Commercial use - Connection time out

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Comments

  • blak24
    blak24 Posts: 1

    Hello everybody.

    As said, a message appeared today when I logged in to my remote PC. I always do back and forth from my student home in a city, to my parent's house in another city in the weekend. I generally connect to my remote PC on my student home to play with some games remotely, or just to organize some files and online classes at university. So my license is absolutely not violating the free-license terms. The problem is that I can't contact anyone at TeamViewer. They say, in the message, to contact them through a ticket, but I can't do that because it appears that only paid licenses have support through tickets. So, what should I do? Move TV to the trash and use another software?


    Thanks.

  • wjnobbe
    wjnobbe Posts: 0

    I'm also getting these problems lately, and Its strange. I've also got a free Teamviewer for personal use only.

  • iswanto
    iswanto Posts: 0

    The same here, never used any commercial license, just for personal use for less than 1 hour twice a month, both installation confirmed: Free license (non-commercial use only).

    But starting on 13 March 2021 seemed to have given this error, last used was on 28 Feb. 2021 without any connection problems.

    Both sides have re-installed the latest (same) version, to no avail, not even 30 seconds, closed the connection every time. When tried to connect, always received the following message:

    Unable to connect.

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    Connections to this partner will be blocked until xx:xx.


    Any idea ?

    (Last laptop SW update was done recently a few days ago)

  • Thrax
    Thrax Posts: 1

    Has anyone else ever experienced this? I have tried uninstalling, removing settings, restarting, reinstalling several times, but nothing seems to help.

    The issue should not be related to my internet, because my laptop can stay connected to people normally, just not my PC. I'm not running any kind of VPN, and my time/timezone are set correctly.

    I have not been flagged for commercial use and my connections aren't lasting anywhere near 5 minutes anyway. I'm sure that it disconnects in <1 minute

    I really love this software. Please help.

  • Thrax
    Thrax Posts: 1

    I have also been having this issue for about a month

  • Thrax
    Thrax Posts: 1

    I have also been having this issue for about a month

  • KFH
    KFH Posts: 1

    I use my account only personally for my own personal PCs (including one server hosted at home), recently getting the session timeout warning and not allowing to reconnect.

    Tried it through several units of these PCs without success...

    Help is much appreciated.

  • RioDoro
    RioDoro Posts: 0
    image.png

    I have the same problem :-(

  • RioDoro
    RioDoro Posts: 0

    I have the same problem :-(

    image.png


  • RioDoro
    RioDoro Posts: 0

    I have the same problem :-(

    image.png


  • rozina
    rozina Posts: 0

    I have the same problem :-(

  • franco_fz
    franco_fz Posts: 0

    actually there is a way.

    Proceed to uninstall the software on the oc, at the end of the procedure, a page will open in the browser, to ask you for feedback on why you are removing teamviewer, at this point choose the item and write a comment.

    It's not a real ticket but at least it should get them that a lot of people are uninstalling their application

  • Andreas65498746546
    Andreas65498746546 Posts: 1
    https://community.teamviewer.com/English/discussion/comment/115143#Comment_115143

    Hello Josh,

    thanks for the tip.

    But I don't have free and commercial account on this device. The accounts are on seperate devices in the same network.

    The reason I wrote about usage with free and commercial is, that the community and supporters like you can see, that I have the knowledge how to use TeamViewer.

    As you can see I am not the only one with that problem.

    I hope you can help us. :-)

    Regards

    Andreas

  • jefvandejumenas
    jefvandejumenas Posts: 1
    edited March 2021

    Same here,

    If I try to reach my dad ... after couple of seconds I am timed out>

    I use TV free version and do respect the rules.

    On my Mac if I click on About Teamviewer I get the following screen: --> Version 15.15.5 TeamViewerID:xxxxxxxxx Free.

    What is happening???

    Kindest regards,

    jefvandejumenas

  • Reivaj
    Reivaj Posts: 1
    edited April 2021

    I have been a happy non-commercial user of TeamViewer since**third party content** decided to charge for anything.

    Because of that, I have recommended it and bought it in 3 companies I worked for.

    But for my non-commercial use, which is basically shooting it out once every 3 or 6 months to troubleshoot a friend or family problem, it makes no sense to pay the commercial license.

    Now it seems that TeamViewer team is doing a ** Third Party Product **, so I have started using, and recommending, ** Third Party Product **.

  • Fredrikhenning
    Fredrikhenning Posts: 6
    edited April 2021

    You can solve the issue. How to do it, see here:

    Was commercial usedetected on yourTeamViewer ID?

    https://www.teamviewer.com/en/reset-management/

    https://www.teamviewer.com/en/reset-management/


  • Fredrikhenning
    Fredrikhenning Posts: 6
    https://community.teamviewer.com/English/discussion/comment/115063#Comment_115063

    You can solve the issue. How to do it, see here:

    Was commercial usedetected on yourTeamViewer ID?

    https://www.teamviewer.com/en/reset-management/

  • Fredrikhenning
    Fredrikhenning Posts: 6
    https://community.teamviewer.com/English/discussion/comment/115063#Comment_115063
    https://community.teamviewer.com/English/discussion/comment/115053#Comment_115053
    https://community.teamviewer.com/English/discussion/comment/115092#Comment_115092

    You can solve the issue. How to do it, see here:

    Was commercial usedetected on yourTeamViewer ID?

    https://www.teamviewer.com/en/reset-management/

  • Fredrikhenning
    Fredrikhenning Posts: 6

    You can solve the issue. How to do it, see here:

    Was commercial usedetected on yourTeamViewer ID?

    https://www.teamviewer.com/en/reset-management/

  • yichone
    yichone Posts: 0

    Dear manager,

    Thanks very much for you to provide this great software to us for us. But, recently, my teamviewer connection will stop within 1 minutes. From the web search, it says that if it is used at business, then the connection will stop. But till now, we don't use any business, just for personal office. So, please help me to solve this problem. Thanks so much.

  • Opa-Ton
    Opa-Ton Posts: 3

    Dear team, I would like my team viewer account to have access again to help family and acquaintances.

  • Opa-Ton
    Opa-Ton Posts: 3

    I got a message that I would use my team viewer commercially but that's not true, I got a message that I would use my team viewer commercially but that is not true, how do I upload my log file to show that I never ask for money

  • GlennAJ
    GlennAJ Posts: 0

    I also have the same problem. My 86 year old father left the connection and laptop running and next time I got this message. What tot do?

  • funkhelp
    funkhelp Posts: 1

    why always timeout is announced after short time during session with a computer and the connection then is broken ?

  • Opa-Ton
    Opa-Ton Posts: 3
    Schermafbeelding 2021-03-14 190000.jpg


  • Opa-Ton
    Opa-Ton Posts: 3

    Please help what is this

  • elig_99
    elig_99 Posts: 4
    edited April 2021

    Same here! Apparently this timeout virus is a worldwide pandemic. Teamviewer: Please put your **bleep** house in order please.

  • elig_99
    elig_99 Posts: 4
    edited March 2021

    And does that repeatedly at each attempt to start a session. Seems that this is a general problem. Is development paying attention to it at all?

    Just to emphasize, this is not a false "commercial use detected" message!

  • elig_99
    elig_99 Posts: 4
    edited March 2021

    deleted

  • Zizi46
    Zizi46 Posts: 1
    edited March 2021

    Same problem and it is boring. Should I use **Information removed as per Community Guidelines** ?

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