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Commercial use - Connection time out



  • Fotogina
    Fotogina Posts: 0

    same problem here...

  • Braelynalex
    Braelynalex Posts: 2 ✭✭

    I have incorporated TeamViewer in my website, but when more than two people come across its gets disconnected always.

    I have learn a lot from this article

    but still facing issues

  • Flashman
    Flashman Posts: 0 Newbie

    Unfortunately, mobile app does the same thing. Seems like it's mass problem. Is it a bug, or TV got promiscuous?

  • Flashman
    Flashman Posts: 0 Newbie

    Guys, seems like there is a solution.

    But still, why there is such a problem?

  • jasonxio
    jasonxio Posts: 1

    Every 30 seconds the connection is blocked and I get the following error:


    And the connection lasts less than a minute. What's going on? Is something going to be done with this problem?

  • pauluspla
    pauluspla Posts: 6 ✭✭

    In my case, asking for commercial reset It didn't fix the problem. Wonderful.

    If they had a reasonable priced option for domestic users, I would be happy to pay for it.

  • Venita
    Venita Posts: 0 Newbie

    I am using it on a personal level but get kicked out. Please advise what can be done to fix this.

  • dario59
    dario59 Posts: 4 ✭✭
    edited March 2021


    so you are telling me i cannot use different account from the same laptop ? i'm a free lance so i have MY laptop and i use it for both commercial and private connection as i think any other free lance do.

    I was always sure, and it was right until few days ago, the differences between commercial user and private was given by the account - that should be licensed- not by hardware.

    What a strange decision this point me to change product if there is no other way to have both funcions on the same laptop; how about using a windows 10 virtual machine for commercial TV use ?


  • Esther
    Esther Posts: 4,088 Former Community Manager

    HI Paulus, For Home Office I generally recommend the Remote Access license that includes all features needed in a typical Home Office scenario:

    However, in this license connections to mobile devices are not included.

    Former Community Manager

  • guivho
    guivho Posts: 3

    My teamviewer use is non-commercial only.

    Since last Friday my sessions timeout within a minute with:

    followed by:

    Successive attempts to connect fail with:

    If I read this correctly, this seems to imply that non-commercial use is now limited to a session duration of about a minute, and that no subsequent connections are allowed? This is not acceptable.

    When I try to reconnect after the above mentioned time:

    I can no longer help my remote friends.

    So, for the record, I have not been suspected of commercial use.

    This is pure non-commercial use where I try to help friends that happen to by (with all due respect) computer-illiterates. Due to Covid-19 I can only help them on-line.

    Surely Teamviewer will not prevent me from helping my friends and relatives in a corona-prof manner?

  • GeoMmm
    GeoMmm Posts: 0

    MIne is not a commercial usage and I do not get that error.

  • davide_p
    davide_p Posts: 0 Newbie

    Same here, I've been experiencing the issue since last Friday.

    I use the free version to connect to another PC of mine, now it seems just impossible, as the connection drops after 10-20 seconds

  • Avengelyne
    Avengelyne Posts: 1
    edited March 2021

    The issue persists.

    I´ve submitted the request and filled out the form last Friday and so far no reply from your support team nor the issue was resolved.

  • Lith
    Lith Posts: 16 ✭✭

    Okej, so I used the form to reset my teamviewer IDs. The "solution" for comercial used detected issue. Got a email from TS staff:

    We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

    We acknowledge that you are using TeamViewer for private use only on these devices.

    Tried yesterday again, TS still timing out after around 1 minute. Method doesnt work.

    Obviously a bug, that TS staff is ignoring because they dont care about free users. Really dissepointed.

  • lothlory
    lothlory Posts: 0 Newbie
    I also had the above problem. My account is for personal use. I manage my two computers for myself, which are far apart in space. In addition, I tend to help my 80+ year old aunt remotely if she asks me for help with something.
    I can't help him now either, but I can't reach my own remote machine either. Why?

  • diamantmatch
    diamantmatch Posts: 0 Newbie

    The OP does not have this error, this is explicitly explained in his post. although it does look alike and seems like the same thing it does not bring up the same error.. just as the OP has explained.

  • Maremar
    Maremar Posts: 0 Newbie

    Hi I have access problems with the free license even if using teamviewer only with relatives and friends can someone help me?

  • Yordanka
    Yordanka Posts: 1


    Recently Team Viewer has started to show the following message " You reached the maximum session duration to this Team viewer". I am unable to connect and my team viewer ID is blocked. I am using the free version. Can you help me out with this?

    Thank you


  • zshen
    zshen Posts: 0 Newbie

    Hello everyone,

    I'm a student needs to study remotely because of the Covid, I have to use Teamviewer to connect a computer because there is a software which cannot be installed in our own laps, Teamviewer is really convient and easy to use, besides this is the only remote control software that our university allows us to use in the computer. I have been using this since last Sept, howeverm last week, it said I counldn'd useit anymore because I'm out of the maximum connection, but I still need it for my study, so I wanna what should I do? Thanks in advance!



  • Matti_Kokenut_67
    Matti_Kokenut_67 Posts: 2 ✭✭

    Matti_Kokenut_67: I was wrong. I got timed out and misleading message from computer, it didn't tell anything about Commercial... but I should know already, not to trust the computer messages. TRUST PEOPLE. Thank you moderator! You was right, my TeamViewer works now.

  • charliemp
    charliemp Posts: 0 Newbie

    I am having the same issue as everyone else. Hope it gets resolved soon:

    Connection blocked after timeout.

    Your licence limits the maximum session duration to a partner, immediate reconnections are blocked. Please try later or upgrade your licence.

  • markad
    markad Posts: 3 ✭✭


    I only sent the form with the ID of the PC I use to connect to my 2nd PC.

    I figured that the problem was with my main PC because I could connect to my 2nd PC from my Android phone using the TeamViewer Android app without any problems.

    They got back to me within 24 hours telling me that the account was reset. It is working fine now.

    Hope this helps...

  • I've been using TeamViewer for years privately to connect to my computers remotely (either from laptop or from iPhone or iPad) and also to do remote sessions with my family and friends, and my licence shows Free.

    I'm at home and want to connect to my iMac via my iPhone, which works fine, but it stops after one minute and then I cannot reconnect for at least five more minutes.

    I haven't tried with my laptop yet, but with the iPhone it is definitely an issue.

  • And it also times out with my laptop.

    As I did not see any "commercial suspected" warning, I'm not sure about what to do here.

  • Lith
    Lith Posts: 16 ✭✭

    Nah doesnt help, i have reset both my laptop and desktop ID. Still get timeout.

  • AngelPetrov
    AngelPetrov Posts: 1


    Since 3-4 days I haven't been able to connect to computers on my home network. After 2-3 seconds a message appears that the connection is blocked due to Timeout. When reconnected, the same message appears immediately and I can't do my job. I do not use your software for commercial purposes, only for personal and connection to my parents' computers.

    I have been using TeamViewer for years and I want to know if I have violated any of your rules and will I be able to continue using it.



  • klosz007
    klosz007 Posts: 0 Newbie

    They flag specific 'Teamviewer ID' as 'commercially used'. They may flagged one of your devices, remaining three might not be flagged.

  • ocuesta
    ocuesta Posts: 0

    hi there, i would like to know if i still have remote access to one only computer using a free license


  • Chiang_yue
    Chiang_yue Posts: 0 Newbie
    edited March 2021

    My account now always shows connection timeout and blocked. This account is completely for personal use and non-commercial use. I have submitted the form. How long will it take to update it? I hope you can help me unlock the account as soon as possible.

  • jvawter
    jvawter Posts: 0

    I connected to my remote computer for the first time in two weeks and was almost immediately logged out and got a pop-up message that the free license has a limited time for a connect and that I have exceeded that time limit. I had only just started the session for the first time in two weeks so I don't see how that's possible. Is there a security hole or is there a bug here?

    Thank you.

    Jim Vawter