either, but I can't reach my own remote machine either. Why?