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Commercial use - Connection time out



  • RebecaLoMir
    RebecaLoMir Posts: 0

    It is still kicking me out after less than one minute and then getting this pop up messages.

    But I have already asked for a recet twice (one including only my ID and the 2nd time it was mine including the other remote computer's ID). So I really don't know how to fix this problem.

    Can someone please help me with this issue?

  • Mr_Bach
    Mr_Bach Posts: 2 Newbie
    edited March 2021

    Hey Fabio,

    the problem exists for a very long time now and there is not way to fix that. The support does not seems to care about that issue. I already wrote a couple of complains and tried every setting. Also, in "Advanced Settings" I have disbaled "Automatically disconnect inactive sessions" it does not matter. Also disabling/enabling UDP does not help.

    [removed per Community Guidelines] Sorry to say that but its true. I am also very disappointed that a stupid bug like this can remain that long.

    Kind regards

  • sleschgsm
    sleschgsm Posts: 0 Newbie

    The problem is that for some time now, the program has been asking for a license because it has been found to be used for commercial purposes. I am a private user and need a program from time to time. Where can I report it?

  • DataDeath
    DataDeath Posts: 0

    This link

    doesn't work. Sad but true, TV just left us to our own devices. OK, will try to use other tools. It is very unpleasant that this was done without any warning. I would consider buying a license if I had been warned in advance about the change in conditions, but now in no case will I do it

  • shoppy
    shoppy Posts: 1 Newbie
    edited March 2021

    The same here.

    I use TV to help elderly people in our congregation connecting to Zoom (online meetings).

    We cannot visit them in person because of the pandamic so we had a lot of work setting them up with TV and with Zoom and since about March/April 2020 we could help them online.

    But now I can't help the anymore and that bothers me so.

    Please TeamViewer fix this problem. No way I can afford a paid licence.


  • Since when is there a time limit on TV? I tried to establish a connection between my two desk tops (mac and Win10), but after a short while the connection was cut. What is it that I do wrong?



  • MGV141168
    MGV141168 Posts: 0 Newbie

    Hello. I write because I use a free version, not for business, but now I'm be stopped to use it. It my be because a night I do not switch off my pc befpre going to sleep and so it may look like I was connected but it isn't!

    I declare I use it only for personal use, so I would like you to allow me to connect free again


    MG Vercesi

  • brottor90
    brottor90 Posts: 0 Newbie

    me too, it's 2nd days with same problem. I use only for my private server, but now after 1 minute stop session

  • dario59
    dario59 Posts: 4 ✭✭

    i'm using my laptop to connect to a corporate licensed account when needed by my job and ALSO to my personal account , now seems this is not possible anymore, my laptop has been marked as commercial and so any connections to my account expires after 1 minute. how to fix this issue ?



  • shayru
    shayru Posts: 0 Newbie
    edited March 2021

    I use teamviewer for personal use , but after i connect to a friend to help

    him , the system think i am using it for business

    that's my id = ** Please do not post TeamViewer IDs **

  • peregrine
    peregrine Posts: 0

    After the last update, the sessions will timeout after 3 minutes. Is there a general problem within the free license version?

  • Витал
    Витал Posts: 0
    When connecting to a remote device, here's what ...

  • Витал
    Витал Posts: 0
    I am not using the commercial version

  • paramount
    paramount Posts: 0

    When I try to connect the above window popes up. and the time is always increasing.

    when sometime it become possible to connect the secession becomes end without any notice and that occurs within very short time.

  • susanin121
    susanin121 Posts: 0 Newbie
    edited March 2021


  • susanin121
    susanin121 Posts: 0 Newbie

    the program began to accuse me of commercial use and the connection was broken. This is not true. I have a mining farm. How to solve a problem. Thank you

  • Frank_Otter
    Frank_Otter Posts: 0 Newbie

    Same problem and screen as trd13 from a few messages above.

    I use to help my mother (85yrs) from a distance, but TV is closing with the same message within seconds.

    So, now it's March 2021 and the problem exists. This happens since last Sunday (7-3-21/ March 7-21)

    I don't think helping my mother, and two other elderly people in the "dangerzone" from corona/Covid-19 is assumed commercial use. But this is very frustrating for me.

    Do I really have to search for another program for free using for non-commercial goals? Or is there a solution ready?


  • Eagleo0
    Eagleo0 Posts: 1 Newbie
    edited March 2021

    Hey everyone,

    I am using Teamviewer (free License) only for personal usages. Yet for about 2-3 weeks whenever I am connected to another PC (one of my Family members) I am running into a timeout after a couple of minutes.

    When I then try to reconnect to the PC I get an error message

    Is there any way to fix this? It's not my internet connection or my dad's that's causing the timeout, and I am using TV according to the license agreement (as far as I know). It's working fine for another PC in the same household as my dads PC (e.g. my moms Mac)

    Best regards

    Andy S.

  • BoPC
    BoPC Posts: 0

    Sadly I queue up to the comments, it's frustrating having to deal with a stubborn issue when trying to help family memebers with their issue.

    Hope the issue will get a fix, I always liked and promoted TV, but seems like this time I'll have to switch to something else more reliable.

  • Zanna
    Zanna Posts: 1 Newbie
    edited March 2021

    Hey! been using teamviewer from years to manage house computer and parent's ones, now with pandemic it's obviously more frequent than before but these **bleep** doesn't seems to understand.. so today for the first time in years i had the same issue but luckily i've found a solution!

    Use **Third Party Product** and **bleep** TeamViewer.

  • Sisteligent
    Sisteligent Posts: 0
    edited March 2021

    Hello. I think there are many more others like me. I have some old computers, very old like from 2004, and i am still using them for different task, personal tasks. The best way to manage them is by using teamviewer host. The best way - as it says it is free for personal use!

    Since 2 weeks ago, every time i try to connect to one of them - i get the stupid message that i am using them for commercial use. I think i am not the only one, as i read per forum here and there.

    So, let`s get together and form a group and sue Teamviewer.

    First - for promoting Teamviewer free for personal use. - AND we see it is not the case.

    Second - for violating every GDPR and every privacy law there is. They say they detect commercial use! **bleep**, how is that? The only way to do that is by actively measuring and observing the things you do. There is no other way to observe if it is for personal or commercial use. There were rumours in the past, guess they are true!

    So, who`s in it? Maybe this is the next dieselGate!

  • AdamPopowicz
    AdamPopowicz Posts: 1 Newbie


    My partner, who has TeamVeiewer licence, is giving me acces to one of his computers, for which I pay. The teamviewer now cuts the time to several seconds and says that I can not use it longer times. What's going on ? If I use it for my personal, non-commercial purpose. Why it stopped working (it worked for some time, and stopped when I logged from my phone).

  • galhalperin1
    galhalperin1 Posts: 0 Newbie

    hi i try to help my grandmother with her computer and get always this error messege. i use teamviewer for personal use and not for corporate or business. should i re install the teamviewer on their computer ?

  • VincHeee
    VincHeee Posts: 0

    So after a week with 1 minute connections and no fix I activated remote access built in to Windows to manage my private server.

    Thanks Teamviewer, I will put you on the "if I get a commercial need I will NOT purchase your services because of this" place.

  • niki_van_eetvelde
    niki_van_eetvelde Posts: 0 Newbie

    I keep getting the message: your licence reaches the max time of the session with a patner and connecting again is blocked. Try again later or upgrade your licence.

    Does it think that i am using it in a commercial way? Because i don't get that message...

    I use teamviewer for connecting between the computer at home and the one at work.

    Thank you!

  • niki_van_eetvelde
    niki_van_eetvelde Posts: 0 Newbie

    I have the same problem!

  • H3GE
    H3GE Posts: 2 ✭✭

    Same here, and after more than 10 years of TeamViewer commercial and free usage (free only on my private computer for family support) I'm DONE with TeamViewer.

    Commercially, you are pushed into upgrades or additional packages with intrusive advertising.

    And the free version of TeamViewer is no longer usable due to **bleep** limitations.

  • Nyo69
    Nyo69 Posts: 0

    Hello, sorry for the disturb.

    I have a problem with my computer connection, from about 1 week, every time I get connection with my computer, I get always this message after max 1 minute and this close my connection. The stranger thing is that I have this problem with a specific pc... I don't understand, why this problem now? this computer IS the same that I connecting every day from a long time, and this is for my personal use, not commercial. What am I wrong?

    Team viewer is the only software that I always used for connecting with my pc, and I ALWAYS used T.W. only for personal use. Is this a mistake or am I wrong in something?

    Best regards

  • I'm not using TeamViewer for business purposes. I'm just connecting to my own computer and sometimes to my families computer. I can understand that you guys want to limit abuse on the free version but you are breaking our licenses too. Im not using it for business purposes. I just want to check my pc. I'm far away from it and i have to check it daily. Now i can't even connect to it. I trusted your program, installed it and i tho i can connect to it when i'm away. But now i can't pls fix this issue. Thanks for the nice program

  • RafRaf
    RafRaf Posts: 1

    Hi all,

    I had issues of connection timeouts - I was getting thrown out from the connections after few seconds.

    As I understood - the software suspects that I was using it commercially.

    The solution which solved me the problem was to do request procedure which will reset my account for private use.

    The link for this procedure is:

    (*) remove all the blanks and use it as a link (I tried to override limitation)

    You need to fill your details and explanation for this request, then it produce PDF file which you upload it for the request.

    After few days the issue is being solved and you can connect again using the software.

    Hope this will assist you !

    Best regards,

    Rafi G.